Grow Your Clinic

It’s been a crazy few months, but we’re back on the airwaves! And we just want to ask you guys — what do you think about our previous episodes? What were your favorite topics, segments, and who were your favorite guests? Let us know. And if you have any suggestions, you can send Jack a message at jack@clinicmastery.com with the subject line “PODCAST”. We’re looking forward to your ideas! If you fo...

As clinic owners, we currently face all kinds of stress during this pandemic — there’s the stress on the clinic side, managing our relationships (with family members and business partners), making sure our staff and clinicians are well-supported, looking after the needs of our clients, et cetera, et cetera. That’s why it’s even more important nowadays to make your health your number one priority s...

In times like this, it is our best interest as clinic owners to keep our staff and practitioners well-supported. To do that, we have to be thriving as businesses despite the economic slowdown. In this episode, Cathy Love from Nacre Consulting and Jack O’Brien share their wisdom on how they are coping with the current COVID-19 pandemic. They also talk about leadership during the pandemic, the big r...

Michelle Funder is the Founding Director of Beyond , and also the President of Osteopathy Australia. In this episode, she shares her thoughts about being a woman in a leadership position and how she’s helping educate the public about osteopathy. She also shares some practical tips on how women can lead in their field and how they can become better leaders in the workplace. Check out the full episo...

Struggling to keep yourself healthy and productive during lockdown? In this episode, rockstar dietitian Jonathan Steedman doesn’t hold back in giving his best nutrition advice for everyone who’s currently working from home. He breaks down some common misconceptions around diet and also talks about some of the best supplements, recipes, and lifestyle tips that can improve our overall health, immune...

Our guest today is Julie Condon, Clinic Director at Advanced Health and Hand Therapy and she is no stranger to overcoming a crisis. In 2019, Townsville was hit by a devastating flood that left their clinic in a bad state. On top of this, client visits began to dwindle in number as everyone was feeling the financial effects of the flooding. This crisis eventually took a hit on their clinic growth a...

Managing a clinic business isn’t easy - we all know that. We don’t only manage the financial aspect of the business, we also take care of the people aspect, the relationship aspect, and it demands a level of business maturity and continued learning as a leader. Take it from our guest this week, clinic owner, osteopath, and business mentor Shane Bennett. Despite the challenges and hard lessons he’s...

We all know that nowadays, people are stuck at home, in quarantine, looking for productive ways to spend their day. How about hosting an online event, such as a Q&A, for your followers? In this episode, Marcus Pearce, Founder of Exceptional Life Blueprint and CEO of The Wellness Couch, hops on our podcast to share his expertise on running events - whether that’s an online or public event. He a...

In one of his essays published in 1996, Bill Gates wrote the famous phrase, “Content is King.” He believed that the most important thing the Internet has given us is access to information. This rings true to this current day and age where we get almost all of our information from the Internet - whether that’s the news, the latest memes, or what our friend’s been up to lately. And in this episode,...

Numbers can be a paralyzing thing, especially when there’s too much data to analyze and look out for. But you don’t really need to track everything. Cullen Brugman from Dashboard Magic shares to us how we can get better at reading our dashboard, how we can avoid analysis paralysis, and what metrics you should really be paying attention to - everything else is a distraction. SHOW NOTES [0:02:28.1] ...

In this episode, we chat with Dr. Paul Hermann who is a speaker, lecturer, and Founder of Stay Tuned Sports Medicine. Paul shares to us some of the practical steps he takes to help him and his team become the best version of themselves, ultimately giving their best service to their clients. Paul also talks about the foundation he supports, which is the Borneo Orangutan Survival Foundation, and sha...

Today on the podcast, Jack and Ben talks about three businesses that have won over their clients. One is Ben’s experience at the Loose Caboose Cafe, how The Ritz-Carlton won the internet over with their adorable lost and found letter, and how an Indian restaurant managed to turn a negative customer experience into a positive one after a call. It’s an amazing episode. Make sure to check it out! QUO...

This week, we’ll be learning profit-first strategies, managing business expenses, and more from none other than the author of Profit First himself, Mike Michalowicz. Mike is the Founder of Profit First Professionals and the Co-Founder of Provendus Group. He also authored The Pumpkin Plan and Clockwork, which are favorites among businesspeople . Mike also has a new book coming up titled Fix This Ne...

