Grow Your Clinic

What happens when your clinic sale falls over 48 hours before settlement - because your own team decides they're not on board? In this episode of Grow Your Clinic, Jack takes us inside his real experience selling his physio clinic - from fielding four very different buyers with four very different valuations, to the moment his team torpedoed the first deal right before the finish line. Ben an...

Imagine leaving your next team retreat with a crew that's more connected, more motivated, and pulling in the same direction - that's exactly what we're unpacking today. We're joined by Bec Clare, director at PhysioWest, who shares how she plans retreats around a single focus word that shapes every activity and conversation. We unpack how to balance fun and productivity so your...

Are your mentoring sessions actually developing your team - or are they just another meeting nobody looks forward to? In this episode of the Grow Your Clinic podcast, we break down how to transform the way you support and develop your practitioners, starting with one simple but powerful shift: ditching the word "supervision" for "mentoring." We unpack why this change in languag...

Do you actually have a budget for your clinic - and if not, do you even know where to start? In this episode of the Grow Your Clinic podcast, we break down why a budget is one of the most powerful tools a clinic owner can have, and how to build one that actually drives profitability. We unpack the real purpose of a budget - not just tracking what you spend, but creating a clear roadmap for what yo...

What does freedom actually mean for you as a clinic owner - and what is it costing you to get it? In this episode of the Grow Your Clinic podcast, we challenge the most common misconception in business ownership: that freedom means more time off. We unpack why having Fridays free doesn't mean your mind is free, and why true freedom is less about escaping your clinic and more about designing i...

Are you paying your practitioners fairly - or just paying them? In this episode of the Grow Your Clinic podcast, we sit down with Sara Siami, founder of The People Plugin, to tackle one of the most avoided conversations in clinic ownership: practitioner pay. We break down how to build a clear pay philosophy that aligns with your clinic's goals, structure a remuneration framework that rewards...

Struggling to consistently attract new clients to your clinic, even though you know the demand is there? In this episode of the Grow Your Clinic podcast, we break down the exact strategies clinics can use to double new clients in the next 90 days. We unpack how to optimise the foundations first - from improving phone call handling and training your reception team to creating a frictionless website...

Feeling like you’re constantly putting out fires in your clinic, with no time to actually work on growth? In this episode of the Grow Your Clinic podcast, we unpack practical strategies to help clinic owners regain control of their time, reduce overwhelm, and focus on the high-impact activities that actually move the needle. We dive into how to audit your calendar and daily tasks, identify low-val...

Is your admin team helping your clinic grow - or quietly holding it back? In this episode of the Grow Your Clinic podcast, Ben Lynch, Bec Clare and Jack O’Brien unpack how to assess the true effectiveness of your admin team and turn reception into a key driver of profitability, retention and client experience. We dive into the idea of creating a concierge-style front desk experience, where excepti...

Do you really need an admin team to run a profitable, high-performing clinic? Mic Rizk, founder of iMove Physiotherapy, joins us in this episode of the Grow Your Clinic podcast to share how he’s successfully operated his clinic for more than 13 years without an in-house admin team. We unpack how clinics can run with zero or minimal admin while improving profitability, team engagement and the clien...

Still getting hit with surprise tax bills, or wondering if your accountant is actually helping your clinic grow? In this episode of the Grow Your Clinic podcast, we unpack what a proactive accountant relationship should really look like - and why it can make or break your clinic’s financial future. We discuss the importance of regular financial check-ins, proactive tax planning, understanding your...

Feeling uncertain about what the upcoming NDIS changes mean for your clinic’s future? In this episode of the Grow Your Clinic podcast, we explore what it really takes to build a financially sustainable NDIS clinic in a shifting funding landscape. We unpack why understanding your true costs per practitioner is essential, and how overlooking overheads and break-even points can quietly undermine prof...

What if your Instagram could become your most powerful recruitment tool? In this episode of the Grow Your Clinic podcast, we unpack a smarter, proactive approach to hiring that goes beyond traditional job ads. We dive into the power of a simple weekly recruitment time block and how adopting an “always hiring” mindset helps you attract the right practitioners before you even need them. From creatin...

