Paula Thomas

Let's Talk Loyalty

Business EN ↓ 788 episodes

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/

Author

Paula Thomas

Category

Business

Podcast website

www.letstalkloyalty.com

Latest episode

Jul 9, 2026

Where to listen?

Podcasts in the app Replaio Radio Coming soon

Podcasts are coming to the app soon. Install now and be the first to see a whole new take on podcasts

Get it on Google Play Install for free Android 5M+ downloads · 4.8 rating iOS soon

Episodes

#587: Transforming Healthcare Loyalty -HCF’s Thank You 11.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- In this episode, Carly Neubauer , Co-Founder and Director of Elevate Loyalty , introduces Eden Caceda , Retention & Loyalty Manager at HCF Australia...

#586: How Artificial Should Your Communications Be? 10.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Executive faculty members from the Loyalty Academy™, the CEO of the The Wise Marketer Group, Bill Hanifin , and his CMO, Aaron Dauphinee are back again t...

#594: Lego Nurtures Lifelong Loyalty through Membership & Community. 08.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- The LEGO Group is the company behind the world’s beloved LEGO® bricks, the world famous toy brand that has been sparking imaginations and inspiring the b...

#585: Bakers Delight - Winner of Best Loyalty Program Launch (Asia Pacific Loyalty Awards) 05.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV. I’ve just come back from the annual...

#584: You Can’t Avoid Loyalty Fraud, But You Can Attempt to Manage It 04.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Michael Smith , from AI Events is co-Founder of the Loyalty Security Alliance. He talks through the definition of fraud and the difference between tradit...

#583:The Case for Consistent, Clear Communication 03.09.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- The Wiser Loyalty podcast series for Let’s Talk Loyalty leans into the expertise of the Wise Marketer Group team of CEO, Bill Hanifin , and CMO, Aaron Da...

#582: Livelo's Award-Winning Proposition Goes from Strength to Strength 29.08.2024

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV. Today’s episode is a long overdue catch up with the Livelo loyalty program that we last spoke to back in August 2021. Livelo is the largest loyalty program in Brazil with more than forty-five million members, four hundred partners and over a million rewards available! Livelo offers...

#581: Premia Juntos +: El programa de lealtad de Coca Cola FEMSA para tenderos(Spanish Episode) 28.08.2024

En este episodio de Let's Talk Loyalty en español, tuvimos como invitado a Juan Pablo de Velasco quien nos habló sobre la estrategia digital de Coca Cola FEMSA llamada Juntos + y cómo a través de ella generan valor a sus clientes. Igualmente nos comentó sobre la estrategia de lealtad para el segmento B2B con Premia Juntos +, un programa de lealtad dirigido a tenderos, el cual busca recompensar las...

#580: Member Care Goes Where? 27.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- It’s another weekly episode with the senior faculty from the Loyalty Academy, Bill Hanifin and Aaron Dauphinee , who are the CEO and CMO of the The Wise...

#579: Let's Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies. 22.08.2024

This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV. Today is a truly momentous day for us as you’ll hear in today’s episode. It's "Let's Talk Loyalty's" 5th birthday and we are beyond proud of the brand we have created, the loyalty leaders we’ve interviewed and the impact we’ve had so far in the global loyalty industry. As part of o...

#578: Audacious Success: Dr. Nceba Hene's Rewarding Journey with AfricanBank 21.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Dr Nceba Hene has a lot to shout about after an incredibly successful start to Audacious Rewards , the rewards programme for AfricanBank. The story behin...

#577: Take Care of Business – T&C’s, Privacy, Compliance, and Risk 20.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Welcome to Let’s Talk Loyalty’s Wiser Loyalty weekly podcast that shares perspectives on constructs from the the Loyalty Academy™ curriculum, which is av...

576: PAYBACK (Germany) Shares Its Latest World Class Successes 15.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV . PAYBACK is an award-winning custom...

#575: Building Loyalty Globally: Inside IKEA Family's Success with Kirsty Chalk 14.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode focuses on the globally loved programme, IKEA Family . It was first launched in Sweden in 1984 and now has over 190 million members worldwid...

#574:With Top Ops Nothing Drops 13.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- The Wiser Loyalty Series podcasts for Let’s Talk Loyalty leans into the expertise of the Wise Marketer Group team of CEO, Bill Hanifin , and CMO, Aaron D...

#573: Global Hotel Loyalty Insights with GHA Discovery 08.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV . Today’s guest is a speaker at the...

#572:Journey with Genesis and the PowerShout Program 07.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- In this episode Carly Neubauer chats with Ria Peters from Genesis about her career in loyalty marketing and the innovative PowerShout program . Ria share...

#571: You’re [almost] Half Way There! 06.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This is an exciting week of the Wiser Loyalty Series podcasts for Let’s Talk Loyalty! Our industry experts, Bill Hanifin and Aaron Dauphinee, of the Wise...

#570: Pizza Hut Shares Insights as It Grows Customer Loyalty Globally from Dubai 01.08.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV . Today’s guest is here in studio wi...

#569: Meli+, el modelo de suscripción de Mercado Libre y Mercado Pago(Spanish Language Episode) 31.07.2024

En el episodio de Let's Talk Loaytly en Español, tenemos de invitado a Camilo Jiménez , quien hasta hace unos días fue líder de lealtad regional para Mercado Libre y Mercado Pago. Camilo nos contó sobre la estrategía de beneficios que esta marca, referente en la región y a nivel mundial, tiene para sus millones de usuarios. Conversamos sobre la evolución del programa que estaba basado en puntos y...

#568 – CVPs in Market: The Good, the Bad and the Ugly! 30.07.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This week’s Wiser Loyalty series podcast with our hosts, Bill Hanifin and Aaron Dauphinee , looks at the good, bad and the ugly of select CVPs in the mar...

#567: Etihad Guest Celebrates 10 Million Members and a New Era 25.07.2024

This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV . Etihad Airways is the national airline of the UAE, operating more than 1,000 flights a week to over 120 destinations worldwide, with a fleet of 85 Airbus and Boeing aircraft. Etihad Guest is the loyalty programme of Etihad Airways, and it has just announced the arrival of its 10 m...

#566: International Leaders in Loyalty Conference - South Africa 24.07.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Today I’m super excited to introduce you to the “2024 International Leaders in Loyalty Summit” which is taking place in South Africa this September. Many...

#565 - What's the Role of CX in your CVP? 23.07.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Our hosts, Bill Hanifin and Aaron Dauphinee, return this week with the Wiser Loyalty series podcast for Let's Talk Loyalty. These two partners of the Wis...

#564: Australian Retail Loyalty Insights Report Highlights 18.07.2024

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www. Loyalty. TV . This year, Let's Talk Loyalty is t...

Listen to the Let's Talk Loyalty podcast in Replaio

Radio and podcasts in one app - free, with no sign-up. Install today and do not miss the launch

Get it on Google Play

Replaio is not a podcast publisher; show names, artwork and audio belong to their authors and are distributed through public RSS feeds.