Grow Your Clinic

This week on the podcast, Chris MacDonald, Director of Eat, Speak, Learn , shares how he got into the business of clinic ownership despite his non-clinical background, and how he co-manages the clinic with his wife. Chris also talks about how he unplugs from his clinic role after work, tips for starting a business with your partner/spouse, how the hiring process affects team morale, and how settin...

In this episode, Jack talks about the Three R’s you need to consider when creating your yearly and quarterly plans, so that you can narrow your focus, create specific action steps towards growth, and prevent burnout. Types of ‘Renewal’ Time  [02:57] What Retreats have you got planned?  [04:44] Take stock of your Rhythms  [06:07] If you want to know how your clinic measures up in the benchmarks of...

We have just concluded our Grow Your Clinic 2021 Retreat at Noosa, Queensland and if you missed it, don’t worry, because we’ll be giving you a recap on what went down at the recent GYC Retreat. The Grow Your Clinic 2021 Retreat is a 4-Day Immersion designed to help clinic owners: Identify your focus Implement at mastery level, and Create massive momentum The retreat also gives clinic owners an opp...

It’s not rare for clinic owners to fall into the trap of micromanaging their own business: after all, you want everything to work well for your clinic and clients. But the best leaders are not micromanagers, but rather good delegators and directors. It’s about creating synergy and practicing effective communication, much like the role of a conductor in an orchestra. And so in this episode, we talk...

In this episode, we’ll be giving you a rundown on what happened this month at the Clinic Mastery finance immersion. We’ll talk about key ideas around finance, specifically around improving your cash flow and cash allocation. Listen to the full episode! SHOW NOTES Cash allocation strategy  [02:40] Increasing your revenue  [03:19] Decrease your expenses  [03:41] Looking into your ‘Accounts Receivabl...

Aaaaand, we’re back! It's been a long time since we last touch base with you guys, and so here's a quick update on what's happened recently at Clinic Mastery and what we have in store for our listeners in the coming episodes. If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/gro...

Have you been mentoring your team members every month without seeing any results or progress? Or perhaps you have no idea how to lead a mentoring session? In this episode, Ben talks about how you can make the most out of mentoring sessions and help your team find purpose and clarity about their role in your clinic. These questions will also help you and your team members: Identify areas that you n...

The first quarter of the year is over! How productive have you been so far? Were you able to meet all of your goals? If you find yourself getting distracted or uninspired recently, this episode might just help you get out of that business slump. In this episode, Ben and Pete share some advice on how to achieve long-term goals, the importance of having a ‘desire statement’ in goal setting, and how...

Managing a business is hard work and the pandemic has made it even more challenging for us. Because of this, you may find yourself constantly going after the next task on the list to keep up with the current health protocols and also, with the new opportunities that are popping up.  However, this can lead to an unhealthy cycle of overworking and overthinking, and if we are not mindful of our thoug...

In this episode, Pete and Ben talk about Culture Day and how you can organize one with your team. They also talk about how to encourage your team members to attend clinic events like this and how to make team building events successful and productive. Ready to learn more? Check out the full episode!  SHOW NOTES What is a ‘Culture Day’?  [01:47] Planning your culture day  [03:23] How to encourage t...

Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world. Ready to learn more? Check out the full episode! SHOW NOTES Getting Personal [0:01:14.3]  Reading/lea...

Mark Opar, Head of Strategy at VALD Health, talks about the benefits of using technologies in diagnosing patients and how it can improve adherence rate to prescriptions. He also shares some insights on leading new team members and how to create a culture that encourages feedback. SHOW NOTES Getting Personal Reading/learning list  [01:00] Who inspires you  [01:56] What did you want to be growing up...

Luke Grainger and Darby O’Leary of Hunter Podiatry talk about business coaching and how it helped them grow to a multi-site clinic. They also share some of the growth strategies they implemented to help them achieve clinic growth, and how they maintain a positive culture in their clinic. Check out the full episode! SHOW NOTES Rapid-Fire Questions Reading/learning list  [01:07] Inspirational people...

