NDIS Provider Growth Journey

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Sukhy Bansal, chartered accountant and founder of ERS Advisory, to talk about the money leaks most NDIS and allied health business owners never see coming. From overdue invoices and unnecessary software subscriptions to poor staffing structures, inefficient systems, and expensive debt, Sukhy shares the practical ch...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Keturah Charlesworth from Quality HQ to tackle one of the least exciting, but most important, parts of running an NDIS business: quality and compliance. Most providers know the feeling. The audit date gets closer. Everyone starts scrambling. Policies are dusted off. Documents are updated. Managers stop focusing on...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Justin Beddow, one of the most experienced ads specialists you will ever come across. Justin has managed advertising campaigns for everyone from small businesses through to massive multinational companies and even government campaigns. Across Google Ads, Facebook and Meta Ads, LinkedIn Ads and YouTube, he has spent...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Brendan Jamieson, a Behaviour Support Practitioner who is quickly becoming known for helping young people who are struggling with school refusal, overwhelm, aggression, and complex behaviours. But this conversation is about much more than behaviour support. Brendan shares how he went from working in schools as a te...

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Trystan Conway, someone who has seen the NDIS from both sides. He has built and scaled an allied health business himself, and now works with providers across the country helping them fix what is not working. This is a real conversation about what it actually takes to run an NDIS business properly. Trystan shares wh...

Explore the journey of growth and success in the NDIS sector. Discover how effective communication, transparency, and robust systems can transform a provider's practice. Learn from real experiences and insights shared by Michael and Matt Sevier. Get in touch with Matt or visit steppr.com.au.

What actually makes a great allied health provider stand out from an average one? In this episode of the NDIS Provider Growth Journey, Michael sits down with Jack Matthews to talk about what is really changing in allied health and why some providers are growing while others are struggling. Jack shares how a simple shift in approach has made a big difference in his business. It starts with communic...

What does it actually take to turn LinkedIn connections into real relationships? In this episode of the NDIS Provider Growth Podcast, Michael sits down with Ali Chahine to talk about moving beyond surface-level networking and building genuine connections that actually lead somewhere. Ali shares how he started on LinkedIn by posting content and building an audience, but realised that likes and comm...

From burnout to balance is not a mindset shift. It is a business decision. In this episode of NDIS Provider Growth Journey, Michael sits down with Paul Bryan to talk about what really drives burnout in NDIS businesses and how to fix it. Paul shares why “we just need more clients” is usually a symptom, not the root problem. They unpack boundaries, time management, self-sabotage, and why being avail...

In this episode of the NDIS Providers Growth Podcast, Michael sits down with Leesa Tuffnell, one of the most respected coaches working with occupational therapists and allied health professionals in the NDIS space. Leesa mainly works with sole traders and small clinic owners who never planned to become “business people.” They started because they loved the work and wanted flexibility around their...

In this episode, Michael speaks with allied health manager Michael Hasson about what leadership looks like inside an NDIS business right now. They talk openly about frozen and reduced NDIS fees, rising costs, and the pressure this puts on providers trying to stay sustainable. Michael shares how he has adapted his business model to stay lean, why cutting unnecessary overheads matters, and how leade...

Do BDMs still belong in the NDIS world? That’s the question we tackle in this episode of the NDIS Provider Growth Journey, where Michael sits down with Stu Paull—one of the most respected and connected BDMs in the sector. They talk honestly about the reality of the role, what’s not working, and why some businesses struggle to get results from their BDMs. Stu shares what small providers can do if t...

NDIS business growth and allied health leadership take centre stage in this episode of the NDIS Provider Growth Podcast. Today, Michael sits down with Daniel Sharman, founder of DLS Allied Health, to unpack the real pressures, turning points and mindset shifts behind growing an allied health service to over 1,000 NDIS participants. Daniel shares the truth about leadership, imposter syndrome, syste...

