MGMA Podcasts

On this episode of the MGMA Business Insights Podcast , host and senior editor Daniel Williams , sits down with Dr. Michael Blackman , Chief Medical Officer at Greenway Health, to explore how artificial intelligence is moving beyond standalone tools and becoming embedded directly into core healthcare technology platforms. Drawing on his clinical background and health IT leadership experience at or...

On this episode of the MGMA Insights Podcast , Host and Sr. Editor Daniel Williams,  sits down with Michelle Wright , strategic advisor and board director with more than 30 years of experience across payers and providers. Michelle shares lessons from her career spanning actuarial science, health plan leadership, provider operations, and board service — offering a candid look at why smart strategie...

This episode of the MGMA Insights Podcast opens with Jeff Smith , CEO of Piedmont Healthcare and MGMA’s incoming board chair, delivering testimony before the U.S. Senate Special Committee on Aging . Speaking on behalf of MGMA members, Jeff laid out the real-world consequences of administrative burden — from prior authorization and regulatory pressure to physician burnout, staffing strain, and thre...

On this episode of the MGMA Insights Podcast , host Daniel Williams , senior editor at MGMA, welcomes Brian Gietzen, MD , medical director at Legacy Medical Group , for a thoughtful conversation on a care philosophy his practice calls benefits‑based medicine . Dr. Gietzen shares how this approach challenges the limits of rigid guideline‑driven care by reframing clinical conversations around eviden...

In this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Bob Bush , a seasoned healthcare executive and MGMA leader, to explore one of the most overlooked — and perhaps most critical — aspects of medical practice management: succession planning . Drawing from decades of experience, Bob shares practical strategies for identifying future leaders, avoiding...

In this special MGMA Insights Podcast episode for Women’s History Month , Daniel Williams, senior editor at MGMA and host of the MGMA Podcast Network, speaks with Cheryl Mongillo, Delores McNair and Paola Turchi , facilitators of MGMA’s Women Healthcare Leaders Resource Group . The dynamic conversation explores the realities of being a woman leader in healthcare today, including mentorship gaps, w...

“Google showed me how to innovate. Art taught me how to do it differently.” On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Tucker Bryant, a former Silicon Valley leader turned poet and keynote speaker, to explore what innovation really means in today’s healthcare environment. As the opening keynote speaker for the MGMA Operations Conference in Cha...

In this episode of the MGMA Business Insights Podcast , Sr. Editor and Host Daniel Williams is joined by Amy Otto and Kyle Hadley of LocumTenens.com to explore how transition management can help healthcare organizations maintain continuity of care during periods of staffing change. Together, they unpack why transitions — whether driven by rising subsidies, expiring contracts, workforce shortages,...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams is joined by Doug Lewis , Vice President of Talent Acquisition at Sentara Health and board member of the Association for Advancing Physician and Provider Recruitment (AAPPR) . This episode explores the continually adapting landscape of physician and provider recruitment — from shifting candidate expectations and fam...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams is joined by Steve Gutzler , nationally recognized leadership expert and opening keynote speaker at the 2026 MGMA Financial Conference in Phoenix . This episode explores how emotional intelligence, stress regulation, and self‑leadership determine a leader’s true influence — especially during what Steve calls the “17...

On this episode of the MGMA Insights Podcast — Business Solutions, Sr. Editor and host Daniel Williams sits down with Casey Benefield , Senior Director of National Account Sales at MGMA BestPrice, and Christy Farrow , Director of Channel Partnerships at HealthTrust. Together, they unpack how MGMA BestPrice , MGMA’s exclusive group purchasing organization (GPO), helps medical practices of all sizes...

This week on the MGMA Insights Podcast , Sr. Editor and host Daniel Williams chats with communication strategist Pamela Barnum, MPA, JD,  whose undercover law‑enforcement career and time as a federal prosecutor offer a masterclass in reading people fast. Their conversation dives into those invisible layers of communication: the signals, cues, and micro‑behaviors that shape trust long before words...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with returning guest Amy Lafko — MGMA consultant, speaker, creator of the People First Method , and author of People First .  Amy shares practical, immediately usable strategies for medical practice leaders navigating 2026’s rapidly shifting regulatory landscape, workforce challenges, and rising emotional...

