Grow Your Clinic

Adam Johnstone from the iGenius Group joins us this week to talk about the I.T. aspect of our business and some of the ways I.T. support can help you save more time and lessen your clinical expenses. QUOTES FROM THIS EPISODE “I.T. is a combination of the software and the hardware that drives your business.” “If you always look at I.T. as a cost, you can miss some times when I.T. can actually produ...

Have you ever had an experience that you just wanted to share to your friends and family members? In this episode, Ben recalls one of the best services he has ever experienced from a coffee shop, and shares some insights on giving your clients the premium experience from the welcome room, to the moment they walk out of the door. QUOTES FROM THIS EPISODE “Your clients are the most important thing a...

In this episode, Ben shares his story on how an orthopedic surgeon’s strong criticism towards podiatrists steered him towards positive changes in his career and business. QUOTES FROM THIS EPISODE “In business, in life, in your career, you’re going to find people that disagree with the way that you do things. You’re going to find people with a different approach, in fact, a different perspective.”...

Trevor and Alison from the Jane app is going to walk us through the features of their practice management app, and gives us all the reasons for why it’s worth a try. They have charts, integrations, templates, drawing and writing features and so much more! Check it out below! QUOTES FROM THIS EPISODE “We just recently ran some stats on when people are using online booking the most, and it was 11am...

In this episode, Silvia Pfeiffer introduces a video consultation tool called Coviu which you can integrate into your clinic’s workflow so that you may help your clients anywhere and anytime. QUOTES FROM THIS EPISODE “They don’t have to install anything - they just click on the link that they got in the email, then they enter it in their browser.” “Coviu is quite simple to use and to install becaus...

Andy Wang, also known as The Wellness Accountant, joins us on the podcast for an episode on accounting and shares his wisdom on how clinic owners can have a great relationship with their accountant. QUOTES FROM THIS EPISODE “Business should be an extension of your life’s purpose.” “There should be no fear in calling your accountant, worried that you’ll get a bill. That should be discussed.” “When...

Julian Connett from Newcastle Creative Co. joins us this week for an episode on website, web design and graphic design. He’s going to teach us how to best leverage a website to drive outcomes for your clinic and for your business. Excited? Click that play button! QUOTES FROM THIS EPISODE “It might be one aspect of your service that sets you apart from the rest, and let’s try and hone in on that.”...

We have another short, punchy episode from the one and only Ben Lynch, and in this episode, we’re going to be talking about ways in which you can continuously produce content and some useful places where you can get your content ideas. QUOTES FROM THIS EPISODE “Content marketing is playing the longer game.” “Content marketing is a great way for us to sow the seed now and reap the rewards later.” “...

In this episode, Ben talks about mastering your clinic operations, the aggregation of marginal gains and the four key areas that you need to improve on in your clinic. QUOTES FROM THIS EPISODE “Mastery is all about constant and never-ending improvement.” “You’re not in business for five minutes. And if there’s a story we’ve heard time and time again, it’s of the clinic owner that’s faced with burn...

Darren Rieck from Nookal shares some of the really cool features of Nookal, a practice management software, managing a remotely-run business, and how data helps in managing practices better. QUOTES FROM THIS EPISODE “How do you set a culture when you don’t see the person everyday, right? It’s still tough so we send out gifts via movie vouchers. We make sure we do video calls so you can actually se...

In this episode, Jack lets us in on the latest lesson that was delivered in our Health Professionals in Business group about delivering non-clinical team training. QUOTES FROM THIS EPISODE “We are doing our patients a disservice if we don’t recommend the best products.” MENTIONS Grow My Clinic online course Grow My Clinic Membership Health Professionals in Business (FB Group) SHOW NOTES [0:02:46.3...

Jack walks us through the four key elements in launching anything in your clinic, be it a product, a new practitioner, or a new service. He also talks about buyer and customer intent and how to reverse engineer your marketing and communications effort to make sure you launch well. QUOTES FROM THIS EPISODE “Unless you have a strategy in place to fill that, nothing’s going to happen.” “If someone ma...

This week, we have Paul Ramondo talking to us about all things digital marketing. He shares some of the best ways to target audiences or your ideal clients on social media, particularly through Facebook, and some tips on writing an effective copy that would speak to your audience. QUOTES FROM THIS EPISODE “[Digital Marketing] is about telling and targeting a story or targeting an offer on a platfo...

Jack and Ryan talks about various products used by clinic owners and how they can enhance the client experience within a health clinic environment. QUOTES FROM THIS EPISODE “Having that technology just gives your clinic that credibility.” “Having the tech gives you different options to show the patients. Let them decide what they want whether it’s a product, whether it’s an item that you want to s...

Ryan McCathie talks about his exercise physiology journey, how he networks through LinkedIn, and how it has helped his clinic achieve their goals. QUOTES FROM THIS EPISODE “Smell (clinic’s scent) has a great emotional attachment to patients, so we make sure our smell is quite regular.” “If one person’s asking it, there’s probably a dozen others that are thinking it, that have never gotten around t...

Michael Rizk, owner and founder of iMovePhysio , is going to be giving us some tips on how to adopt to the fast-moving pace of your clinic’s growth. QUOTES FROM THIS EPISODE “We are often paralyzed by opportunity. We just say yes to everything. We’re fresh, new, we’re gung ho. And often times, we say yes to everything not fully measured or understanding the magnitude of what we’re taking on.” “My...

Stephen King from Movement Assessment Technologies (MAT) is all about providing tools for clinic owners to help them get objective, tailored assessments for their clients. Learn more about Stephen King, his MAT journey and the impact of their work extending to 21 countries in this episode of the Grow My Clinic podcast. QUOTES FROM THIS EPISODE "We're about creating experiences for client...

An effective reward system could greatly boost team morale and inspire your staff to serve your clients better. That is why in this episode, we would not only be talking about bonuses and commissions, we'll also be talking about creating a whole systematic cultural approach towards rewards. QUOTES FROM THIS EPISODE "We think that people are motivated by money. But the truth is that most...

Think you're extra? Andrew Zacharia and Peter Flynn from Physio Fit will share with us what it really means to go the extra mile for your clients. They'd go as far as buying massage chairs for their waiting rooms to hiring a barista for their clinic, just to make their clients have that amazing experience! QUOTES FROM THIS EPISODE "Just opening the door and waiting for people to com...

Joey talks about some of the amazing insights from his book, Never Lose a Customer Again , and gives us a fresh perspective on retaining customers, creating unforgettable client experiences and why it’s different from customer service, and how to differentiate yourself from a market full of low-priced and high quality services. QUOTES FROM THIS EPISODE “The title ‘administrative’ is not really the...

“Technology, when used well, can free up a lot of time.” And so in this episode of the Grow My Clinic podcast, we’re going to show you more about what you can do with Physitrack, a software that encapsulates exercise prescription, outcome measures, adherence tracking, patient education, etc.. We are also going to explore the telehealth space and answer some of the common questions about it. Marijn...

This week, we delve into the personal and professional life of Marijn Kortekaas from Physitrack. He also shares about scent marketing, his previous job at Nike, and about the Physitrack app. QUOTES FROM THIS EPISODE On why Nike shoes are expensive: “When it comes to Nike, you see the amount of money they spend on sponsorship, of athletes. It’s all about connecting the consumer to an athlete and he...

Jack talks about one of the things he does to keep his focus and his flow going, and it’s really simple - binaural beats. Curious about it? Give this episode a listen QUOTES FROM THIS EPISODE “We all know that multitasking is a MYTH.” “To be able to work on those high level tasks where you need creativity, you need focus, you need flow, alpha beats is where you need to be at.” MENTIONS Grow My Cli...

Jack and Ben talks about personal mastery, tips on how to find your flow, and how to deal with all the pressures that clinic ownership throws at you. QUOTES FROM THIS EPISODE “There’s an ebb and flow to this life of business ownership, which is a really interesting contrast to the life of a clinician.” “They’re doing a lot of things but they’re nt incredibly productive because they don’t have a cl...

Jack and Ben talks about rewarding and reinforcing your clinic’s values to your team members with an app called Bonusly. What it does is it encourages your team members to recognize one another and rewards any team member for when they’re living up to your values. QUOTES FROM THIS EPISODE “When was the last time you recognized your team in a systemized way according to your values?” “What Bonusly...