In this episode of the NDIS Provider Growth Podcast, Michael sits down with Leanne Hopkins, founder of Succeed Healthcare Solutions and Succeed Practice Management, to talk about how NDIS business owners can build profitable, sustainable organisations without burning out. Leanne shares real stories from her two companies, explaining how group‑based therapy models, offshore admin support, and value...

Can you grow your business without spending a cent on ads? Karl Schwantes says yes — by using Google reviews the right way. In this episode, he shares how NDIS providers and small businesses can turn great client experiences into a steady stream of new leads for free. You’ll learn how to make your service remarkable, get more five-star reviews, and build a reputation that attracts both clients and...

In this episode, former Sydney Swans player Barnaby Howarth shares a story that is real, raw, and unforgettable. After surviving a violent gang attack that left him with brain damage, Barnaby rebuilt his life with grit, humour, and kindness. He talks about what resilience truly means, how to keep going when life falls apart, and why being a good person matters more than any so-called superpower. H...

What happens when life takes a sharp turn and your dream disappears overnight? In this episode, Michael talks with Emanuel, the National Operations Manager at Ability Connect, who shares how a car accident changed his life and how he rebuilt purpose through leadership, systems, and people in the NDIS sector. They discuss how to move from personal loss to leadership growth, the importance of sustai...

What does it take to stay awesome at what you do without burning out? In this episode, Michael talks with Bradley Williams, founder of The Becoming Collective, about what it means to keep your energy, passion, and purpose alive in the work you do. Brad shares how occupational therapists and other professionals can: Build genuine connection and community Find purpose in their daily work Prevent bur...

Thinking about launching a podcast but second-guessing yourself? In this episode, Svenja and I unpack practical ways to beat imposter syndrome, get your first episodes out, and set up simple systems that keep things moving. We cover minimum viable gear, show format choices, guest management, and how a podcast builds trust faster than a website or social post alone. What you will learn: A simple fi...

Meet Jeremy Pucheta, founder of Move2Thrive Clinic. In this candid conversation he shares how he grew from sole trader to a team, what went wrong, what worked, and how he balances family life with building a business. We dig into pricing with confidence, systems that keep you sane, the lonely middle ground of scaling, and why mentorship and community matter. What you will learn: Moving from sole t...

The NDIS world is full of passionate providers, but how do you tell the difference between the ones who genuinely care and those who don’t? In this episode of the NDIS Provider Growth Journey Podcast, Michael Clark sits down with Ward Sheehan, founder of Ethical Tick. Ward has over 30 years’ experience in disability services and is now focused on connecting ethical, like-minded providers who put p...

TW: Mental Health.  What happens when life forces you to confront stress, loss and burnout head-on? In this episode, we speak with Brett Sams, founder of The Self Care Zone. Brett’s story begins with tragedy and evolves into a mission to help others prioritise self-care, resilience, and mental health in their personal lives and workplaces. Brett shares: His personal journey after losing his brothe...

What does it take to stop being invisible on LinkedIn? In this episode, Michelle shares how she went from hesitant poster to being recognised as a LinkedIn go-to person in her industry. With 15 years of marketing experience, she explains how she built confidence, created a consistent posting rhythm, and developed a supportive “village” of collaborators. Michelle opens up about: Why consistency is...

Think 10x Bigger.  Stop playing small. But... How do you innovate in a system bound by strict rules? In this episode, we sit down with Yasser Zaki, global operations leader at Tender Loving Care, to unpack how he balances compliance, creativity, and purpose in the NDIS world. Yasser shares: Why disruptive management is essential for growth. How to avoid being stuck in the red ocean of sameness. Th...

Most health and NDIS business owners work in their business instead of building one that gives them back time, money, and life. In this episode, Paul Wright shares how he went from a single physio practice to six thriving clinics and why he eventually sold them to focus on teaching others how to earn more, work less, and enjoy life. You will hear about: The shift from being the go-to person to bui...