Connecting the Dots

Clint Padgett joined PSI (Project Success Incorporated) in 1994, eventually buying the company in 2005. Since the early days, Clint and his teams have helped some of the world’s biggest brands—like Coca-Cola—implement more efficient, accountable, and reliable project management practices. PSI works with Fortune 1,000 companies across the globe to make agile, cross-functional business outcome optim...

Dr. Alan Herline is chief of Colon and Rectal Surgery for Memorial Healthcare System. He received his medical degree from the Medical College of Georgia. He then went on to complete a residency in general surgery from Vanderbilt and a fellowship in Colon and Rectal Surgery from the Lahey Clinic. In the episode, we discuss challenges in continuous improvement in surgery as well as the success of th...

Jim Huntzinger is the President and Founder of Lean Frontiers, Inc., which develops knowledge and learning communities on the Lean Enterprise for business and industry. With a background and experience in manufacturing and operations, he has also extensively researched the history and development of American manufacturing and also published several books on the lean business model, manufacturing h...

Our guest is Timothy Pehrson the President and Chief Executive Officer of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare in Utah, where he had most recently served in a dual role as regional vice president/CEO for the North Region and vice president of continuous improvement for Intermountain Healthcare....

John Andazola, MD, FAAFP was born and raised in Las Cruces, New Mexico where he attended New Mexico State University. He received his MD from the University of New Mexico School of Medicine in 1997, and completed residency at the Southern New Mexico Family Medicine Residency program in 2000. Dr Andazola went on to complete a fellowship in Advanced Hospital Training for Family Physicians in Phoenix...

As founder of JFlinch, Jamie Flinchbaugh has helped purpose-driven leaders craft effective, resilient organizations at over three hundred companies. Leveraging more than thirty years of experience and helping build over twenty companies, Jamie collaborates with leaders and their teams to bridge capability, strategic, cultural, and systems gaps so they can safely span potential pitfalls and ha...

Jonathan Brill prepares leaders to profit from radical change. He is a renowned expert on resilient growth and decision making under uncertainty.  His insights are based on experience. As a senior leader and the Global Futurist at Hewlett Packard, he directed long-term strategy and intelligence programs. He’s been a creative director at frog design and the managing partner of innovation firms...

Dr. Frederick Southwick is a Professor of Medicine and former Chief of Infectious Diseases at the University of Florida. From 2010-2011 Dr. Southwick attended the Harvard Business School as an Advanced Leadership Fellow, and studied how business practices could be applied to improve the quality and safety of healthcare. He also continues to practice and teach infectious diseases.  He is an aw...

Margie is Research Professor in the Department of Nursing and Executive Director and Founder of the Institute for Excellence in Health and Social Systems (IEHSS), in the College of Health and Human Services at the University of New Hampshire. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, famil...

As President of Sanger Heart & Vascular Institute, Dr. Rose has been a champion of quality improvement initiatives to enhance patient outcomes. He has published extensively about the intersection of quality improvement and his specialty of echocardiography, as well as about the evolution of healthcare reform. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is availa...

Arnout has been working with lean management since 1995, the last 15 years as a trainer, coach and consultant in healthcare. He is the owner of The Lean Mentor. He helps people who want to (learn to) improve healthcare. Arnout focuses on teaching lean leadership, as author, speaker and mentor, bringing top performance and high levels of productivity within everyone’s reach.  Please visit Arno...

Dr. Brian Schmidt is the track doctor at Sonoma Raceway, and the Trauma Director at Santa Rosa Memorial Hospital, the largest non-university trauma center in California. Dr. Schmidt has 40 years of experience in the field of medicine, and was mentored by legendary surgeon Bill Blaisdell. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years afte...

Musculoskeletal pain and injury is the top cause of global disability, affecting 54% of the U.S. population and is one of the most expensive sectors in healthcare. Care today is difficult to navigate, unnecessarily high-cost, and objectively not evidence-based. Vori Health was established to combat these inequities by delivering a truly elevated, human-centered, patient care experience through cut...

Tom is a Arbinger Institue Senior Consultant and Director. Tom works with leaders to help their organizations break free of persistent problems that affect both culture and the bottom line.  What looks like problems around employee accountability, engagement, collaboration, or myriad other organizational challenges are often simply symptoms of deeper problems. Until you diagnose and treat the...

Katie has spent 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, manufacturing, academia, biotech, government, start-ups, and business. Her professional focus since 2006 has been on leading transformational change in healthcare organizations and other industries. Prior to founding KBJ Anderson Consulting, she held a se...

Dr. Erickson is a physician executive with 20 years of experience in Lean Health Care transformation, hospital administration and clinical operations, and graduate medical education. She is a Lean Six Sigma Master Black Belt with deep knowledge in organizational transformation and change leadership, process & design and improvement, healthcare quality, patient safety, and design thinking &...

Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Busi...

John’s personal path to High Performance began as a child, when he stood alongside his father at an air show featuring the Blue Angels. From that moment, John knew deep in his heart that someday he’d be carving up the skies as a member of the Blues. Eventually, he lived that dream, but getting there wasn’t easy. In fact, John’s journey from an awe-struck child at an air show to the cockpit of the...

Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor of Nursing Practice and Master of Science degrees from University of Maryland School of Nursing in Baltimore, Maryland. She completed her Masters of Business Administration from R. H. Smith School of Business at the University of Maryland, College Park. She is certified by the American Nurses Credentialing Center as a...

Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in...

Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health. As a faculty member with the University of Cincinnati's Department of...

John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research an...

Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse Universi...

Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend . Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Shlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associ...