Healthcare Plus Podcast

The team at Aramark Healthcare+, which provides food, facilities, and uniform services to healthcare organizations, knows that vision statements are more than just words. They’ve figured out how to operationalize theirs—“Together we serve. We solve. We strengthen.”—to create a culture of caring, empowered employees and make patients’ lives better.  This week’s guest is Bart Kaericher , President a...

The Evidence Is In: We Can Heal Ourselves by Serving Others With stress and burnout at an all-time high, we need to be more conscious than ever about self-care. In this episode, Dr. Stephen Trzeciak shares how caring for and serving others actually replenishes us, and shares the physical and psychological benefits of helping others. We’ve always known compassion feels good to both parties. What we...

Many organizations depend on outside contractors for key components of their operations. Yet when outsourcing parts of your work, it can be a struggle to bring both teams together to create a seamless experience for everyone. Also, at times there can be a tendency to treat outside contractors like a commodity. Not only is this bad for the relationship, it also keeps you from maximizing outcomes. W...

There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it. Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only a...

Words Matter During busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel...

From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be top of mind for healthcare leaders and gives strate...

Jamie Orlikoff and Michael Pugh discuss some of the ways leaders will have to evolve as we all navigate complicated problems that don’t have any easy solutions.  You’ll learn: How to deal with feelings of failure in senior leaders who are dealing with staffing problems that are largely out of their control (and how their boards can support them through uncertain times). Why and how to recapture ho...

Focus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves. Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader.  You’ll learn: Why...

Chris Comeaux’s company, Teleios Collaborative Network, recently had four of their hospice organizations in the top 50 on the Modern Healthcare Best Places to Work list. This week, Quint talks with Chris to discover how he marries performance excellence and purpose to create a place where people really want to be. Comeaux shares how workplaces of the future will create purpose-driven communities t...

When times are tough, lean in to relationship building. With healthcare systems stretched to their limits, it’s vital that employees feel engaged, supported, and genuinely cared for. Today’s guests discuss why the most successful leaders are those who proactively lean in and build trusting relationships that go beyond the basic “check in.”  You’ll learn: How to hold real conversations that establi...

43_What the Front-Line Needs From Its Leaders Dr. Kaplan is the Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is the Clinical Associate Professor of Medicine, at LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans.  Dr. Kaplan is...

Today we have a special treat for our listeners. We’ve heard your feedback that you would like to hear more from Quint. We’ve brought in Dan Collard, longtime friend and colleague of Quint to play host for the busy leader’s podcast. Quint sits in the guest seat as he looks back and shares what he has learned over the last 5 years. From early brain research and development to the start of covid and...

Joining today’s podcast is Dr. Paul Keckley and Nate Kaufman. During this podcast learn how uncertainty is playing a role in healthcare policy and how partisanship has become the driver with more activity going to the state level. They share some of their biggest concerns which includes healthcare expenses going up faster than revenue. They also share their recommendation for the healthcare indust...

Joining the podcast is Lyn Ketelsen and Colby Jubenville. Lyn Ketelsen has experienced health care in a variety of settings and roles for 40 years. She currently shares her expertise as a consultant, executive coach, and the founder of KLK Leading Change Inc. Colby B. Jubenville, Ph. D. is an accomplished international speaker, author, educator, and coach. Currently the Director of Middle Tennesse...

Joining the podcast is Kenneth Cohen, PhD who is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm.   During the podcast, Ken shares the findings from their Malcomb Baldrige Award Recipient CEOs’ research study. He also discusses why “Revolving Doors” e...

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. Katie defines a healthy nurse as actively focused on creating and maintaining balance and synergy with physical, intellectual, emotional, social, spiritual, financial, personal, and professional well-being.  Katie...

Justin Reed joins the podcast to share how he navigates the toughest challenges by turning them into opportunities for training and developing leaders. Justin is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, c...

Joining the Busy Leader’s Podcast is Dr. Stephen Beeson who is an author, physician, speaker and founder of Practicing Excellence. He and his company have helped hundreds of medical groups and hospitals across the country develop their clinicians in ways that transform the experience for those receiving and providing care. Throughout this podcast, Dr. Beeson shares how they help clinicians, teams...

What may be ordinary to you, is extraordinary to someone else. Bonnie and Mark Barnes, co-founders of The DAISY Foundation join the podcast to share the impact and the difference that recognition makes. The DAISY Foundation expresses gratitude to nurses with programs that recognize them for the extraordinary skillful, compassionate care they provide to patients and families. The DAISY Foundation w...

People and Patient Center Approach with  Melody Dickerson and Grace Greenan, Virginia Hospital Center Virginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “d...

Leadership is a mindset, not a skillset and it starts with purpose. Mike Harbour and Dr. Brian Haas join the podcast to share information about their presentations at The Gratitude Symposium as well as helpful resources for changing the mindset.  Mike is the founder and president of Harbour Resources, a leadership consulting, training, and talent management firm. During the podcast he shares 4 way...

Lisa is an international speaker, author, TEDx presenter, certified shamanic healer, guided energy practitioner and registered nurse.  Adrian is a global expert on organizational culture, and author of the New York Times and #1 Wall Street Journal bestsellers The Carrot Principle, All In and Leading with Gratitude. His most recent book is Anxiety at Work: 8 Strategies to Help Teams Build Resilienc...

Being a good listener is the key to being a great leader. Executive Coaches and National Speakers, Linda Deering Dean and Don Dean join Quint this week on The Busy Leader’s Podcast to share their advice on how to become a more empathetic listener and an overall better leader. Linda has a passion for improving leaders, employees, and organizations. She shares how in order for individuals to be grea...

Looking to reconnect back to your purpose? Kristin Baird , President and CEO, of Baird Group , and Author, Speaker, and Healthcare leader, Jeff Atwood are on The Busy Leader’s Podcast this week to share the power of storytelling and the deep and impactful way it connects us to each other. Kris explains how having a great patient experience starts with having a great culture; having a great culture...

Calling all healthcare workers, leaders, and providers looking to reinvest in themselves and replenish their emotional bank accounts! Dr. Swati Mehta, adult hospitalist at Commonspirit Sequioa Hospital, California and Executive Director of Quality & Patient Experience at Vituity, a physician-owned and led partnership in acute care innovation that is committed to transforming healthcare for the...