2020 is soon coming to a close, and before this year ends, it is important to have systems and strategies in place that can help us achieve a more sustainable growth for the new year. And we know how busy this month could be for clinic owners, so to make planning easier, we’ve come up with a checklist that can help you create a strategy for sustainable growth for your own clinic. Check out the ful...

Kim Scott, author of New York Times Best-Selling Book Radical Candor , talks about compassionate leadership and how to create a safe space in our workplace for giving and receiving feedback. She also talks about the role of leaders in resolving conflicts, improving harmony and productivity in the workplace, and how clinic owners can apply the principles of Radical Candor in their own practice. SHO...

Matt Harris talks about breaking through the monotony of doing the same old business, and how systems and modern solutions can help you and your team avoid unnecessary burnout. He also talks about how to be a supportive leader and how investing in your own leadership and business skills can make your clinic more profitable in the long run. SHOW NOTES Rapid-Fire Questions [0:01:37.3]  Matt’s Readin...

When COVID-19 hit Australia, Rebecca Healey was confronted with a question she’d never thought she’d ask to herself – “Do I need to close down the clinic?”  Like all the other businesses, Rebecca’s clinic was greatly affected by the pandemic and she was afraid she might just shut down her clinic. But with the help of her team members, her business mentor, and some advice she got from her favorite...

Nicole French is the Founder and Director of a number of entities including Essendon Physio Group and Exercise for Rehabilitation and Health. In this episode, Nicole talks about the importance of networking and credibility in growing your clinic and how mentoring has helped her ‘find her genius’ and grow as a leader. She also gives some tips on how to build your network for people who struggle wit...

As business owners, we have both the opportunity to provide jobs and hire new talents and the responsibility to give our clients the best clinical experience ever. In the middle of all that is a very important factor that may greatly affect your business, and that is your recruitment process. Whatever your reason may be for hiring a new talent, it is important to have a process in place and some a...

Rushabh Savla, Founder of R&D Physio in the UK, shares his clinic journey with us. Rush started his clinic journey in a small room behind a barbershop, and today, he now owns a multi-site clinic, with four locations across the UK. Want to learn more? Check out the full episode! SHOW NOTES Rapid-Fire Questions [0:01:39.6]  Rush’s reading and learning list [0:02:04.5]  People who inspire Rush [0...

Dr. Clair Lawson, Owner of Lawson Clinical Psychology, joins us in this episode to talk about the steps she took to get more clients into her clinic and how she grew her private practice from scratch. She gives some tips on what KPIs to look out for and why coaching is a valuable investment for growing your clinic. Want to learn more? Check out the full episode! SHOW NOTES Rapid-fire Questions [0:...

In this episode, Conflict Resolution Specialist Catherine Gillespie talks about how we, as business owners, can help resolve conflicts at work and the things we need to do to ensure harmony in the workplace. She also touches on how we can improve our feedback systems so that people can be better prepared to give and receive feedback. Catherine goes through all the details that go into resolving co...

James Swanwick, Founder of Swanwick Sleep, talks about how blue light can affect our sleep patterns and answers our questions about blue light blocking glasses. James also talks about how sleep can affect our productivity and overall quality of life, and presents some solutions on how we can get better sleep. Ready to grow? Listen to the full episode! SHOW NOTES Rapid-Fire Questions [0:01:19.2]  J...

This week on the podcast we have Shawn Goldberg, Founder and Director of Mind Up. Shawn shares some of the branding tips that worked for him, and how networking has helped him find opportunities to expand his business. Shawn also talks about helping people with drug and alcohol problems and trauma survivors, how mentoring can help you and your team through your personal development goals, and give...

Antony Lo, also known as The Physio Detective, has become one of the most well-known physiotherapists here in Australia – trusted by Crossfit and elite athletes alike. Antony has over 20 years of clinical experience, but it’s not just his expert standing that sets him apart from other practitioners in his field; it’s also because of his transparency and how he finds solutions for his clients. In t...