Paula Thomas
Let's Talk Loyalty
“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
Author
Paula Thomas
Category
Podcast website
Latest episode
Jul 9, 2026
Where to listen?
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Episodes
Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712) 14.10.2025 36:20
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Join Monika Sharma and Juber Shaikh from the Lalit Suri Hospitality Group , one of India’s leading luxury hotel brands. Discover how they’ve built a stro...
10 Standout Episodes: Live Reflections from International Loyalty Leaders Summit (#711) 09.10.2025 45:06
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www. Loyalty. TV . Join us for a special live recordi...
Inside Maxol: A CEO’s Vision for Customer Loyalty (#710) 07.10.2025 39:33
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www. Loyalty. TV . MAXOL is Ireland's leading, family...
From Data Chaos to Loyalty Success: Insights with HEMOdata (#709) 02.10.2025 46:33
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let’s Talk Loyalty podcast, and in video format on www. Loyalty. TV . Join us with Dustyn Smith and Luke...
PAYBACK (Germany) Shares Its Latest World Class Successes | Archive episode (#708) 30.09.2025 39:49
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- To mark the 25th PAYBACK anniversary, we are delighted to show you once again our interview with Berni Brugger , CEO of the PAYBACK Group . This episode...
Walmart Mexico: Loyalty Through Trust, Not Points (#707) 25.09.2025 53:47
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is also available in video format on www. Loyalty. TV and on our Youtube channel . In today's episode Mariana Fonseca Medina shares how Walm...
Panel: Loyalty no es marketing; es EBITDA (#706) 23.09.2025 47:46
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode of Let's Talk Loyalty & Loyalty TV is in Spanish and this episode was recorded live. Bienvenidos al panel de Customer Loyalty. Hoy quere...
Nedbank Greenbacks delights its clients through bank-wide loyalty (#705) 18.09.2025 36:12
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is also available in video format on www. Loyalty. TV and on our Youtube channel . South Africa is home to one of the world’s most mature an...
From Best Kept Secret to Industry Movement: Loyalty Methods Powering 7-Eleven, MGM, BP, and More (Ep 704) 16.09.2025 1:00:18
This episode is also available in video format on www. Loyalty. TV and on our Youtube channel. Loyalty Methods was last on our show almost two years in late 2023, when they described themselves as “Loyalty’s Best Kept Secret” . Right now, they are successfully powering some of the industry’s MOST engaged loyalty programs including 7-Eleven’s 7 Rewards, MGM Resorts & Casinos, Western Union, BP...
Marriott Bonvoy Leads the Way in Global Hospitality Loyalty (#703) 11.09.2025 46:16
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is also available in video format on www. Loyalty. TV and on our Youtube channel. Jitendra Jain is VP PRISMA EMEA for Marriott Bonvoy. PRISM...
SAS Group in Scandinavia - Global Alliance Strategy and an Award-Winning Campaign (#702) 09.09.2025 41:25
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www. Loyalty. TV. This republished episode features th...
Inside Travelex Plus: Chris Frost on Personalisation and Customer Experience (#701) 04.09.2025 44:53
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- In this episode Charlie Hills is delighted to interview Chris Frost , the Senior Product Manager for Customer Experience & Loyalty for Travelex. Chri...
How Metcash is Redefining Loyalty with the Relaunched IGA Rewards Program (#700) 02.09.2025 33:56
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- In this episode of Let’s Talk Loyalty and Loyalty TV, Carly Neubauer speaks with Claudia van de Tonnekreek , Head of the relaunched IGA Rewards program a...
Visa’s Andy Chalcroft: Co-Brands, Loyalty Programs, and Engaging the Next Generation (#699) 28.08.2025 49:09
This episode is also available on Loyalty TV. In this episode Charlie is delighted to welcome Andy Chalcroft , the Vice President, Head of North America Co-brand and Global Center of Excellence for VISA . Andy leads the co-brand program development across US and Canada, and supports globally. He helps in market, regional and global teams deliver world leading co-brands and partnerships for Visa cl...
Fidelización a escala global en hotelería: el caso MeliáRewards (Spanish Episode) #698 26.08.2025 49:04
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. En el nuevo episodio de Let’s Talk Loyalty en Español conversé con María Romero Panizo...
Amtrak’s Embarking on its New Ambition (#697) 21.08.2025 37:25
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV . In today's episode Aaron Dauphinee...
Loyalty Lessons ex Starbucks USA – Joy Das Gupta (#696) 19.08.2025 42:13
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. Our guest Joy Das Gupta...
Head of Myer One Shows Why It’s the World’s Best Loyalty Programme (#695) 14.08.2025 45:55
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV . Recognised as the most decorated lo...
Lisa Brightwell from Bright Insights Consulting Joins the LTL / LTV Hosting Team (694) 12.08.2025 43:06
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV . Hosted by Paula Thomas, today's epi...
Loyalty That Saves Lives: How Blood Donation Programs Transform Communities (#693) 07.08.2025 47:43
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- In this heartfelt episode, we welcome Jacqui Solly , Loyalty Manager at Australian Red Cross Lifeblood , to explore a truly unique loyalty program that g...
Forjando Lealtad Duradera: Estrategia y Gestión (Spanish Episode) (#692) 05.08.2025 52:57
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode of Let's Talk Loyalty and Loyalty TV is in Spanish. ¿Quieres llevar tu estrategia de lealtad al siguiente nivel? En el episodio más reciente...
Accelerating AI Adoption for Customer Loyalty - Insights with Salesforce and IBM (#691) 31.07.2025 54:47
In this episode, Shannon Miller from IBM and Tom Bockholt from Salesforce discuss how they are enabling clients to accelerate the adoption of AI to transform and elevate customer loyalty strategies and the end to end customer experience. They explore how innovative companies are using AI to drive hyper-personalization, respond to evolving customer expectations, and embed loyalty across the custome...
Sandals Resorts: Redefining Loyalty Through Experience and Community with Peter Menges (#690) 29.07.2025 36:01
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www. Loyalty. TV The Wiser Loyalty podcast series is p...
Flying Blue Loyalty Program Going from Strength to Strength (Archive Episode) (#689) 24.07.2025 38:28
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. In this archived episod...
The Ford Motor Company Celebrates 120 Years of Loyal Customers! (Archive Episode) (#688) 22.07.2025 44:25
AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you. Sign up for their live session at loyaltyinsiders.com . -------------------------------- Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. As Ford Motor Company c...
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