Grow Your Clinic

Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it. This is where having a business coach comes in handy. In this episode, we talk about business coaching, how to find the right coach, and how it can help you grow yourself, your impact, a...

This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world. Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle failures, and how their digital service company, H...

Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data.  In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers.  We also talk about how tech can improve client experience and impro...

Are you thinking about hiring a VA or building a Virtual Team but you’re not sure where and how to start?  In this episode, Rachel Dool, Founder of Just In Time Virtual Assistants, talks about the things we need to know before hiring a VA, the pros and cons of local and off-shore VAs, working with a remote team, and how your clinic can benefit from hiring a VA. SHOW NOTES [01:09]  Rapid-fire quest...

One of the ways you can improve client experience is by providing modern, easy, and transparent payment and claims solutions to your clients. And today on the podcast, we are going to talk about one of the most innovative fintech companies in recent years — Medipass. In this episode, Medipass CEO Jonathan Davey talks to us about what Medipass is, its new features, and how these new features can de...

This week on the podcast, we chat with ITGenius’s CEO Scott Gellatly about cloud-based technologies that we can integrate into our clinic systems so that we can streamline our workflow and give more time towards helping more people. We also talk about Google Suite and Google Data Studio and how we can use them to improve our processes, ensuring the privacy and security of our clinic data, the bene...

What if we can create more impactful treatment plans without increasing the cost and time spent in therapy sessions, and make therapy more accessible to people? In this episode, we talk about Theratrak with Founder Laura Simmons. Laura talks about her inspiration for Theratrak and how it can help significantly improve therapy outcomes by increasing client adherence to treatment plans and tracking...

There are many advantages to having business partnerships. It does not only help you reach more potential clients and team members but also gives you an opportunity to work with other business owners to create an impact on your community. It can also affect your branding as a clinic. In this episode, we talk about the three key elements of partnerships and how you can nurture these relationships s...

How does one build a remarkable brand? How do you attract the right people to your clinic? Where do we start with publishing content? This week on the podcast, we talk about one of the seven Degrees of Clinic Mastery, which is Brand, specifically around building a brand that attracts the right team members, clients, and partners through content creation. SHOW NOTES The three P’s of publishing  [01...

In just five years, A Growing Understanding has grown into a team of 21 Speech Pathologists across four locations here in Australia. When asked how they were able to reach such incredible growth, Director Lauren Haskins highlights two pivotal factors - culture and community. This week on the podcast, Lauren talks about how clinic culture and community work together to attract quality talents and f...

The recruitment process is probably one of the most challenging aspects of growing a business. It’s also one of the most crucial first steps in ensuring that you continue to cultivate a healthy work culture. But it is time-consuming and can overwhelm clinic owners who are also in a recruiter role. So how can we simplify this process so that we can spend less time on it but still be able to hire qu...

Physio Group South-west has become a Certified Great Place To Work® since June 2021, with 95% of employees saying it is a great place to work compared to 55% of employees at a typical Australia-based company. With this experience under her belt, Jasmine Hulls, Practice Principal at Physio Group South-west, shares her insights on workplace culture, communication, and ultimately, what makes a workpl...

Promoting your business online through social media or through a website is one of the best ways to create brand awareness and attract ideal clients. To do this effectively, you’ll need a good strategy and coherent messaging to set your business apart from the competition. In this episode, Jason Chifan from Spark Labs talks about the latest digital marketing trends among top-performing clinics and...

One of the things that we believe in is that great leaders create leaders. If you want to expand your team and your business, the best thing to do is to provide your team with the best environment for growth as well, and you can do that through mentoring. In this episode, we’re going to dive into the different aspects of mentoring, its role on clinic growth and personal development, and what it lo...

This week on the podcast, we’re going to talk about one of the 7 Degrees of Mastery, and that is ‘Team’, specifically around ✨nurturing✨ your team. We’re going to look into three key factors that will help you nurture team members and what are the ways that we can create a sustainable reward system for ourselves, our business, team members, and clients. SHOW NOTES Factors that are involved in nu...

Today’s recruitment process takes a lot more than just posting an ad and waiting for the right people to come to our clinic. If we want to create a winning team, we must clearly define who our ideal team members are and create a solid process that will attract, accommodate, and nurture these future team members. In this episode, we share with you some of the most important aspects of a recruitment...

With a growing online learning platform and more than 72,000 followers on Instagram, Mick Hughes has successfully positioned himself both as an educator and as a leading authority in physio. In this episode, Mick Hughes, Co-Founder and Director at Learn.physio, shares how he grew his social media presence and online education platform and also talks about how he deals with criticism online. SHOW N...

In this episode, Marcio Ferreira talks about his humble beginnings, working at a cafe for the first six months after migrating back to Australia, to now being the Founder and Director at Movement 101, leading a team of 28 healthcare professionals across four locations. Tune in to know more about his clinic owner story and the strategies and systems they implemented to achieve clinic growth. SHOW N...

Moving your practice online can be a challenge especially if you’re not particularly friendly with internet technologies. But with the right guidance and strategy, anyone can grow their online business successfully. In this episode, Dr. Jin Ong, Owner of MetaMed and host of The Art of Listening To Your Body Podcast, talks about her experience in having an online practice, how she got started, and...

Building a great clinic culture starts by hiring the right people into your team. To do this, you’ll need to set up the right systems and assets that can attract the right kind of talent to your clinic. Now the question is, what assets and processes do we need to put in place to make sure we hire the right people? In this episode, we’ll be talking about our upcoming Recruitment Immersion, the topi...

In our last episode, we talked about the book that we will be launching at the end of the year. Authored by our very own Ben Lynch, it has all the insights, lessons, and principles that we practice to help clinic owners grow their business and their team sustainably. And this week, we talk about our first-hand experience in writing a book and share some of the insights we’ve picked up during the p...

For almost four years, we have been working on helping clinic owners achieve their clinic’s fullest potential in serving clients and creating an impact on their community. We have shared with you some of the most amazing stories on how clinics have grown from a small room/office to becoming multi-site clinics; some stories of how clinic owners have overcome and adapted through COVID, and how clini...

As business owners, we go through different kinds of stresses and challenges. Some of them we have fully planned and prepared for, but some totally catch us off guard, like this COVID pandemic. With our role being at the center of high stress and high-pressure situations, it is important to have built our resilience so that we can get back on track after every setback and resume healthy relationsh...

Hiring season is here again! With this opportunity on the horizon, we want to make sure that we have systems and assets in place for hiring the right people for our clinic. After all, having a great clinic culture all starts with recruiting the right people to your team. Now the question is, what kinds of assets and processes do we need to put in place to make sure we hire the right people? In thi...

In today’s workplace, building a great culture has become an indispensable part of running a business. This is because culture has been shown to greatly affect teamwork between team members, quality of service, and a team member’s personal growth. And building a great workplace culture all starts with hiring the right people with the right recruitment process. In this episode, we’ll be giving you...