Connecting the Dots

Dr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice pr...

Ken Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory...

Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Childr...

Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated rel...

Emily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is...

Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.

Raphael Rakowski, Executive Chairman of  Medically Home speaks how a patient's home is transformed into Medically Home's hospital-at-home. This innovative approach has a feeling of Amazon meets Uber in the Health Care setting. To learn more visit Medically Home and see what the future might look like. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is ava...

Dr. Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on th...

Karen has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people. Today as a Team Leader at...

Billy Taylor was a long-time operations executive at Goodyear and he recently retired and started his own consulting company, LinkedXL . In the episode he shares his thoughts on the need to respect standards — to not compromise standards and show respect to every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated...

Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mist...

Dr. Tom Peterson is a student of safety and has been involved in safety research in many industries including healthcare. In this episode of Connecting the Dots podcast Dr. Peterson shares his thoughts & perspectives on the history of High Reliability Organization (HRO), the safety movement, working with Paul O’Neil, and much more. Link to claim CME credit: https://www.surveymonkey.com/r/...

Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons h...

Ed Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achi...

Dr. Alan G. Robinson   specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph. D. in...

Dr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physi...

We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.

Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.

Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.

We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.

We speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.

We speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, an...

 Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, Joy, Inc.: How We Built a Workplace People Love and his second book, Chief Joy Officer joins us to discuss what he has learned about building a workplace of JOY.