Connecting the Dots

As President of Sanger Heart & Vascular Institute, Dr. Rose has been a champion of quality improvement initiatives to enhance patient outcomes. He has published extensively about the intersection of quality improvement and his specialty of echocardiography, as well as about the evolution of healthcare reform. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is availa...

Arnout has been working with lean management since 1995, the last 15 years as a trainer, coach and consultant in healthcare. He is the owner of The Lean Mentor. He helps people who want to (learn to) improve healthcare. Arnout focuses on teaching lean leadership, as author, speaker and mentor, bringing top performance and high levels of productivity within everyone’s reach.  Please visit Arno...

Dr. Brian Schmidt is the track doctor at Sonoma Raceway, and the Trauma Director at Santa Rosa Memorial Hospital, the largest non-university trauma center in California. Dr. Schmidt has 40 years of experience in the field of medicine, and was mentored by legendary surgeon Bill Blaisdell. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years afte...

Musculoskeletal pain and injury is the top cause of global disability, affecting 54% of the U.S. population and is one of the most expensive sectors in healthcare. Care today is difficult to navigate, unnecessarily high-cost, and objectively not evidence-based. Vori Health was established to combat these inequities by delivering a truly elevated, human-centered, patient care experience through cut...

Tom is a Arbinger Institue Senior Consultant and Director. Tom works with leaders to help their organizations break free of persistent problems that affect both culture and the bottom line.  What looks like problems around employee accountability, engagement, collaboration, or myriad other organizational challenges are often simply symptoms of deeper problems. Until you diagnose and treat the...

Katie has spent 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, manufacturing, academia, biotech, government, start-ups, and business. Her professional focus since 2006 has been on leading transformational change in healthcare organizations and other industries. Prior to founding KBJ Anderson Consulting, she held a se...

Dr. Erickson is a physician executive with 20 years of experience in Lean Health Care transformation, hospital administration and clinical operations, and graduate medical education. She is a Lean Six Sigma Master Black Belt with deep knowledge in organizational transformation and change leadership, process & design and improvement, healthcare quality, patient safety, and design thinking &...

Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Busi...

John’s personal path to High Performance began as a child, when he stood alongside his father at an air show featuring the Blue Angels. From that moment, John knew deep in his heart that someday he’d be carving up the skies as a member of the Blues. Eventually, he lived that dream, but getting there wasn’t easy. In fact, John’s journey from an awe-struck child at an air show to the cockpit of the...

Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor of Nursing Practice and Master of Science degrees from University of Maryland School of Nursing in Baltimore, Maryland. She completed her Masters of Business Administration from R. H. Smith School of Business at the University of Maryland, College Park. She is certified by the American Nurses Credentialing Center as a...

Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in...

Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health. As a faculty member with the University of Cincinnati's Department of...

John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research an...

Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse Universi...

Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend . Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Shlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associ...

Dr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice pr...

Ken Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory...

Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Childr...

Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated rel...

Emily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is...

Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.

Raphael Rakowski, Executive Chairman of  Medically Home speaks how a patient's home is transformed into Medically Home's hospital-at-home. This innovative approach has a feeling of Amazon meets Uber in the Health Care setting. To learn more visit Medically Home and see what the future might look like. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is ava...

Dr. Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on th...

Karen has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people. Today as a Team Leader at...