Grow Your Clinic

What if your clinic doesn’t have a culture problem - but a standards problem? Culture isn’t what you preach. It’s what you permit.  In this episode of the Grow Your Clinic podcast, we sit down with Sara Siami - founder of The People Plugin - to unpack what culture really means inside a clinic. Sara challenges the idea that culture is about perks or personality, and reframes it as the standards of...

If someone offered to buy your clinic tomorrow, would you know what it’s worth? In this episode of the Grow Your Clinic podcast, we sit down with Andy Wang from Clarico - accountant and clinic valuation specialist - to demystify the entire valuation process. We walk through what really happens during a valuation, how adjusted profit is calculated, why clean financials matter, and what valuers look...

Struggling with team tension, missed standards, or feeling like accountability always falls on your shoulders?  In this episode of the Grow Your Clinic podcast, we unpack why trust is the true foundation of high-performing teams, drawing on Patrick Lencioni’s pyramid from The Five Dysfunctions of a Team . We explore how vulnerability fuels connection, why healthy conflict is essential for commitme...

Are you obsessing over utilisation numbers but still wondering why your clinic isn’t as profitable as it should be? In this episode of the Grow Your Clinic podcast, we unpack the truth about utilisation and why time-based metrics alone can give clinic owners a false sense of security. We break down the difference between being busy and being profitable, explore financial utilisation, revenue per c...

Thinking about working with your spouse in the clinic… but worried it could blur boundaries or disrupt the team? Tune in for Hannah Dunn’s real-world experience of bringing her husband into her OT clinic D.O.T.S. We're diving into how to set clear boundaries with your spouse, define roles with airtight position descriptions, separate work from home life, and establish communication rules that...

Running your clinic with your partner - but feeling out of sync, stuck talking about work nonstop, or quietly building resentment?  In this episode of the Grow Your Clinic podcast, we unpack what actually makes working with your spouse work. We dive into the power of regular check-ins, clear roles, and intentional boundaries that protect both the business and the relationship. You’ll hear real les...

Hiring new graduates but finding they lack confidence or struggle with accountability? In this episode of the Grow Your Clinic podcast, we break down how to set clear, elevated expectations for new graduates from day one - without burning them out. We unpack what “success” should look like early in onboarding, how to raise the bar while still providing structured support, and why avoiding hard exp...

Struggling to find momentum after the holiday break - and wondering where to focus first in your clinic? In this episode of the GYC podcast, we break down how to create real momentum in the early new year by mastering your time, money, and priorities. We unpack practical strategies for cleaning up your calendar, structuring admin time, and creating financial clarity with simple budgeting and bank...

Thinking about moving or expanding your clinic - but unsure if the location, timing, or cost will really pay off?  In this episode of the Grow Your Clinic podcast, Ben sits down with Bec Claire to break down what actually goes into a successful clinic relocation and new location launch. Drawing from Bec’s recent move from a home-based clinic to a high-traffic shopping centre, they unpack why locat...

Struggling to turn new hires into fully engaged team members? In this episode of the Grow Your Clinic podcast, Ben and Jack O’Brien unpack why onboarding in clinics is less about processes and more about personal connection. They explore how intentional first impressions, the right questions, and a coaching-led approach can shape team culture, trust, and long-term retention. You’ll learn practical...

Trying to grow your clinic but feeling stretched, stuck, or unsure where to focus next? In our first episode back for 2026, we break down the three areas that drive real clinic growth: your team, your cash flow, and how you fill your books. We unpack why growing your team should be your number one priority, how mentoring and co-consulting directly improve retention, confidence, and revenue, and wh...

What actually worked in your clinic this year - and what didn’t move the needle at all? In our final episode of the Grow Your Clinic podcast for 2025, Ben, Hannah and Jack O’Brien sit down for a candid year-in-review inside the Clinic Mastery team. They unpack the changes that delivered unexpected wins, the ideas that sounded good but fell flat, and the biggest lessons that shaped how they lead an...

