HealthCap

Heart-to-Heart with HealthCap

Health EN ↓ 37 episodes

Heart-toHeart is the podcast of HealthCap® Insurance and HealthCap® Risk Management Services, HealthCap® Risk Management Services is the leader in long term care risk management—helping you reduce liability risk by improving your quality of care. We help you take your community where it is and partner with you to make it better. Our risk managers are experienced clinical experts who have stood in the shoes of those who provide the care. We are with you.

Author

HealthCap

Category

Health

Podcast website

www.healthcapusa.com

Latest episode

Apr 1, 2026

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Episodes

Ep 37: Navigating the March CMS Regulatory Changes: What You Need to Know 01.04.2026

In this episode of Heart-to-Heart with HealthCap, Angie Szumlinski, Director of Risk Management at HealthCap, talks with Cindy Johnson, Vice President of Clinical Compliance for Atrium Centers, about the latest CMS regulatory changes taking effect at the end of March. Together, they break down the intent behind these updates, including the push for increased oversight and greater consistency in su...

Ep 36: Inside the 2025 MDS Updates with Jane Schoof: What Clinicians Need to Know 24.11.2025

In this episode of Heart to Heart with HealthCap, Angie Szumlinski sits down with Jane Schoof, Director of Utilization at Atrium Living Centers, to discuss the most significant changes to the MDS 3.0 RAI Manual (v1.20.1), focusing on falls and injuries. Together, they review how CMS has redefined what constitutes a fall, including incidents caused by "overwhelming external forces," and explain wha...

EP 35 PBJ: Staying Compliant and Survey Ready with Melanie Flachs 15.05.2025

Payroll-Based Journal (PBJ) reporting isn't always top of mind—until it is. In this episode of Heart to Heart with HealthCap, Angie Szumlinski is joined by Melanie Flachs of The Peplinski Group, a seasoned nurse and long-term care leader, to discuss what every senior living operator should know about PBJ, RN coverage, and the real-time tracking that can make or break your star rating. From decodin...

Ep 34 Understanding MDS with Robin Hillier (Part 2) 29.04.2025

In Part 2 of our deep dive into the MDS process, Heart-to-Heart with HealthCap welcomes back MDS expert Robin Hillier to unpack the most recent updates to the Minimum Data Set (MDS) as of October 1, 2023. Angie Szumlinski and Robin explore critical coding changes, penalties tied to incomplete assessments, challenges with Section GG, and how interdisciplinary teams can improve accuracy and resident...

Ep 33 Understanding MDS with Robin Hillier (Part 1) 22.04.2025

In this episode of Heart-to-Heart with HealthCap, Angie Szumlinski is joined by MDS expert Robin Hillier for Part 1 of our two-part deep dive into the MDS process. Robin shares how the MDS is used across care delivery, compliance, and reimbursement—and why coding accuracy and interdisciplinary collaboration are more critical than ever. Whether you're new to MDS or need a refresher, this episode of...

Ep. 32 Navigating CMS Schizophrenia Audits: Lessons Learned & Best Practices 31.01.2025

In this episode of Heart to Heart with HealthCap, Angie Szumlinski chats with Gwynn Ryder, Vice President of Operations for Aspire Health in Ohio, about the challenges and lessons learned from navigating CMS Schizophrenia Minimum Data Set Audits. They discuss the intricate process of compliance, the impact on star ratings, and how one missed detail can ripple into significant consequences for seni...

Ep. 31 - Fall 2023 Vaccine Recommendations with Dr. David Gifford 12.09.2023

In this engaging podcast episode, Angie Szumlinski, Director of Risk Management at HealthCap and a seasoned expert in the field, engages in a captivating conversation with Dr. David Gifford, Chief Medical Officer at AHCA/NCAL. Together, they delve into the realm of respiratory viruses, shedding light on the latest insights and recommendations concerning their vaccines. From the ever-present RSV to...

Ep 30 Bivalent Vaccine Hesitancy 08.02.2023

In this episode Angie Szumlinski, HealthCap Director of Risk Managment and Cathy Hamblen, HealthCap Risk Manager talk with Chad Worz, PharmD, BCGP, FASCP, Chief Executive at the American Society of Consultant Pharmacists about vaccine hesitancy and strategies for improving bivalent COVID-19 vaccine rates in senior living.

Ep 29: Residents with Restricted Diets - Enjoying the Holidays 20.12.2022

During the holidays, many residents and families of residents on a restricted diet would like permission to deviate from the diet to enjoy traditional "holiday" foods. Will a dietary waiver protect you if a negative outcome occurs as a result of such a deviation? Angie Szumlinski, HealthCap Director of Risk Managment, talks with Mary McMurry, Litigation Manager at Hamilin & Burton Liability Managm...

Ep 28: Ready or Not! Phase 3 is Coming October 24th 21.10.2022

CMS will begin surveying against Phase 3 of Requirements of Participation for Nursing Homes on October 24, 2022. With around 180 pages of guidance, revisions, and updates affecting 52 F-tags, many providers are feeling anxious about the new guidance. Angie Szumlinski, Director of Risk Management for HealthCap talks with Crystal Bowens, the Associate VP of Regulatory Services for AHCA/NCAL about th...

