NDIS Provider Growth Journey

Think sending a "we've got capacity" email will get you referrals? Think again. In this episode, Michael talks with Hannah Redford, a support coordinator with six years of experience, about what actually works when approaching support coordinators for NDIS referrals. If you are an NDIS provider trying to grow your business, this conversation will save you months of trial and error....

What happens when a former child protection worker becomes an NDIS business owner with no business background and grows faster than expected? In this honest and practical conversation, Stevie Lee shares how she: Grew from one SIL home to five in just 13 months Built her service around participant outcomes instead of profits Faced burnout and tough family sacrifices in the early days Put KPIs in pl...

Tired of cold calls and boring marketing? Steve Dart shares how he helped a small sports brand go from unknown to Commonwealth Games legend—by launching a podcast before podcasts were cool. In this episode, Steve reveals: Why building real relationships beats selling How LinkedIn can be your most powerful tool The “HOPE” strategy he uses to grow his network daily Why helping others first leads to...

Want to grow your NDIS business using LinkedIn? In this episode, LinkedIn strategist and NDIS consultant Con Sotidis shares proven tips to help NDIS providers get more referrals, build strong networks, and grow their business online. You’ll learn: How to use LinkedIn to grow your NDIS business The four pillars of social selling for support providers How to write LinkedIn posts that attract referra...

In this episode, Michael speaks with James Loveday, one of the most experienced voices in the NDIS sector, about the real challenges behind disability support work. They explore what it’s like to work in the NDIS while living with neurodiversity and mental health struggles. James shares his personal journey through burnout, addiction, and masking—along with practical ways support workers, BDMs and...

What would it take to go from zero to 200 participants in just six months? In this powerful episode, Michael Clark sits down with Stu Paull—BDM at Plan Manage Assist and one of the most trusted names in the NDIS space—to unpack the truth about networking, referrals, and relationship-based growth. Together, they build a hypothetical provider business live on air, step-by-step, showing how to market...

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Leesa from The Mindful OT—a business coach helping occupational therapists and sole traders build businesses that don’t burn them out. Leesa isn’t chasing hustle culture. She’s designing her business around school bells, energy levels, and a guilt-free mindset—and teaching others to do the same. 💬 In this episode: How t...

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Craig Minter from The Healthy Business Lab to tackle the uncomfortable question too many providers are asking: “Why am I working so hard and still broke?” Whether you're a director, ops manager, or provider, this episode dives into the reality behind low margins, rising costs, and the pressure to survive while still...

In this masterclass episode, I sit down with Daniel Sharman – the Jedi Knight of growth in Allied Health – to talk about scaling with purpose. He grew from solo operator to over 40 staff across two states, supporting 1,000+ clients. But it didn’t come easy. We talk about: ✅ The systems he had to rebuild at 50, 500, and 1,000 clients ✅ How leadership pressure hits you in waves – and how to stay s...

What if your biggest business breakthrough came from getting it all wrong? In this brutally honest episode, Michael sits down with Tom—aka Mr Purple—to talk about the lessons most NDIS providers are too afraid to say out loud. This one is for the directors, founders, and managers who are holding everything together behind the scenes. We talk about: ✅ Why mistakes aren’t just okay—they’re your bes...

In this raw, behind-the-scenes episode, Michael sits down with Justin from Willie Works to talk about the emotional weight of leadership—and why most of us are figuring it out as we go. They dive deep into the stuff we don’t usually talk about: ✅ Crying in car parks and over-apologising ✅ Hiring mistakes and shifting from fixer to leader ✅ Building a team that actually solves problems ✅ Lettin...

In this episode, Michael sits down with Nicole Cassin—NDIS director, leader, and absolute powerhouse. Nicole shares what it’s really like to grow fast in the NDIS world… without letting the stress destroy your health, values, or team. 🎯 What You'll Learn: ✅ Why growing fast can be exciting and terrifying ✅ The mindset shift Nicole made to stay calm under pressure ✅ How to balance heart-le...