Struggling to make paid ads actually work for your clinic? In this episode we’re joined by Peter Flynn, who expands on his CM Summit talk on ‘Paid Marketing Without Wasting Money’ . Peter unpacks the foundational elements that must be in place before you spend a dollar on ads, including crafting a strong offer, building a high-converting website, and tightening your follow-up systems. We explore t...

From Magikarp to Gyarados: Let's talk about evolving your clinic's content strategy. In this episode we’re joined by Michael Rizk  (@that.physioguy), who expands on his CM Summit talk on Social Media Marketing, using his now-iconic Pokémon slides. Mick shares how simple 7 - 10 second videos, B-roll footage and strong captions can build trust, attract patients, and even create a powerful...

Avoiding tough conversations to keep the peace in your clinic? We’re joined by Andrew Daubney, who expands on his CM Summit talk, “Building Your Leadership Team,” to unpack why great leaders choose clarity and avoid a comfort culture. We dive into the shift from seeing leadership as a reward to embracing it as a responsibility - one that demands accountability, honest conversations, and upholding...

Scaling too fast and feeling the cracks start to show? In this episode of the Grow Your Clinic podcast, we’re joined by Marcio, CEO of Move Beyond, who unpacks lessons from his CM Summit talk, “What clinics get wrong when they grow too fast,” and his experience scaling from 8 to 18 clinics in just 9 months! We dive into why rapid growth without a clear vision and exit strategy leads to poor decisi...

Confused about what your patient visit numbers really mean - and how they impact care quality? In this episode of the Grow Your Clinic podcast, we dive deep into Patient Visit Average (PVA) and why it’s far more than a statistic. We break down how tracking the average number of patient visits can reveal treatment effectiveness, guide clinical pathways, and improve patient engagement, without ever...

Feeling uncertain about your clinic’s finances and how to plan for growth in 2026? In this episode of the Grow Your Clinic podcast, we dive into how clinic owners can establish clear financial goals and take control of profitability - even in unpredictable times. We break down how to define success with concrete profit targets, create a “life by design” roadmap, and use the Rolling Break-Even spre...

What would you do if your clinic was suddenly in a negative news story?  Hannah Dunn shares how she navigated this high-pressure moment at her OT clinic using her four-part “What Now Framework,” presented at the 2026 Grow Your Clinic Summit. She walks through managing emotions, understanding the reality, controlling the narrative, and building a path forward.  Hear how she collaborated with her te...

GYC 2027 Summit Tickets On Sale Now! The 2026 Grow Your Clinic Summit was an incredible two days with 300+ clinic owners and team members in the room. Join us as we debrief and dive into the power of community and shared experiences from the Summit. Hear how clinic owners found support, inspiration, and practical strategies for overcoming challenges - from team dynamics to financial hurdles. We un...

Are the smallest moments in your clinic costing you the biggest opportunities? In this episode of the Grow Your Clinic podcast, we unpack the power of “1% improvements” - the small, intentional changes that compound into major results over time. From refining phone scripts and improving email communication to mastering the first 20 seconds of a client interaction, we explore how tiny shifts in eve...

Spending thousands on CPD but not seeing real change in your clinic?  In this episode of the Grow Your Clinic podcast, we unpack how to turn continuing professional development into a strategic growth tool - not just a budget line or box-ticking exercise. We explore how clinic owners can help therapists set clear professional goals, link CPD to those goals, and introduce a simple approval process...

Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow? In this episode of the Grow Your Clinic podcast, we’re joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team...

What if your next leadership hire isn’t a hire at all - but an owner? In this episode of the Grow Your Clinic podcast, Hannah pulls back the curtain on her journey of inviting a team member to become a shareholder in her OT clinic at D.O.T.S - and everything that came with it. From valuing the business and deciding what percentage to sell, to structuring airtight agreements and navigating the emot...