MGMA Podcasts

Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable str...

In this debut episode of the MGMA Early Careerist podcast, host Melinda Mastel speaks with Shay Eskew, Vice President of Sales at Kodiak Solutions, Ironman athlete, and burn survivor. Shay shares his remarkable journey from a childhood accident that changed his life, to building a career in healthcare, writing a bestselling book, and embracing challenges in athletics and leadership. Tune in for in...

In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Hayley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond. 00:03 — Intr...

On this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Carolyn Bruebaker Moore, MBA, FACMPE, Vice President of Operations at PeaceHealth Medical Group in Oregon. Carolyn will be speaking at the upcoming MGMA Leaders Conference in Orlando (Sept. 28 – Oct. 1, 2025), where her session, "Build Your Own Operational Leadership Development Program," will give practice leaders practic...

Join host Daniel Williams on the MGMA Insights Podcast as he sits down with Dr. Alpesh Amin, Associate Dean for Clinical Transformation at UCI Health. Dr. Amin previews his upcoming session at the 2025 MGMA Leaders Conference in Orlando while sharing practical strategies for leveraging digital health and virtual care. Learn how to optimize ambulatory space, improve patient access and expand clinic...

In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team . Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers...

In this episode of the MGMA Insights Podcast , host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators whil...

In this episode of the MGMA Business Solutions Podcast , Dr. Michael Blackman, Chief Medical Officer at Greenway Health , explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders looking to leverage AI as a supportive tool rather tha...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com , and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This...

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark , about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA’s Women Healthcare Leaders Resource Group. Key Ta...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth , Vice President of Engineering at Elation Health . Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare technology. Elation Health received two awards f...

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll , a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group . The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership. Linda shares how telehealth is bridging gaps i...

On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisions can either support or stall private practice gr...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experience and offers innovative solutions to streamline...

In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional standards, Cristy outlines fair-billing best pract...

In this special Fourth of July edition of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely healthcare insights alongside some holiday cheer. They start with a major policy development: a Senate-approved tax bill that could cut nearly $1 trillion from Medicaid—posing serious implications for hospitals, rural providers, and medical groups. The episode also cove...

In this MGMA Insights podcast episode, host Daniel Williams discusses behavioral health integration with clinical health psychologist and consultant Dr. Jonas Bromberg, Psy. D , of Crossroads Health Consulting.  Dr. Bromberg explains how medical practices can incorporate mental health support and bridge the gap between physical and emotional healthcare. The conversation explores strategies for imp...

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles. Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MBA, MS, FHFMA, CMPE, PMP (Medical College of Wiscon...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encounter volume, expert advice on building a non-punitiv...

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strategies to protect their patient data, maintain opera...

In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good  explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actionable steps and key resources to stay compliant. 00...

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Fu...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare ad...

In this episode of Ask MGMA , host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks...