Grow Your Clinic

Justin Smith from Hunter Podiatry is our podcast guest this week, and he’s going to share to us some pearls of wisdom about building habits to create a healthy mindset that is ready for the day and ready to deal with the emotional rollercoaster of being a clinician and a business owner.  QUOTES FROM THIS EPISODE “As clinicians, there’s just so much emotional labor that goes with that, and we can’t...

We have a short story for you this week and it’s about Ben’s experience at The Loose Caboose Cafe. They did a simple gesture which made all the difference for their customers’ overall experience at their cafe. Curious about the one percenter they did to make their service extra special? Go check out the full episode! MENTIONS Grow My Clinic online course What’s one thing you could do to change the...

In this episode of the Grow My Clinic podcast, Yianni Serpanos from Coreplus talks about the opportunities and challenges in digital healthcare that face clinic owners in the Australian environment. He also gives us an introduction into what Coreplus is, their services and how telehealth can improve overall client experiences. Check out the full episode! QUOTES FROM THIS EPISODE “Digital health in...

In this episode of the Grow My Clinic podcast, Jack and Ben talks about the recent Clinic Mastery team retreat, the exercises that happened during the retreat and the lessons they’ve learned about vulnerability and trust. To learn more about the topic, give this podcast a listen! QUOTES FROM THIS EPISODE “The foundational function of a team is trust. If you don’t have vulnerability-based trust, it...

Nerida Bint from Lissome Gym joins us this week to share about how they were able to create a strong community in their gym and create amazing experiences for their clients. QUOTES FROM THIS EPISODE “If you build a good reputation and you build really good relationships with other businesses around you, I think you can succeed. And if you genuinely love what you’re doing, I think you will succeed....

To all our listeners, we just want to thank you for sharing your earbuds with us every week! We’re getting tons of feedback from reviews and ratings on iTunes and Stitcher, and now, you can also listen to us through Google Home, Alexa and Spotify! We really love sharing our insights and guests, and if you want to get in touch, maybe you have a couple of suggestions and comments about our show, you...

Simon Ashley joins us this week on the podcast to talk about what life is like as an owner of an integrated health care center, Atune, and how he manages his life as a practitioner and business owner. He also shares some amazing insights about leadership, managing a multidisciplinary team and handling conflicts within their organization. QUOTES FROM THIS EPISODE “Having that clear vision is very i...

In this episode, Ben walks us through the process of time blocking, its benefits and how to implement it to make sure you get the high value stuff done. QUOTES FROM THIS EPISODE “One hour of inspired time is greater than six hours of uninspired time.” MENTIONS Grow My Clinic online course SHOW NOTES [0:04:28.0]  Increasing your capacity [0:06:03.8]  Structuring your time and doing the high value s...

It’s story time again this week with Ben Lynch, and he shares his wonderful experience with R.M. Williams’ customer service personnel, which you may want to implement in your own clinic as well. QUOTES FROM THIS EPISODE “There is some merit to the way you talk to people in person or on the phone that is focused, genuine, present, and it’s there to help the person navigate through their challenge a...

This week on the podcast, we are going to talk about why we need systems in our clinic and how to implement them. QUOTES FROM THIS EPISODE “A good system beats a great person.” “If you can systemize and document... you can hand it over with the right accountability.” MENTIONS Grow My Clinic online course Clinic Mastery Business Academy SHOW NOTES [0:00:47.2]  Why systems #1: A good system beats a...

This week, we are going to talk about the importance of highlighting your wins with your team. MENTIONS Grow My Clinic online course SHOW NOTES [0:03:11.0]  Having a channel for celebrations/wins [0:04:26.1]  Using core values as the filter through which you celebrate wins If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your rat...

This week, Ben is going to help you get started with creating systems for your clinic. If you don't have systems set up yet, or maybe you're having a hard time setting them up, this episode will surely help you through the process. QUOTES FROM THIS EPISODE “Quality systems are needed in your business to reduce the reliance of the business on you, the owner.” MENTIONS Grow My Clinic onlin...

