ComplyPlus™ Presents: Navigating Health and Social Care Compliance

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle revisit their recent Train the Trainer webinar and explore a question many health and social care providers are now facing: “How do we know our internal trainers are actually safe to train others?” They unpack why subject knowledge alone is not enough, why Train the Trainer should never be treated as a tick-box exercise, a...

In this new episode of ComplyPlus™ Presents, we continue the conversation on Train the Trainer by exploring the real pros, cons, and practical realities of in-house training models. Dr Richard Dune and Lewis Normoyle share insights from over a decade of experience working with regulated organisations, explaining why Train the Trainer is so widely used across sectors and why it often fails when not...

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle explore one of the most talked-about topics in health and social care today: artificial intelligence. As AI becomes more prominent in discussions around governance, compliance, workforce development and digital transformation, many providers are asking what it can actually do and whether they need it in their systems. This...

Train the Trainer is too often treated as a certificate rather than a governed system, creating real compliance risk across health and social care. In this new episode of ComplyPlus™, Dr Richard Dune and Lewis Normoyle challenge the shortcut mindset and reframe Train the Trainer as part of your core governance infrastructure. They explore why weak standards expose services to risk, why subject exp...

The compliance software market in UK health and social care is no longer a quiet, practitioner-led space. It is a battleground. Private equity is acquiring trusted brands. Venture capital is consolidating competitors. Marketing budgets are exploding. AI is being promised as the cure for everything. In this new episode, Dr Richard Dune and Lewis Normoyle speak candidly about what is really happenin...

Successful digital transformation in health and social care does not happen when a system goes live.  In this new episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle discuss why implementing regulatory compliance software requires preparation, ownership and ongoing support. They explore the plug and play illusion, digital literacy challenges, unrealistic timelines and the psycholog...

In this uplifting episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle are joined by Courtney Orange, The Wellbeing Motivator, a six-time national gymnastics champion turned international speaker on wellbeing and motivation. Together, they explore the link between resilience, movement, and mindset, and how these three pillars can help leaders and teams overcome burnout, boost morale...

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack a compliance problem hiding in plain sight: “All staff are trained.” They explain why training is often treated as a one-off event, why certificates do not equal competence, and how that false reassurance shows up fast during inspections. From missed sessions and high turnover to agency staffing pressures, they look...

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle tackle one of the most common questions from care providers: “Can we have everything in one system?” From “single source of truth” dreams to multi-tab realities, they unpack why leaders chase all-in-one compliance platforms and why those projects often fail. Together, they explore the All-in-One vs Best-of-Breed debate thr...

In this episode of ComplyPlus™ Presents, Dr Richard Dune takes the host seat to interview Lewis Normoyle about one of the most overlooked issues in health and social care - digital literacy. From unused compliance platforms to wasted licences and failed inspections, they uncover how limited digital confidence not technology itself - is often the real barrier to success. They explore what digital l...

In this episode of ComplyPlus™ Presents, Dr Richard Dune flips the script and interviews Lewis Normoyle about one of the biggest misconceptions in health and social care: the illusion of plug and play compliance. Lewis unpacks why leaders often expect cheap, instant, all in one systems to “keep CQC happy” and why reality rarely matches the promise. He explores the hidden adoption barriers, the imp...

 In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to reflect on the HSJ Patient Safety Congress 2025, two packed days of learning, sharing, and debate on the future of patient safety in UK healthcare. Together, they explore:  • Why culture and leadership remain the foundations of safety  • How workforce wellbeing, fatigue, and psychological safety are inseparabl...

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to tackle one of the most critical issues in health and social care: safeguarding adults. From the legal duties in the Care Act 2014 to the safeguarding failures repeatedly flagged by the CQC, they explore why safeguarding is not just about recognising abuse but embedding a culture of vigilance, governance, and ac...

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to unpack the legal, ethical, and practical challenges, highlighting the risks of misinterpretation through real-world cases such as Kathleen Gregory. They discuss CQC findings, governance failures, and why better training and digital systems are essential to safeguard lives. Practical takeaways for providers ensu...

In this episode of ComplyPlus™ Presents, host Lewis Normoyle is joined by Dr Richard Dune to explore the real meaning of Continuing Professional Development (CPD) in health and social care. Far beyond ticking boxes, CPD is about staying competent, confident, and safe in an ever-changing sector. They discuss regulatory requirements from the NMC, HCPC, GMC, and GDC, what activities genuinely count a...

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune sit down with Andrew Nyamayaro – Director and Principal Solicitor at Tann Law Solicitors and the delivery partner for ComplyPlus™ Legal – to explore his journey from Zimbabwe to leading an award-winning UK law firm and supporting the health and social care sector. Together, they introduce ComplyPlus™ Legal – a collaboratio...

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune take a deep dive into mandatory and statutory training for adult social care providers. Building on their previous discussion around healthcare, they explore the difference between statutory and mandatory training, unpack how these requirements align with CQC regulations and the new Single Assessment Framework, and share p...

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle sit down with George F. Chawawa, a leading expert in UK GDPR compliance, data protection law and information governance, to explore one of the most overlooked areas in health and social care: data protection and UK GDPR. They discuss what organisations often get wrong, from vague governance structures to unclear roles, and...

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack the confusion around CSTF statutory and mandatory training in health and social care. Together, they explore the Core Skills Training Framework (CSTF), its origins, who it applies to, and why it's become a gold standard across the sector. From legal foundations and CQC alignment to delivery methods and...

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to explore why detailed policies often fail to improve everyday care. They discuss how policies can look impressive on paper but still leave services exposed during CQC inspections because they are outdated, generic, or simply not used. Together, they explain what makes a policy useful, usable, and used and why...

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack why so many domiciliary care providers are failing CQC inspections and what it really takes to turn things around. From rushed visits and medication errors to poor governance and passive use of technology, the conversation explores the most common pitfalls putting services and service users at risk. Dr...

In this episode of ComplyPlus Presents, Lewis sits down with Lily Samuels; registered nutritionist, menopause specialist, and founder of Lily Samuels Nutrition; to explore how science, culture, and lived experience shape support for women’s health. From her nursing career in South Africa to leading menopause education in the UK, Lily shares insights on breaking the stigma, building supportive work...

In this episode of ComplyPlus™ Presents, Lewis sits down with Abby Mango, a fertility nurse specialist and certified John Maxwell coach, to explore culture, representation, and values-led leadership in fertility care. From her journey from Zimbabwe to the NHS, Abby shares insights into breaking myths, improving access, and empowering both patients and professionals through coaching. A powerful con...

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the challenges of technology adoption in regulated services. They explore why many providers struggle with outdated systems, poor procurement decisions, and long contracts that limit flexibility. From pandemic-driven change to the risks of groupthink and underused tools, this conversation offers practical insights f...

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits with Elsie Rodas about her remarkable journey from aspiring lawyer in the Philippines to frontline nurse, and now Chief Commercial Officer of LearnPac Systems UK Ltd. Elsie opens up about growing up in a small town, adjusting to life in the UK as a nurse, and the cultural and professional shifts she experienced along the way. After years...