In this episode, Sarah Bartholomeusz from You Legal gives us an A to Z guide on the different kinds of documents every practice owner must know and have. She also talks about different policies and licenses that are relevant to clinic owners, and how you can easily resolve disputes by preparing legal documents in advance. There’s definitely a lot to learn in this episode. Make sure you don’t miss...

Here at Clinic Mastery, we are always looking for new and effective ways of doing things. And so in this episode, we are going to explore a web platform called Oncord, which is an all-in-one content management system for your business. Joel Campbell, the Co-Founder and COO of Oncord, joins us in this episode to talk about their impressive web platform and also, to talk about social media marketing...

In this episode of the podcast, we hang out with Peter Birch who is the host of The Talking HealthTech Podcast . Peter gets us up to date with the latest tech innovations in the healthcare space and explains how tech can improve our systems and the experience we provide for our clients. He also gives us some advice on how we can introduce new technologies to our staff and practitioners. SHOW NOTES...

To all coffee lovers out there (and to all our listeners in general), we’ll be launching a new series called Coffee Time with Ben and Jack . It’s a completely unique show that combines Ben and Jack’s love for coffee and amazing client experience. In this podcast series, Ben and Jack will be talking about client experience and business growth all while drinking the hottest brews in town. If you wan...

Two of our Clinic Mastery Business Academy coaches, Peter Flynn and Mic Rizk, joins us in this episode to talk about EVA (Episode Visit Average) and PVA (Patient Visit Average), and what these metrics imply about the growth of our clinic and the performance of our practitioners. There’s so much more that we talk about in this episode, so make sure you check it out! SHOW NOTES  [0:02:08.9]  Rapid-f...

This past decade, coaching has become one of the tools that business owners value to help them grow their business and their personal lives. But you might be asking - is coaching right for you? Is it really worth it? And can it truly transform you and your business? In this episode, we chat with Darron Goralsky from More Than Physio to talk about how coaching has helped him in his business journey...

This week on the podcast, we’ll be chatting with Dominic Sanó, owner of Walk On Podiatry and also a member of the Clinic Mastery Business Academy, and we look into how coaching has impacted his life and how it has helped him in his business journey. Ready for growth? Listen to this episode! SHOW NOTES  [0:01:41.1]  Rapid-fire questions: reading/audible list, who inspires you, childhood aspirations...

In this episode, we’re going to be chatting with Hootan Mohseni, Founder of Cliniq Apps. Hootan talks about the value of automation, new trends in healthcare applications, and gets us up to date with the latest Cliniq Apps features that can level up your clinic’s workflow and boost productivity. SHOW NOTES  [0:01:15.8]  What Cliniq Apps is [0:02:27.9]  Rapid-fire questions: reading list, who inspi...

Jon Hollenberg is the owner of Five By Five, a website design agency dedicated to creating beautiful websites that “show people’s magic to the world.”. He talks about the recent trends in web design this 2020 and what kind of content and web elements best attracts prospect clients to make a booking decision. Ready for growth? Listen to this episode! SHOW NOTES [0:01:10.8]  Rapid-fire questions: re...

In this episode, Melanie from Experts On Air is here to give us some advice on how we can start our own podcast show and gives some insights on how podcasting can expand our business opportunities. She also talks about the importance of self-discovery and how knowing ourselves can help us connect with people better. SHOW NOTES [0:01:12.0]  Getting to know Mel [0:02:33.2]  Rapid-fire questions: rea...

This week on the podcast, our very own Jack O’Brien talks about the three things you need to put in place to set you up for success and growth this 2020. Listen to the full episode! SHOW NOTES [0:01:41.1]  ASAP as in “As Sustainably As Possible” [0:04:16.7]  First ‘R’: Renewals [0:05:39.9]  Second ‘R’: Retreats [0:06:44.3]  Third ‘R’: Rhythms MENTIONS Clinic Mastery Live Workshops Jack’s Email   I...

Communication is a very important skill as a health care provider. Great communication skills can help us build rapport with new clients and business partners. On the other hand, poor communication skills may render our prescription ineffective and we risk losing clients and partners. And so in this episode, we’re going to be learning about communication and ways on how to improve it together with...