NDIS Provider Growth Journey

Getting more NDIS referrals does not necessarily mean sending more emails, talking about your services more often or constantly asking support coordinators whether they have anyone they can refer. In fact, Martin Sheridan believes that approach is one of the biggest reasons providers struggle to build strong referral relationships in the first place. In this episode of the NDIS Provider Growth Jou...

NDIS providers can lose a surprising amount of money without there being one obvious thing going wrong. An unpaid invoice might look like the problem, but the real issue can sit much further back in the business, from service agreements and participant budgets to staffing, systems and the way invoices are coded. In this episode of the NDIS Provider Growth Journey , Michael speaks with Dion Tobi ab...

The NDIS and allied health world is changing quickly, and a lot of providers are realising that the way they built their businesses over the last few years may not be the way they need to run them going forward. Pricing changes, reduced travel income and tighter funding are forcing business owners to look much more closely at where their money is coming from, how their team is spending time and wh...

The SCHADS Award is one of those things most NDIS providers know they need to get right, but very few people feel completely confident about. The problem is that getting it wrong can cost you in both directions. You can underpay staff without realising it, or you can overpay because you are trying to protect yourself from making a mistake. In this episode of the NDIS Provider Growth Journey, Micha...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Brett Sams from Psychosocial Safety Co to work through one big question: how do you market something that businesses genuinely need, but often don't understand the value of until it's too late? Brett helps businesses reduce staff burnout, improve psychosocial safety and keep good people from leaving. But...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Abbie Janssen, a former workplace health and safety inspector who now helps businesses prevent psychosocial injuries and deal with workplace issues before they become much bigger problems. For NDIS and allied health providers, this gets particularly complicated when staff are working alone in participants' hom...

Behaviour support is sometimes talked about as though practitioners spend their days writing reports and collecting a high hourly rate. Laura Barnes gives a much more honest account of what the work actually involves, especially when supporting people with complex mental health needs, dual diagnoses, substance use, violence and significant risks to themselves or others. In this episode of the NDIS...

In this episode of the NDIS Provider Growth Journey, Michael sits down with Jackson Morton, founder of Better Support in South Australia, for a very different kind of conversation. They had only met moments before recording, and what followed was an honest discussion about the questions many young NDIS business owners are asking but do not always say out loud. Jackson shares what it has been like...

In Episode 60 of the NDIS Provider Growth Journey Podcast , Michael speaks with Dion Tobi from DMT Coaching and Support Services. Dion is an independent support coordinator in Brisbane and previously worked as an LAC for more than seven years. They talk about why support coordinators often ignore generic provider outreach, how providers can build real relationships and what makes information usefu...

AI is already being used inside NDIS businesses, often before owners have decided where it should be used, where it should not be used, and what safeguards need to be in place. In this episode of the NDIS Provider Growth Journey, Michael speaks with Tania Gomez about what AI and automation really mean for NDIS and aged care providers. They discuss why ignoring AI is no longer a realistic option, e...

Growing an NDIS business is never just about getting more participants. It is about adapting, making tough decisions, and building a service that continues to meet people's needs as the sector changes. In this episode of NDIS Provider Growth Journey, Michael sits down with Danielle Creffield, founder of Quad Care, to talk about what it has really been like growing a multidisciplinary care bus...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Sukhy Bansal, chartered accountant and founder of ERS Advisory, to talk about the money leaks most NDIS and allied health business owners never see coming. From overdue invoices and unnecessary software subscriptions to poor staffing structures, inefficient systems, and expensive debt, Sukhy shares the practical ch...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Keturah Charlesworth from Quality HQ to tackle one of the least exciting, but most important, parts of running an NDIS business: quality and compliance. Most providers know the feeling. The audit date gets closer. Everyone starts scrambling. Policies are dusted off. Documents are updated. Managers stop focusing on...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Justin Beddow, one of the most experienced ads specialists you will ever come across. Justin has managed advertising campaigns for everyone from small businesses through to massive multinational companies and even government campaigns. Across Google Ads, Facebook and Meta Ads, LinkedIn Ads and YouTube, he has spent...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Brendan Jamieson, a Behaviour Support Practitioner who is quickly becoming known for helping young people who are struggling with school refusal, overwhelm, aggression, and complex behaviours. But this conversation is about much more than behaviour support. Brendan shares how he went from working in schools as a te...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Trystan Conway, someone who has seen the NDIS from both sides. He has built and scaled an allied health business himself, and now works with providers across the country helping them fix what is not working. This is a real conversation about what it actually takes to run an NDIS business properly. Trystan shares wh...

Explore the journey of growth and success in the NDIS sector. Discover how effective communication, transparency, and robust systems can transform a provider's practice. Learn from real experiences and insights shared by Michael and Matt Sevier. Get in touch with Matt or visit steppr.com.au.

What actually makes a great allied health provider stand out from an average one? In this episode of the NDIS Provider Growth Journey, Michael sits down with Jack Matthews to talk about what is really changing in allied health and why some providers are growing while others are struggling. Jack shares how a simple shift in approach has made a big difference in his business. It starts with communic...

What does it actually take to turn LinkedIn connections into real relationships? In this episode of the NDIS Provider Growth Podcast, Michael sits down with Ali Chahine to talk about moving beyond surface-level networking and building genuine connections that actually lead somewhere. Ali shares how he started on LinkedIn by posting content and building an audience, but realised that likes and comm...

From burnout to balance is not a mindset shift. It is a business decision. In this episode of NDIS Provider Growth Journey, Michael sits down with Paul Bryan to talk about what really drives burnout in NDIS businesses and how to fix it. Paul shares why “we just need more clients” is usually a symptom, not the root problem. They unpack boundaries, time management, self-sabotage, and why being avail...

In this episode of the NDIS Providers Growth Podcast, Michael sits down with Leesa Tuffnell, one of the most respected coaches working with occupational therapists and allied health professionals in the NDIS space. Leesa mainly works with sole traders and small clinic owners who never planned to become “business people.” They started because they loved the work and wanted flexibility around their...

In this episode, Michael speaks with allied health manager Michael Hasson about what leadership looks like inside an NDIS business right now. They talk openly about frozen and reduced NDIS fees, rising costs, and the pressure this puts on providers trying to stay sustainable. Michael shares how he has adapted his business model to stay lean, why cutting unnecessary overheads matters, and how leade...

Do BDMs still belong in the NDIS world? That’s the question we tackle in this episode of the NDIS Provider Growth Journey, where Michael sits down with Stu Paull—one of the most respected and connected BDMs in the sector. They talk honestly about the reality of the role, what’s not working, and why some businesses struggle to get results from their BDMs. Stu shares what small providers can do if t...

NDIS business growth and allied health leadership take centre stage in this episode of the NDIS Provider Growth Podcast. Today, Michael sits down with Daniel Sharman, founder of DLS Allied Health, to unpack the real pressures, turning points and mindset shifts behind growing an allied health service to over 1,000 NDIS participants. Daniel shares the truth about leadership, imposter syndrome, syste...

In this episode of the NDIS Provider Growth Podcast, Michael sits down with Leanne Hopkins, founder of Succeed Healthcare Solutions and Succeed Practice Management, to talk about how NDIS business owners can build profitable, sustainable organisations without burning out. Leanne shares real stories from her two companies, explaining how group‑based therapy models, offshore admin support, and value...