On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Aaqil Khan , RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience.  Aaqil brings deep experience in healthcare administra...

On this episode of the MGMA Insights Podcast , Sr. Editor and Host Daniel Williams welcomes Christy Bray, MHA, CPRP‑DEI , Chief Customer Officer at PracticeLink and host of the Workforce Wisdom podcast. As MGMA kicks off 2026 with a month‑long focus on workforce issues — recruitment, retention, culture, and onboarding — Christy brings decades of experience in physician and provider recruitment to...

In this episode of the MGMA Insights Podcast, Sr. Editor and Host Daniel Williams chats with Jessica Minesinger , founder and CEO of Surgical Compensation and Consulting, about some of the most pressing challenges facing medical practice leaders in 2026. From physician shortages and recruitment hurdles to compensation transparency and organizational culture, Jessica shares actionable strategies to...

In this special New Year’s Eve episode of the MGMA Insights Podcast , host Daniel Williams looks back at three of the most impactful conversations from 2025. These highlights focus on the biggest challenges and opportunities facing medical practice leaders today: Finding and keeping good people through strategic recruitment and retention. Choosing tools and technology that solve real problems with...

In this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams talks with Carol Ittig, MBA, FACMPE , Practice Administrator at Children’s Orthopedics and Scoliosis Surgery Associates in St. Petersburg, Florida. Carol shares her journey from healthcare administration student to influential leader, and how adopting a go-giver philosophy has shaped her approach to leadership, ment...

In this episode of the MGMA Insights Podcast , host Daniel Williams reconnects with Tony (Anthony) Schirer , executive director of Cheyenne OBGYN and long-time MGMA member. Tony shares his journey into healthcare, the evolving role of technology in medical practices, and practical strategies for tackling staffing challenges in rural settings. The conversation also explores MGMA membership benefits...

In this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams sits down with Paola Ballester, MD , pediatric hospitalist, medical director for utilization management, and senior physician advisor at a large, freestanding academic children’s hospital and regional pediatric referral center. Dr. Ballester is also the co-founder of EasyPA, an AI-driven platform designed to streaml...

On this episode of the MGMA Insights Podcast , host Daniel Williams , Senior Editor at MGMA, sits down with Jimmie Richmond, MPH, CHFP, CMPE, CPC , Financial Analysis Consultant at Banner University Medical Center. Jimmie is both a longtime MGMA member and a volunteer on MGMA’s new Human Resources & Compliance Advisory Board. Daniel and Jimmie explore the modern challenges facing medical pract...

In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams speaks with Allen Alongi , MBA, PMP, SSGB, Physician Practice Manager at Northside Hospital in Marietta, Georgia, and one of the newly appointed members of MGMA’s Human Resources and Compliance Advisory Board. Allen shares his journey from patient to healthcare leader; his passion for writing, reading, and mentorship...

In this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams speaks with Justin McMartin , Director of Product Innovation at Surescripts , about one of the most important developments in U.S. healthcare interoperability: TEFCA and Qualified Health Information Networks (QHINs). They dig into what TEFCA is (and isn’t), how QHINs operate, what Surescripts is doing as a newly app...

In this inspiring bonus episode of the MGMA Podcast, recorded live at the 2025 MGMA Leaders Conference in Orlando, Senior Editor Daniel Williams sits down with Delores McNair—speaker, mentor, and longtime MGMA leader—who brings her trademark energy and authenticity to a conversation about leadership, mentorship, and human connection in healthcare. Delores McNair shares what fuels her continued eng...

In this episode, Sr. Editor and host of the MGMA Insights Podcast, Daniel Williams, MBA, MSEM, sits down with Macy Dotty , Clinic Director of Interventional Pain, Neurology, Urology, and Visiting Specialists at Cuyuna Regional Medical Center in Crosby, Minnesota — and one of MGMA’s 2025 Future Five Award winners . Macy shares her unconventional entry into healthcare during the early days of COVID,...