MGMA Podcasts

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with BPM partners Caila Cohen, Josh Schmidt and Sven Jost to explore what meaningful back-office modernization looks like in healthcare. Their conversation covers technology strategy, cybersecurity, data analytics and automation, with an emphasis on solving clearly defined business problems rather than p...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chelsea Grear, Patient Experience Specialist III, UT Physicians, and Jasmin Barber, MPH, LSSYB, Patient Experience Outreach Advisor, UTHealth Houston, to explore how thoughtful communication shapes the patient experience. Drawing on their work with healthcare teams, Grear and Barber discuss active l...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QGenda, to examine why expanding patient access requires more than hiring clinicians or building additional facilities. They discuss hidden capacity, fragmented operational workflows and the role of clinical supply intelligence in aligning provider...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Adam Pople, MGMA's 2026 Legislative Liaison of the Year , to discuss healthcare advocacy, legislative engagement, and the role practice leaders can play in shaping policy.  Pople reflects on his journey into advocacy, shares lessons learned as Missouri's MGMA legislative liaison, and explains why st...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams chats with Tracy Bird, MGMA’s 2026 Lifetime Achievement Award recipient , about a healthcare career shaped by curiosity, service, and enduring professional relationships. Bird reflects on entering medical practice administration in the paper-chart era, adapting to decades of technological change, and helping emer...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Jamaal Campbell, general manager of Physician Enterprise at Hallmark, to explore how healthcare organizations can simplify physician compensation, reduce administrative risk and give leaders faster access to reliable workforce data. Campbell explains why compensation administration remains highly de...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Kelly Miller , product manager for Enterprise Information Systems Business at Fujifilm, and Jannine Walker, senior vice president of sales and business development at Human Assets. Ahead of their session at The MGMA Annual Conference in San Antonio , Miller and Walker explain how authentic networkin...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams has a conversation with Rob Ware, senior vice president and general manager of revenue cycle management at ModMed, about how artificial intelligence is reshaping medical billing and financial operations. Ware explains why revenue cycle management has reached an inflection point, how organizations can respond as p...

Earlier this year, MGMA Stat polling found that one in three physicians either retired or left their practice in the past year due to burnout, while nearly half of medical group leaders said physician burnout is getting worse. In this episode of the MGMA Insight Podcast Network , host Daniel Williams chats with Dr. David Klemansk i, chief of the Division of Psychology and director of postdoctoral...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with G. Shah, Chief Product and Strategy Officer at NextGen Healthcare , to explore why healthcare organizations need to redesign workflows around patients and providers rather than simply layering on more technology.   They discuss workflow debt, provider burnout, trusted data, interoperability, and ho...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams speaks with Sean Nguyen of Ochsner Health about the evolution of Ochsner's award-winning spine care initiative, the power of clinician collaboration, practical applications of AI in healthcare, and what attendees can expect from his upcoming presentation at the MGMA Annual Conference in San Antonio. Nguyen first j...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a conversation with Dr. Pamela Ograbisz, vice president of clinical operations at LocumTenens.com, and Dr. Jamie Threatt, telehealth program director at LocumTenens.com, about the root causes of patient access challenges, optimizing advanced practice providers (APPs), reducing clinician burnout, and the role t...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Ranga Bodla, vice president of field and industry marketing at Oracle NetSuite, for a conversation about administrative complexity, workforce pressures, and how healthcare organizations can use AI to create more capacity across both clinical and operational teams. Previewing his upcoming MGMA Annual...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health , to explore the evolving role of AI in medical practices — and why the human element remains essential.  From ambient documentation to clinical decision support, they unpack where AI is delivering real value today, where it still falls...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive at Teletracking , about the growing complexity of ambulatory care and what it takes to keep patients connected to the right care at the right time. Their conversation explores referral leakage, scheduling inefficiencies, and provider capacity cons...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Carey Goryl, CEO of the Association for Advancing Physician and Provider Recruitment (AAPPR) , about physician recruitment, onboarding, and — most critically — retention strategies.  Carey shares fresh research insights from AAPPR, highlighting where healthcare organizations are making progress, where g...

On this episode of the MGMA Insights Podcast Network , host and senior editor Daniel Williams sits down with Kevin Barron , vice president of payer relations at University Health in San Antonio. The conversation explores the realities of payer contracting, from aligning internal priorities to navigating underpayments and denials, along with how integrated contracting and revenue cycle strategies c...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Sarah Waters , PhD, founder of 50 West and a behavioral scientist trained at the London School of Economics . They explore how behavioral science can reshape patient engagement, reduce no-shows, improve medication adherence, and drive meaningful change in clinical outcomes. Sarah shares practical s...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with longtime MGMA leader and senior editor Cristy Good for a wide-ranging conversation about MGMA’s 100th anniversary, the evolution of Ask an Advisor, and how members can better navigate MGMA’s growing library of tools, playbooks, and communities.  Drawing on her background in lab science, practice ma...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Jennifer Sanchez and Liz Gurley , data experts at MGMA, to kick off a limited series focused on MGMA data — how it’s collected, how it’s used, and how medical groups can apply it with confidence. The conversation starts with one of MGMA’s most widely used — and most frequently misunderstood — datas...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tara Ossek, Senior Vice President of Recruiting at Jackson Physician Search , and Matt Phillips, Managing Director at City Capital Advisors to examine the growing pressure points reshaping physician partnership models and private practice ownership. Drawing from conversations with physicians and pr...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a wide‑ranging conversation with Pat Kroken — MGMA Fellow, healthcare communications leader, and competitive powerlifter — about resilience, career reinvention, and the unexpected paths that shape leadership in healthcare.  From books and community learning to recovering from a life‑altering injury and competi...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Melanie Stohl , director of pediatrics for the Pediatric Service Line at M Health Fairview and current chair of the Minnesota MGMA board. Melanie shares her leadership journey — from revenue cycle beginnings to executive-level leadership — and reflects on guiding teams through organizational transi...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Dave Gans , longtime MGMA leader and historian, and Akash Madiah , MGMA’s acting CEO, to mark a major milestone — 100 years of MGMA . Together, they reflect on MGMA’s origins in 1926, the enduring role of the medical practice administrator, and how the association is positioning itself to support m...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE , practice administrator at Colorado Cardiovascular Surgical Associates. In this MGMA member spotlight , Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servan...