Starting a new graduate and hoping they’ll “figure it out” as they go? In this episode of the Grow Your Clinic podcast, we break down how to onboard new grads in a way that builds confidence fast and sets them up for long-term success. We unpack why early familiarity matters, how purposeful shadowing and getting reps in early accelerates competence, and how clear expectations and clinic culture re...

Constantly busy, but not always moving your clinic forward? In this episode, we unpack how proactive planning for the new year helps clinic owners cut through distractions, avoid shiny object syndrome, and focus on the projects that actually move the needle. We break down how to choose the right priorities, set clear goals, and use simple planning frameworks like the 120-day plan to avoid scope cr...

Hiring in a hurry and hoping for the best - only to pay for it later? In this episode of the Grow Your Clinic podcast, we break down why panic hiring is one of the biggest risks to clinic growth, and how a clear, multi-stage recruitment process helps you consistently hire the right people. We unpack a practical seven-step framework that goes beyond CVs to assess skills, values and culture fit, whi...

Wondering what your marketing agency is actually doing, and whether it’s truly bringing new clients through the door? In this episode of the Grow Your Clinic podcast, we unpack the must-know foundations clinic owners need before handing over a single marketing dollar. We break down the core definitions that shape every campaign - what a real conversion is, how to calculate your Client Acquisition...

Struggling to attract great team members and tired of scrambling every time a role opens up? In this episode of the Grow Your Clinic podcast, Ben and Bec unpack why adopting an “always be recruiting” mindset is one of the most powerful shifts a clinic owner can make. We explore how dedicating just a few hours each week to proactive recruitment builds a warm, ready-to-go pool of quality candidates...

Feeling unsure how to fairly evaluate your team and set clear expectations as the year wraps up? In this episode we break down how to run a powerful, data-driven year-end review that gives you clarity, removes bias, and sets your practitioners up for real growth. Ben and Hannah unpack the key metrics every clinic owner should track - revenue, appointments, retention, cancellations, and leadership...

Want to take maternity leave confidently, knowing your clinic will thrive while you’re away? In this episode of the Grow Your Clinic podcast, Ben, Hannah and Bec share their experiences of stepping back from their clinics after having a baby. We unpack why taking at least three months of minimal contact can help new parents adjust, bond with their newborn, and establish a routine - without feeling...

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ Join Ben and Jack as they give you a true behind-the-scenes taster of what it’s like to work with them! In this episode, they unpack why data - not feelings - should drive your clinic’s decisions, performance and growth. They also walk you through Allie , the platform they use to centralise metrics and tra...

Ever wondered why some clinic owners completely transform after coaching - while others just get busier? In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete dive into the real ROI of coaching, and why it goes far beyond revenue, systems or ticking off tasks. You’ll hear how the most meaningful gains come from personal transformation—better decision-making, clearer leadershi...

Feeling overwhelmed heading into the new year, and unsure how to set your clinic up for a strong start? In episode 329 of the Grow Your Clinic podcast, Ben, Dan and Bec discuss key strategies to kickstart the new year with momentum. We unpack how to plan around effective trading days, set up multiple bank accounts to stabilise cash flow, refresh key processes like client onboarding, and use time-b...

In this festive episode, Ben, Jack and Hannah discuss the joys and challenges of celebrating Christmas within a team environment. They explore the importance of planning Christmas parties, creating memorable experiences, and acknowledging team contributions throughout the year. The conversation also touches on the significance of gifts and acknowledgments for referral partners, emphasising the nee...

Get your free copy of our End of Year Checklist now! Head to https://www.clinicmastery.com/free-resources   Feeling the year-end chaos creeping in? In this episode of the Grow Your Clinic podcast, Ben, Jack and Hannah share how to take control of the holiday rush with a proactive end-of-year checklist. They break down practical steps to keep your clinic running smoothly — from locking in client bo...

Feeling like your clinic’s expenses keep growing but profits aren’t? In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete break down how to take control of your clinic costs without cutting corners. You’ll learn how to separate true expenses from smart investments , identify hidden money leaks (like subscriptions, meetings, and admin hours), and reallocate funds toward what...