MGMA Podcasts

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the strong healthcare job growth reported in May, a closer...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, i...

In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing based on risk and resources, workload distribution...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely insights on the most pressing issues in healthcare. They cover key takeaways from the MGMA Summit, explore the latest compensation strategies, and highlight innovative trends shaping the connected patient experience. You'll also hear discussion on CMS policy changes, violence in healthcare se...

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Dr. Dea Robinson, a healthcare leader with extensive experience in hospital medicine, consulting, and organizational learning. Dr. Robinson shares her career path, insights on physician burnout, the importance of mentorship, and strategies for building meaningful connections in healthcare. Key Takeaways: [01:...

In this episode of the MGMA Week in Review podcast, host Daniel Williams shares timely updates on key issues facing medical practices. The episode begins with a look at how organizations are managing paid time off (PTO) and why effective PTO policies are vital to workplace culture and employee retention. It then explores the growing integration of behavioral health into primary care, with a focus...

In this episode, host Daniel Williams talks with senior advisor Cristy Good about practical ways to cut costs and boost efficiency in medical practices. They address key challenges like rising labor, tech, and inflation-driven expenses, and explore solutions such as cloud-based tools, smarter scheduling, strategic outsourcing, and cross-training staff. The episode also covers how to avoid overspen...

In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follo...

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss major trends affecting independent medical practices, including the rise of AI tools that lessen administrative burdens and combat physician burnout. Additionally, they explore the potential impacts of the U.S. House's recently passed Medicaid cuts, urging listeners to stay informed and advocate for their...

Author and psychotherapist Britt Frank returns to the MGMA Insights podcast to discuss her new book, Align Your Mind. She and host Daniel Williams explore the power of "parts work," how to navigate the inner critic, manage stress during high-pressure times, and lead yourself with more clarity and compassion. Key Takeaways: 00:45 — Welcoming back Britt Frank; Introduction to her new book, Align You...

In this episode of the Ask MGMA Podcast, hosts Daniel Williams and Christy Good dig into one of the most urgent issues medical practices are facing: payer downcoding and the increasing influence of artificial intelligence in reimbursement decisions. Discover why evaluation and management (E/M) claims are being reduced without medical record review, how automated systems are affecting your revenue,...

In this episode of the MGMA Weekend Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of pressing healthcare industry topics. The episode starts with an in-depth look at the proposed GOP budget plan that could significantly cut Medicaid funding, putting millions of Americans at risk of losing healthcare coverage. This is followed by a discussion on the harmful effects of me...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Helen Falkner, Regional Vice President of Recruiting at Jackson Physician Search, and Dr. Miechia Esco, Chief Medical Resource Officer at Locum Tenens.com. Based on a groundbreaking report titled "Is Medicine Still a Calling?", the discussion explores physician satisfaction, purpose, and strategies for main...

In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, workforce engagement, and leadership development—off...

In this episode of the MGMA Week in Review  podcast , hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod...

This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkan...

In this episode of Ask MGMA , Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent. Key Highlights: 00:54 – Introduction to the...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frederickson's positive psychology research. The episod...

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Brewer, Chief Operating Officer of GI Associates, to explore a critical issue facing healthcare professionals: the psychological impact of burnout. Through an in-depth conversation, Brewer shares insights from his personal experience and research, challenging how we traditionally approach and discuss workplace...

In this episode of the MGMA Podcast, Daniel Williams, Senior Editor, sits down with Dawn Plested, an MGMA consultant, and contributor to the MGMA book Advanced Strategy for Medical Practice Leaders: Operations Management Edition . In the discussion, Dawn talks about the importance and impact of administrative structures in medical practices. Dawn also discusses the significance of leadership style...

In this week's MGMA Week in Review, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss significant developments in the healthcare industry. Key topics include proposed updates to the HIPAA security rule, essential dos and don'ts for adopting a direct primary care model, the importance of digital communication in building patient trust, the rise of...

What does successful RCM outsourcing look like in 2025? In this episode, Daniel Williams speaks with Chuck Rackley and Marvin Luz of Greenway Health about the evolution of revenue cycle outsourcing — from transactional support to fully integrated partnerships that deliver performance, accountability, and improved patient financial experiences. Chuck and Marvin share best practices for evaluating o...

Guest: Lauren Howard , CEO, Clinical Operations Group | CEO, LBee Health | Founder, ElleTwo Host: Daniel Williams, Senior Editor, MGMA Summary: In this episode, Lauren Howard shares how her personal experience with burnout inspired the creation of virtual mental health resources. She discusses why toxic work cultures persist, how remote work reshaped expectations, and what healthcare leaders can d...

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss the latest healthcare industry news, including the impact of private equity on medical trainees, strategies to keep physicians offline during vacations, challenges in physician compensation, and the potential impact of new tariffs on medical practices. They emphasize the importance of proactive policy cha...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes back Claude Royster, VP and GM of Health and Wellness at CareCredit and Synchrony. Claude shares insights on how rising healthcare costs are impacting patient decision-making and practice operations. He highlights why evaluating in-house financing solutions and exploring third-party partnerships can be critical f...