Grow Your Clinic

Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainabl...

Do your practitioners really understand their performance targets — and why they matter? In episode 324 of the Grow Your Clinic Podcast , Ben, Hannah and Jack unpack how to set clear, relevant performance targets that drive both practitioner growth and clinic sustainability. You’ll learn how to start the KPI conversation early — even at the hiring stage — and how to link targets to your team’s per...

Tired of admin meetings that drain your energy instead of driving progress? In this episode of the Grow Your Clinic Podcast , Jack and Bec share how to transform your clinic’s admin meetings from time-wasting catch-ups into energising sessions that spark collaboration, accountability, and real results. You’ll learn how to shift from information-dumping to decision-making, set clear agendas that ke...

Struggling to get your clinic systems to actually stick? In episode 322 of the Grow Your Clinic podcast, Jack, Dan & Bec dive into why so many systems fail - not because they’re bad, but because they’re abandoned too soon. From battling “shiny ball syndrome” to building a culture of consistency, this episode shows you how to stop reinventing the wheel and start locking in systems that last. Yo...

Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back? In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You’ll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for...

Are your receptionists set up to deliver an outstanding client experience - or do they need better training? In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can sh...

Confused about whether to put your clinic’s marketing dollars into Google Ads or Facebook Ads? In episode 319 of the Grow Your Clinic podcast, Ben, Jack and Peter unpack the key differences between these two platforms - Google Ads capturing people actively searching for your services, and Facebook Ads grabbing attention while people scroll. You’ll learn how to decide where to spend your budget, wh...

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back? In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You’ll hear why vague titles attract the wrong c...

Hired a new practitioner? Find out why you shouldn't wait until day one to make them feel part of the team! In episode 317 of the Grow Your Clinic podcast, Ben, Hannah and Jack share practical ways to fully utilise your new practitioner in their first 100 days. From sending welcome gifts to inviting them to team events before they start, you’ll learn how to create a sense of belonging early a...

Get your free copy of our Clinic Owners Guide on 'How To Fill The Books of a New Practitioner' now! Head to https://www.clinicmastery.com/free-resources Struggling to build strong referral relationships that actually lead to new patients?   In episode 316 of the Grow Your Clinic podcast, Ben, Hannah and Jack unpack what it really takes to build trust with new referrers, and how to turn t...

Are you wasting money on the wrong ads? Getting clicks but not patients? In this episode of the Grow Your Clinic podcast, Peter Flynn breaks down why Google Ads often outperform Facebook and Instagram for clinics, and how to cut out wasted ad spend by targeting only high-quality traffic. You'll see a live walkthrough of a real Google Ad, learn how to spot if your clinic is underdelivering, an...

So - What Does the New Thriving Kids Program Mean for Your Clinic and the Families You Support? If you're feeling lost in the NDIS maze, tune in for this episode as Ben, Jack, and Hannah unpack the confusion around the new Thriving Kids Program and what it means for clinic owners, parents, and practitioners. From navigating inclusion criteria to managing team dynamics, finances, and patient e...

Is your clinic thriving — or just surviving? In episode #313 of the Grow Your Clinic podcast, we pull back the curtain on what it really means to lead a successful clinic. Join Jack and Ben as they explore why leadership isn't just a buzzword - it's the foundation of a meaningful, high-impact business. Forget rigid business blueprints. This episode dives into building a clinic that refle...

Are Your Financials Failing You? Here's How to Fix Them. In episode #312 , Hannah, Jack and Ben dive into why the way you structure your financial statements matters more than you think. Join us to discover how organising your numbers functionally can unlock powerful insights for clinic owners. We'll unpack the real meaning behind accounts receivable and why knowing your 30-, 60-, and 90...

'The Only Ship That Sinks? A Partnership.' Business partnerships can be your biggest asset - or your biggest risk. In this episode, Ben and Jack dive deep into what really makes (or breaks) a partnership. Whether you're already in one or thinking about joining forces with someone, this conversation is packed with insights you can’t afford to miss. They explore the power of clear, op...

Need to systemise your clinic? Start your free trial of Allie ! https://www.allieclinics.com/ For Episode 310 of the Grow Your Clinic podcast we're joined by Shane Davis to discuss the need for clinic owners to identify the single most important task they should be working on. The conversation highlights the significance of understanding team strengths through DISC profiling and crafting a 12...

Need to systemise your clinic? Start your free trial of Allie ! https://www.allieclinics.com/ For this episode of the Grow Your Clinic podcast, we're joined by Daniel Gibbs to discuss the importance of developing leadership within clinics . Dan, Ben and Hannah cover off on the need for training leaders in the art of coaching, highlighting that not all top practitioners make great leaders. The...

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ Want to master time management in your clinic? Join Ben, Jack and Hannah as they discuss the importance of prioritising focus over merely seeking more time, with insights on effective time management strategies, including the Pomodoro technique. Hannah shares her personal experiences managing family and bu...

Need to systemise your clinic? Start your free trial of Allie ! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as...

Need to systemise your clinic? Start your free trial of Allie ! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as f...

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In episode 305 of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the crucial topic of retaining top team members by designing effective career pathways. The conversation highlights the importance of understanding what matters to both clinic owners and their tea...

Need to systemise your clinic? Start your free 30-day trial of Allie ! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch and Hannah Dunn delve into effective recruitment strategies to attract therapists . They discuss the importance of creating engaging career pages, utilising short job ads paired with captivating videos, and maintaining communication...

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Coming to you from the Clinic Mastery 2025 Retreat, CM team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the transformative power of retreats in aligning your team with your clinic's vision. Hosted in the beautiful Palm Cove, this episode highlights the importance of vulnerability in...

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast , CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the critical role of systems in clinic operations and how they can significantly impact your clinic's success. You'll gain insights into sy...

Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the dynamics of clinical leadership and the importance of utilisation rates in assessing clinician performance. We explore why your top-performing cli...