Ep 27: Arbitration Agreements - Why and How 09.08.2022

Christina Nechiporchik, Associate General Counsel for HealthCap talks with John Hessburg, Senior Partner at the law firm of Kitch where he leads the Post Acute Practice group. Also included in the conversation is Drew Flichak, Chief Administrative Officer and Corporate Compliance Office at Vivage Senior Living. Listen as they talk about why we should be talking about arbitration agreements after C...

Ep 26: Instilling a Culture of Compassion in Your Organization with Glenn Van Ekeren 22.07.2022

Angie Szumlinski, Director of Risk Management talks with Vetter Health Services President, Glenn Van Ekeren about their belief that it's not about putting years in the life, but putting life in the years. Quality care is determined by a mindset to do what's right, and that comes from compassion. Listen to learn about instilling a culture of compassion in your organization.

Ep 25: Staffing Challenges: Recruitment & Retention Strategies with Allyson Bakewell, Ciena 06.07.2022

In this episode, we'll talk about the staffing challenges facing the senior living industry. Angie Szumlinski talks with Allyson Bakewell, Director of Talent Acquisition for Ciena Healthcare about what they're doing to attract and retain talent.

Ep 24 Vaccine Mandates, Boosters, and Hesitancy 24.09.2021

In this episode Angie Szumlinski, Director of Risk Management at HealthCap talks with Dr. Matthew Beacom, M.D. from the University of Nebraska and Heath Boddy, President and CEO at the Nebraska Health Care Association. Listen as they discuss the latest in vaccine mandates, boosters, and vaccine hesitancy in the senior living industry.

Ep. 23 - COVID Long-Haulers 29.06.2021

While many people who get COVID-19 recover within a few weeks, some will suffer from long-haul symptoms for many months. This syndrome has impacted millions more Americans long after their initial diagnosis. Angie Szumlinski, Director of Risk Management at HealthCap talks with Nicole Tweedie, a "long-hauler" about what it's been like living with post-COVID symptoms. Joining them Jana Hirschtick, a...

Ep 22 Claims Trends & Analysis 10.06.2021

Beginning in 2016 the senior living industry began to see an increase in the frequency and severity of claims. When COVID began in 2020, it changed everything, making the trends more unpredictable. Will plaintiff attorneys turn a global pandemic into individual tort claims and what will be the outcome? We may not know for a long time.

Ep 21 Scott Voss: A Partner from the Beginning 18.05.2021

Cara Drenth, Director of Underwriting at HealthCap talks with Scott Voss, President of Voss Insurance Services and original HealthCap agent. Listen as they talk about what COVID has been like for agencies and owners, how we've handled crises in the past, and what the future may hold for senior living facilities.

Ep 20 Intimacy Between Residents 04.05.2021

Humans are sexual beings from the time they are born until they die. How do you handle situations when residents become intimate?

Ep 19 Mark Parkinson April 2021 20.04.2021

HealthCap CEO Peter Feeney and AHCA President & CEO Mark Parkinson talk about the future of COVID, vaccines and variants, and what the senior living community might expect regarding census in the future.

Ep 18 David Mathog: An Agent's Perspective on COVID-19 06.04.2021

Peter Feeney, CEO of HealthCap and David Mathog, Senior Vice President National Healthcare Practice Leader at USI Insurance Services talk about the effects COVID-19 has had on clients from an agent's perspective.

Ep 17 Talking Monoclonal Antibodies with Chad Worz, PharmD and Chief Executive of ASCP 01.03.2021

In this podcast we discuss treating residents who have contracted COVID with monoclonal antibodies such as bamlanivimab and remdesivir. Where do these antibodies come from? Who can be treated with them? What if the resident has already been vaccinated? We have the answers to these questions and more!

Ep 16 "Project Hug" Vetter's COVID Vaccination Clinic 30.12.2020

Vetter Health Services began vaccination of their residents and staff on December 28. Listen as Peter and Angie speak with Shari Terry, Vetter's COO about their process and what worked well for them.

Ep. 15 Mark Parkinson, AHCA NCAL 02.12.2020

Listen in as HealthCap CEO Peter Feeney talks with AHCA President and CEO Mark Parkinson about the challenges the senior living industry faced in 2020, and a look ahead at what 2021 brings us in regards to vaccines, federal funding, census, and liability protection.

Ep 14 A Conversation with Vivage Senior Living 14.08.2020

Join HealthCap Director of Risk Management Angie Szumlinski as she talks with Cynthia Coenen, Chief Clinical Officer for Vivage Senior Living in Colorado. Angie and Cynthia talk about best practices, documentation, and lessons learned during this pandemic.

Ep 13 - COVID Successes of Cedar Crest Nursing & Rehabilitation Center 03.06.2020

HealthCap Risk Manager Cathy Hamblen interviews Tracie Murray, Administrator, and Bethany Murray, Assistant Administrator of Cedar Crest Nursing and Rehabilitation Center of Sunnyvale, California. They walk us through the implementation and execution of their successful COVID plan that brought them through the outbreak to being declared COVID-free today.

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