MGMA Podcasts

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive at Teletracking , about the growing complexity of ambulatory care and what it takes to keep patients connected to the right care at the right time. Their conversation explores referral leakage, scheduling inefficiencies, and provider capacity cons...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Carey Goryl, CEO of the Association for Advancing Physician and Provider Recruitment (AAPPR) , about physician recruitment, onboarding, and — most critically — retention strategies.  Carey shares fresh research insights from AAPPR, highlighting where healthcare organizations are making progress, where g...

On this episode of the MGMA Insights Podcast Network , host and senior editor Daniel Williams sits down with Kevin Barron , vice president of payer relations at University Health in San Antonio. The conversation explores the realities of payer contracting, from aligning internal priorities to navigating underpayments and denials, along with how integrated contracting and revenue cycle strategies c...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Sarah Waters , PhD, founder of 50 West and a behavioral scientist trained at the London School of Economics . They explore how behavioral science can reshape patient engagement, reduce no-shows, improve medication adherence, and drive meaningful change in clinical outcomes. Sarah shares practical s...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with longtime MGMA leader and senior editor Cristy Good for a wide-ranging conversation about MGMA’s 100th anniversary, the evolution of Ask an Advisor, and how members can better navigate MGMA’s growing library of tools, playbooks, and communities.  Drawing on her background in lab science, practice ma...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Jennifer Sanchez and Liz Gurley , data experts at MGMA, to kick off a limited series focused on MGMA data — how it’s collected, how it’s used, and how medical groups can apply it with confidence. The conversation starts with one of MGMA’s most widely used — and most frequently misunderstood — datas...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tara Ossek, Senior Vice President of Recruiting at Jackson Physician Search , and Matt Phillips, Managing Director at City Capital Advisors to examine the growing pressure points reshaping physician partnership models and private practice ownership. Drawing from conversations with physicians and pr...

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a wide‑ranging conversation with Pat Kroken — MGMA Fellow, healthcare communications leader, and competitive powerlifter — about resilience, career reinvention, and the unexpected paths that shape leadership in healthcare.  From books and community learning to recovering from a life‑altering injury and competi...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Melanie Stohl , director of pediatrics for the Pediatric Service Line at M Health Fairview and current chair of the Minnesota MGMA board. Melanie shares her leadership journey — from revenue cycle beginnings to executive-level leadership — and reflects on guiding teams through organizational transi...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Dave Gans , longtime MGMA leader and historian, and Akash Madiah , MGMA’s acting CEO, to mark a major milestone — 100 years of MGMA . Together, they reflect on MGMA’s origins in 1926, the enduring role of the medical practice administrator, and how the association is positioning itself to support m...

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE , practice administrator at Colorado Cardiovascular Surgical Associates. In this MGMA member spotlight , Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servan...

On this episode of the MGMA Business Insights Podcast , host and senior editor Daniel Williams , sits down with Dr. Michael Blackman , Chief Medical Officer at Greenway Health, to explore how artificial intelligence is moving beyond standalone tools and becoming embedded directly into core healthcare technology platforms. Drawing on his clinical background and health IT leadership experience at or...

On this episode of the MGMA Insights Podcast , Host and Sr. Editor Daniel Williams,  sits down with Michelle Wright , strategic advisor and board director with more than 30 years of experience across payers and providers. Michelle shares lessons from her career spanning actuarial science, health plan leadership, provider operations, and board service — offering a candid look at why smart strategie...

This episode of the MGMA Insights Podcast opens with Jeff Smith , CEO of Piedmont Healthcare and MGMA’s incoming board chair, delivering testimony before the U.S. Senate Special Committee on Aging . Speaking on behalf of MGMA members, Jeff laid out the real-world consequences of administrative burden — from prior authorization and regulatory pressure to physician burnout, staffing strain, and thre...

On this episode of the MGMA Insights Podcast , host Daniel Williams , senior editor at MGMA, welcomes Brian Gietzen, MD , medical director at Legacy Medical Group , for a thoughtful conversation on a care philosophy his practice calls benefits‑based medicine . Dr. Gietzen shares how this approach challenges the limits of rigid guideline‑driven care by reframing clinical conversations around eviden...

In this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Bob Bush , a seasoned healthcare executive and MGMA leader, to explore one of the most overlooked — and perhaps most critical — aspects of medical practice management: succession planning . Drawing from decades of experience, Bob shares practical strategies for identifying future leaders, avoiding...

In this special MGMA Insights Podcast episode for Women’s History Month , Daniel Williams, senior editor at MGMA and host of the MGMA Podcast Network, speaks with Cheryl Mongillo, Delores McNair and Paola Turchi , facilitators of MGMA’s Women Healthcare Leaders Resource Group . The dynamic conversation explores the realities of being a woman leader in healthcare today, including mentorship gaps, w...

“Google showed me how to innovate. Art taught me how to do it differently.” On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Tucker Bryant, a former Silicon Valley leader turned poet and keynote speaker, to explore what innovation really means in today’s healthcare environment. As the opening keynote speaker for the MGMA Operations Conference in Cha...

In this episode of the MGMA Business Insights Podcast , Sr. Editor and Host Daniel Williams is joined by Amy Otto and Kyle Hadley of LocumTenens.com to explore how transition management can help healthcare organizations maintain continuity of care during periods of staffing change. Together, they unpack why transitions — whether driven by rising subsidies, expiring contracts, workforce shortages,...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams is joined by Doug Lewis , Vice President of Talent Acquisition at Sentara Health and board member of the Association for Advancing Physician and Provider Recruitment (AAPPR) . This episode explores the continually adapting landscape of physician and provider recruitment — from shifting candidate expectations and fam...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams is joined by Steve Gutzler , nationally recognized leadership expert and opening keynote speaker at the 2026 MGMA Financial Conference in Phoenix . This episode explores how emotional intelligence, stress regulation, and self‑leadership determine a leader’s true influence — especially during what Steve calls the “17...

On this episode of the MGMA Insights Podcast — Business Solutions, Sr. Editor and host Daniel Williams sits down with Casey Benefield , Senior Director of National Account Sales at MGMA BestPrice, and Christy Farrow , Director of Channel Partnerships at HealthTrust. Together, they unpack how MGMA BestPrice , MGMA’s exclusive group purchasing organization (GPO), helps medical practices of all sizes...

This week on the MGMA Insights Podcast , Sr. Editor and host Daniel Williams chats with communication strategist Pamela Barnum, MPA, JD,  whose undercover law‑enforcement career and time as a federal prosecutor offer a masterclass in reading people fast. Their conversation dives into those invisible layers of communication: the signals, cues, and micro‑behaviors that shape trust long before words...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with returning guest Amy Lafko — MGMA consultant, speaker, creator of the People First Method , and author of People First .  Amy shares practical, immediately usable strategies for medical practice leaders navigating 2026’s rapidly shifting regulatory landscape, workforce challenges, and rising emotional...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Aaqil Khan , RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience.  Aaqil brings deep experience in healthcare administra...