Healthcare Plus Podcast

On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez , publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry. As the publisher at Modern Healthcare, Fawn has worked to help advance wom...

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data &amp...

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educate parents and caregivers about the crucial role...

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen . April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improving healthcare.    April shares that there is an ex...

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas , Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive...

Reducing the Stigma of Mental Health with Quint Studer   May is Mental Health Awareness Month. If you know or have followed Quint Studer , you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of mental health in the workplace for the benefit of al...

Connecting Clinicians to Purposeful Work with Natasha Lee On this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums , a concierge healthcare staffing firm for physicians and advanced practice provi...

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018. In the last 5 years, there has been very little change in HCAHPS scores across the country...

On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur. Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler shares a quote he learned from the book Unrea...

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry.  Katie previously joined The Busy Leader’s Podcast to preview the study, which she and...

Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU).  When Laura McClelland’s father was diagnosed with stage IV melanoma, she began spe...

This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what’s driving burnout in health care workers and it’s not at all what you’d expect! In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough beds, space, speed and quality?).  Dr. Katherine M...

This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are preparing students for careers in healthcare and sup...

There’s a lot going on in healthcare. There’s so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That’s why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partnerships, and build a much-needed sense of community...

John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by the MET 14 skipping alteration.  After learning from...

Quint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternative models of care being implemented across the US...

On this podcast, Quint has an in-depth discussion with HR Practitioner, Brooke Montoya, and discusses her time as the director of human resources for Monticello Health Services , which was recently ranked as one of Modern Healthcare’s Best Places to WorkTM for 2022. Creating a workplace that people want to be a part of requires a lot of things to happen at once. The leadership team has to be on th...

When times are tough (or even when they’re not), culture is everything. In this podcast, Quint talks to Bob Page and Tammy Peterman, executives at The University of Kansas Health System and coauthors of the book Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems . The academic health system has had quite a journey of transformation . In 1997, they had the lowest patient s...

When Kay Kennedy, Lucy Leclerc, and Susan Campis started the research for Human-Centered Leadership in Healthcare , they had a long list of survey questions. However, it really came down to these two questions. First, describe the leader you’ve had in the past or currently whom you would follow to the ends of the earth. What does that leader look like? The second question was to describe the leade...

Health systems are providing employees with more well-being resources than ever, but most have a utilization problem. This week’s guest is Nicole B. Stec , director of well-being for Banner Health based in Phoenix, AZ. In this podcast, Nicole discusses Banner Health’s system-wide comprehensive well-being strategy called “MyWell-Being.” Banner has figured out that the ticket to increasing utilizati...

Being on Modern Healthcare’s “Best Places to Work” list is an honor. But the real reason the designation matters is that preparing for it creates the best patient care possible. Denise Webber , FACHE, president/CEO of Stillwater Medical, and James P. Ulrich, Jr., MHA, FACHE, FHFMA, CEO of York General, head up organizations that are longtime designation “regulars.” Stillwater has been a Best Place...

Anyone who works in healthcare knows patients struggle with anxiety and worry and fear. Yet it’s easy to get so caught up in our day-to-day work, with all its stress and chaos, that we can lose sight of this truth—as well as the fact that employees, too, can be fearful. In this episode, Mindy G. Spigel, RN, MSN, CPXP—author of the new book There’s a Snake on My Head! Strategies for Alleviating Fea...

Like most of us, Clay Linkous —managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a critical care nurse. His background has shaped a lead...

Special guest host Dan Collard , Co-Founder/Partner with Quint Studer of Healthcare Plus Solutions Group   interviews Thom Mayer, MD , an emergency medicine physician, medical director for the NFL Players Association, and author of the book Battling Healthcare Burnout: Learn to Love the Job You Have, While Creating The Job You Love .  He says the Great Resignation is the perfect time to think abou...

In healthcare, we focus heavily on numbers and metrics, but how do we ensure we are connecting these numbers to real patient outcomes? Goal setting is one of the best ways to make sure your metrics are tied to real results. In this week’s podcast, Quint chats with Dr. Cory Robinson and Mary Finley from the Medical University of South Carolina (MUSC) in Charleston, SC, where they have collected som...