In this episode, Ben talks about the three key drivers to growing your business inspired by the mentor of mentors, Jay Abraham, and applies it in the healthcare context. QUOTES FROM THIS EPISODE “The more you add value to your patients, the more you receive value.” MENTIONS Grow My Clinic online course SHOW NOTES [0:01:27.3]  The three key drivers by Jay Abraham [0:02:21.5]  Applying Jay’s three k...

In this episode, Ben talks about how to improve your client experience with a simple gesture - using both of your hands. It’s a premium often employed by companies to make their clients feel extra special. MENTIONS Grow My Clinic online course SHOW NOTES [0:00:36.8]  The Singaporean’s hospitality [0:04:01.0]  The use of two hands [0:07:09.6]  Benefits of using two hands If you like this episode of...

Founder and best-selling author Joseph Pine joins us this week to talk about new ways of adding value to your economic offerings. He teaches businesses how to grasp the nature of the emerging Experience Economy and envision their role in it - whether it be staging experiences, guiding transformations, or mass customization. QUOTES FROM THIS EPISODE “The progression of economic value basically talk...

This week on the podcast, we’re going to be joined by Chris McCarroll, founder and editor of Allied Magazine. Chris started his business life in marketing and events, working with brands such as Buena Vista Walt Disney and Surf Life Saving before taking the leap and opening his own branding studio and health marketing agency. Since Allied Magazine was founded, it is continuing to build a large fol...

This episode is the second part in the two-part series about creating a values-driven business. Jack walks us through the four questions that can help draft our business’s values, and some examples on how it can be applied to your own practice. Here’s the link to the first part of the series. QUOTES FROM THIS EPISODE “Do not start with your team. Start with yourself.” “If core values simply become...

In this two part series of creating a values-driven business, Jack talks about the four core values of Clinic Mastery and why having a values-driven business is important. QUOTES FROM THIS EPISODE “The reality is core values are more than just words; they need to be core actions.” “Values are the principles that govern and guide how you act or how you behave, the expressions of your culture.” “Cor...

Ben Amos from Engage Video Marketing joins us this week in the podcast to talk about the secret sauce behind creating amazing video content that promotes brand-awareness and converts viewers into clients. QUOTES FROM THIS EPISODE “Once you’ve identified your audience, you’ll know what they want to know about.” “What is your business objective from any piece of content?” “Whatever the production de...

MENTIONS Grow My Clinic online course Clinic Mastery Podcast Here at Clinic Mastery, we are looking forward to helping more people with the content that we put out. And so if you have some questions, feedback, or any ideas for future episodes, you can reach out to us at jack@clinicmastery.com with the subject line “Podcast Help”, and Jack will personally make sure to get back to your messages. If...

This week on the podcast, Dr. Glen Richards shares to us about the driving principles behind his multi-million dollar empire. Dr. Glen Richards is a veterinary surgeon and founder and former CEO of Greencross, Australia’s largest pet care company. Glen spent 10 years building a multi-million dollar integrated pet care empire, which now operates in more than 130 veterinary hospitals in Australia, N...

In this episode, we’re going to be speaking with Andrew Roberts about mastering your daily grind and flow, both in business and in life. Andrew is well known as one of Australia’s leading business mentors and is a Strategic Business specialist. He has gone from running one of the largest business coaching companies in Australia to focusing on specialists and leaders of various industries. You may...

We have a very passionate guest this week on the Grow My Clinic podcast, and that is Michael Griffiths ! Michael is the founder of Referral Marketing Guru , the #1 authority on referral marketing training around the globe and today, he shows people how to generate more referrals, use their networks more effectively and use partnerships to fill their New Client funnel. QUOTES FROM THIS EPISODE “Unl...

They have over 100,000 subscribers on YouTube, over 80,000 followers on Instagram and about 90,000 people following them on Facebook. Physiotutors is undeniably one of the fastest growing online healthcare communities out there, and they’re joining us this week to share some lessons about how to grow your online community. This episode is an absolute gold mine. Check it out below! QUOTES FROM THIS...

Sales lion and content marketing expert, Marcus Sheridan, shares some wisdom about the importance of content marketing and how it’s able to build a bridge of trust between you and your potential clients, which can then lead to bookings and sales. Marcus is also an international speaker, and author of the book They Ask, You Answer , and was also referred to as the web marketing guru by the New York...