In this episode, Michael sits down with Paul Bryan—NDIS business coach and the man behind Provider X. They talk about how to grow your business without losing your sanity, and why the secret to success might be other providers. 🎯 What You’ll Hear: ✅ Why generosity (not ego) drives real business success ✅ What Paul learned from being the outsider at school ✅ How to create an NDIS culture that a...

What really makes a family work? In this honest and funny conversation, a dad and daughter sit down to talk about what matters most—connection, tech-free time, and why weekends off might just be the dream. From running a business and feeling burned out, to sending a simple text to your brother, this episode is packed with little reminders that relationships aren't built in a day, but they are...

Kezia didn’t just grow fast—she did it differently. In just 15 months, she went from a solo OT to leading a thriving NDIS business with 17 staff, 80 clients, a leafy green expo garden… and zero interest in playing by boring provider rules. In this energising and refreshingly honest episode, Kezia shares how she: – Grew Staying Independent into a standout NDIS business – Built an integrated outcome...

Is growing your NDIS business always the right move? In this honest and practical conversation, Michael speaks with Vanessa Norman, a former NDIS provider who built a successful business, then chose to walk away. They unpack the realities of scaling in the NDIS sector, from burnout and financial strain to identity loss and the pressure to look successful. Vanessa shares the turning points that led...

In this first episode of NDIS Provider Growth Journey, host Michael Clark chats with Paul Bryan — an NDIS business coach who helps providers grow through clear strategy, creative thinking, and real collaboration. Paul shares how his experience as a tradesman shaped his no-nonsense approach to business. Together, they unpack the biggest missed opportunities for mid-sized providers, the trap of scar...

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with John Gibbons, CEO of The Personnel Group, to talk leadership, culture, and what it really takes to build a team that cares. John shares his journey from frontline support to CEO, offering hard-earned insights on staff engagement, absenteeism, and how to create a workplace where people feel valued. This isn’t about p...

In this episode of NDIS Provider Growth Journey, host Michael Clark is joined by leadership and mindset coach David Wolverton to talk about one of the biggest threats to long-term success — burnout. David unpacks how burnout doesn’t just affect you. It ripples out to your team, your family, and the culture of your entire organisation. They explore why so many leaders struggle to let go, how to del...

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with Stu Paull, a BDM at Plan Manage Assist who’s built a reputation for helping providers move forward — not just talking in circles. If you’ve ever felt stuck, frustrated, or like the NDIS sector is too competitive, this episode is a refreshingly honest look at what actually works. Stu shares how collaboration beats co...

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Tania Gomez — a powerhouse who has helped over 8,000 NDIS businesses get registered, grow, and break through the ceilings so many providers get stuck under. They dive deep into what it really takes to grow a business that doesn’t run you into the ground. Tania shares practical advice on scaling without burning out, learn...

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Giuliana from Genovation — a provider reshaping what disability support looks like for young adults. Inspired by her own daughter, Giuliana and her husband Jake have built a community that’s designed to last long after they’re gone. This isn’t just another day program. It’s a long-term vision built on connection, purpose...

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with Emma McLaurin — a straight-talking NDIS expert who has seen it all: the trends, the traps, and the time-wasters. If you’ve been tempted to copy what other providers are doing, this episode will snap you out of it. Emma shares what actually works in a flooded market, how to choose a niche that matters, and why being...

If you're an NDIS provider, support coordinator, or BDM, this is the episode you can’t afford to skip. In this episode of NDIS Provider Growth Journey, Michael Clark chats with Louis Butterfield — a LinkedIn expert helping businesses go from invisible to in-demand without paying a cent for ads. Louis breaks down exactly how NDIS providers can use LinkedIn to attract referrals, build trust, an...

NDIS providers — if you’ve been hit with setbacks, burnt out from marketing, or stuck relying on word-of-mouth, this episode is for you. In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Jenn Donovan — a business and marketing strategist who has built multiple businesses, weathered droughts, recessions, and failure, and come out stronger each time. Her no-fluff advice i...