Grow Your Clinic

In this episode, Jack and Ben share an excerpt from the newly released Clinic Mastery book about the struggles of being a clinic owner and how you can get past the struggles so that you can grow yourself and your team. Get a copy of the Clinic Mastery book here ! SHOW NOTES [02:19]  Excerpt from the book [06:14]  Having a healthy amount of skepticism [11:28]  Lessons in mentoring team members [12:...

This week, we continue with our C.R.E.A.T.E. Cash Flow Model series, and in this episode, we talk about the ‘E’ and ‘A’ of the cash flow model which is ‘Expense Efficiency’ and ‘Accounts’. For more information about our finance framework or if you need help with your cash flow strategy, reach out to us via our website or email Jack at jack@clinicmastery.com . We’ll be happy to help! SHOW NOTES [02...

In this episode, we dive in once again into the C.R.E.A.T.E. Cash Flow Model and talk about how you can maximize your clinic’s cashflow by creating a cash allocation strategy. For more information about our finance framework, contact us via our website or email Jack at jack@clinicmastery.com. SHOW NOTES [01:31]  Cash Allocation Strategy [03:02]  Driving more revenue and helping more people If you...

Money can be a touchy subject, especially for healthcare professionals who often value purpose over money. However, it is a great tool if you want to be able to help more people and create more impact. In this episode, we talk about the three levers for increasing your revenue so that you can grow your team, your clinic, and create a greater impact in your community. If you found this episode valu...

One of the biggest things that drive clinic owners and healthcare professionals to do what they do is having a sense of purpose in their job and knowing that they’ve impacted people’s lives at the end of the day. And one of the ways that you can expand your impact is by managing your cash flow so that with the increased revenue, you can expand your team, help your team members grow, and provide a...

How you manage your clinic's cash flow is very important. Not only does it help you increase your business revenue, it can also greatly affect your personal wealth and the impact that your business creates in your community. In this episode, we talk about the CREATE Cash Flow Model for clinic owners and how it can help you be more in control of your finances and improve your cash position. If...

As business owners, we work tirelessly to achieve growth and serve our clients excellently, oftentimes at the expense of our own health and leisure time. But is this the best way for us to achieve clinic growth? In this episode, Jack and Ben talk about a more sustainable way for clinics to grow and how rest and downtime can benefit your clinic more than you think. They also share some tips on how...

We have a special treat for all our listeners this week! If you want to know how to better handle tough conversations and how much your ROI can be when you invest in your team, we recommend you to check out the resources mentioned in this episode. MENTIONED RESOURCES Tough Conversations Checklist Employee Turnover Calculator Jack’s email If you found this episode valuable, don’t forget to give us...

In this episode, we chat with Dr. Wayne Mahmoud, Osteopath and Acupuncturist, about his book Two Hands: The Gamechanger Guide for Manual Therapists. He also shares some of the biggest lessons he’s learned about business and manual therapy, and how clinicians can grow beyond their current role. SHOW NOTES [03:18]  Rapid-fire questions: reading list, childhood aspirations, etc. [09:14]  Dr. Wayne’s...

In this episode, we talk about the different ways clinics and other businesses are innovating and creating remarkable client experiences through tech and how clinics are making their payment systems more seamless. We also take a closer look at businesses such as Physio Fit and Patagonia and glean some wisdom on how they are able to differentiate themselves and find creative ways to improve their c...

In this episode, we listen in to Jack and Ben’s conversation about their recent insights on discipline, personal development, getting into deep work, and the benefits of solo retreats. SHOW NOTES [00:27]  Jack’s solo retreat and what it taught him about discipline, silence, and spirituality [08:53]  How to get into deep work (Jack’s version) [15:09]  Ben’s recent insights on creating flow [17:24] ...

Growing your clinic can be mentally and emotionally taxing, especially if you're a new clinic owner who has no idea how to run a business. But with the right guidance, you'll be well on your way to running a thriving clinic and growing your team. In this episode, Brogan Pearsall, Owner of Undefeeted Podiatry, talks about the challenges she went through as a new mom with a newly opened cl...

Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it. This is where having a business coach comes in handy. In this episode, we talk about business coaching, how to find the right coach, and how it can help you grow yourself, your impact, a...

This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world. Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle failures, and how their digital service company, H...

Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data.  In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers.  We also talk about how tech can improve client experience and impro...

Are you thinking about hiring a VA or building a Virtual Team but you’re not sure where and how to start?  In this episode, Rachel Dool, Founder of Just In Time Virtual Assistants, talks about the things we need to know before hiring a VA, the pros and cons of local and off-shore VAs, working with a remote team, and how your clinic can benefit from hiring a VA. SHOW NOTES [01:09]  Rapid-fire quest...

One of the ways you can improve client experience is by providing modern, easy, and transparent payment and claims solutions to your clients. And today on the podcast, we are going to talk about one of the most innovative fintech companies in recent years — Medipass. In this episode, Medipass CEO Jonathan Davey talks to us about what Medipass is, its new features, and how these new features can de...

This week on the podcast, we chat with ITGenius’s CEO Scott Gellatly about cloud-based technologies that we can integrate into our clinic systems so that we can streamline our workflow and give more time towards helping more people. We also talk about Google Suite and Google Data Studio and how we can use them to improve our processes, ensuring the privacy and security of our clinic data, the bene...

What if we can create more impactful treatment plans without increasing the cost and time spent in therapy sessions, and make therapy more accessible to people? In this episode, we talk about Theratrak with Founder Laura Simmons. Laura talks about her inspiration for Theratrak and how it can help significantly improve therapy outcomes by increasing client adherence to treatment plans and tracking...

There are many advantages to having business partnerships. It does not only help you reach more potential clients and team members but also gives you an opportunity to work with other business owners to create an impact on your community. It can also affect your branding as a clinic. In this episode, we talk about the three key elements of partnerships and how you can nurture these relationships s...

How does one build a remarkable brand? How do you attract the right people to your clinic? Where do we start with publishing content? This week on the podcast, we talk about one of the seven Degrees of Clinic Mastery, which is Brand, specifically around building a brand that attracts the right team members, clients, and partners through content creation. SHOW NOTES The three P’s of publishing  [01...

In just five years, A Growing Understanding has grown into a team of 21 Speech Pathologists across four locations here in Australia. When asked how they were able to reach such incredible growth, Director Lauren Haskins highlights two pivotal factors - culture and community. This week on the podcast, Lauren talks about how clinic culture and community work together to attract quality talents and f...

The recruitment process is probably one of the most challenging aspects of growing a business. It’s also one of the most crucial first steps in ensuring that you continue to cultivate a healthy work culture. But it is time-consuming and can overwhelm clinic owners who are also in a recruiter role. So how can we simplify this process so that we can spend less time on it but still be able to hire qu...

Physio Group South-west has become a Certified Great Place To Work® since June 2021, with 95% of employees saying it is a great place to work compared to 55% of employees at a typical Australia-based company. With this experience under her belt, Jasmine Hulls, Practice Principal at Physio Group South-west, shares her insights on workplace culture, communication, and ultimately, what makes a workpl...

Promoting your business online through social media or through a website is one of the best ways to create brand awareness and attract ideal clients. To do this effectively, you’ll need a good strategy and coherent messaging to set your business apart from the competition. In this episode, Jason Chifan from Spark Labs talks about the latest digital marketing trends among top-performing clinics and...