The Yes Show!

Have you ever wished someone around you would change? Maybe it's your boss, your coworker, or even your spouse. You find yourself thinking, "If only they would do things differently!" In this episode, let's explore how individual choices become collective habits, and how those habits ultimately shape workplace culture. She also shares why defining your team's identity, declar...

Have you ever wished someone around you would change? Maybe it's your boss, your coworker, or even your spouse. You find yourself thinking, "If only they would do things differently!" In this episode, let's explore how individual choices become collective habits, and how those habits ultimately shape workplace culture. She also shares why defining your team's identity, declar...

You can't be known for everything. So what do you want to be known for? In this solo episode of The YES Show, let's explore how one clear identity can transform the way your team behaves, how your guests experience your hotel, and how people remember your brand. Whether you're a hotel leader, business owner, speaker, or entrepreneur, this episode will help you identify what you want to...

You can't be known for everything. So what do you want to be known for? In this solo episode of The YES Show, let's explore how one clear identity can transform the way your team behaves, how your guests experience your hotel, and how people remember your brand. Whether you're a hotel leader, business owner, speaker, or entrepreneur, this episode will help you identify what you want to...

You say yes to your team, your family, and everyone who needs one more thing. But when was the last time you said yes to yourself? In Episode 112 of The YES Show, we'll sit down with Erin Attere, coach, speaker, and community builder, to talk about what it means to create a life that feels radiant instead of rushed. After nearly 18 years in the corporate world, Erin realized her calendar no lo...

You say yes to your team, your family, and everyone who needs one more thing. But when was the last time you said yes to yourself? In Episode 112 of The YES Show, we'll sit down with Erin Attere, coach, speaker, and community builder, to talk about what it means to create a life that feels radiant instead of rushed. After nearly 18 years in the corporate world, Erin realized her calendar no lo...

Is your hotel website selling an experience your guests will actually receive, or are you unintentionally setting them up for disappointment? From outdated photos and inaccurate amenity information to confusing booking details and overlooked mobile experiences, even small inconsistencies can affect guest expectations, trust, and booking decisions. In this episode, you’ll learn: Why accurate amenit...

What happens when you say YES to a big dream before you have all the answers? In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously. 4 Things Yo...

What happens when you say YES to a big dream before you have all the answers? In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously. 4 Things Yo...

Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly see...

Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly see...

After 40 years in hospitality, David McCartney is stepping into a new chapter, but he certainly isn't stepping away from hospitality. David's career has taken him through more than 20 years with Marriott, McKibbon Hospitality, and eventually Kimpton Hotel Arras in Asheville, North Carolina. Along the way, he has led teams through challenging moments, developed future leaders, opened hotels...

What if the biggest opportunities to create extraordinary guest experiences aren't in the places you normally look? In this episode of the YES Show, I'll take us inside one of the most overlooked spaces in a full-service hotel and then bring that back to any hotel. These spaces welcome some of a hotel's most loyal guests every day, yet they can easily fall outside a leader's regula...

Networking can feel awkward, transactional, or even exhausting. But what if you stopped thinking about “working the room” and started thinking about creating real connections? In this episode of The YES! Show, Samantha Pritchard, founder of Big Sister in a Blazer, shares practical strategies for making networking more intentional, natural, and effective. From her SHINE Method to her Grazer Method,...

“We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advan...

“We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advan...

Today, we think of a hotel as a place to sleep. However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom. In this powerful episode of  The YES Show , Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book  Hidden Hospitality . Calvin brings forward the overlooked stories of Bla...

Today, we think of a hotel as a place to sleep. However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom. In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality. Calvin brings forward the overlooked stories of Black h...

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do? In this solo episode of  The YES Show , Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees  cannot  do, leaders may unin...

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do? In this solo episode of  The YES Show , Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees  cannot  do, leaders may unin...

Cameron Mofid visited all 195 countries in the world by age 25. Yes! Even THAT one! However, this conversation isn’t really about checking countries off a list. It’s about what drove him to do it. Fear. Anxiety. Curiosity. The need to push himself into places that scared him. And perhaps most interesting of all… what happens after you accomplish the giant thing you thought would change everything?...

Cameron Mofid visited all 195 countries in the world by age 25. Yes! Even THAT one! However, this conversation isn’t really about checking countries off a list. It’s about what drove him to do it. Fear. Anxiety. Curiosity. The need to push himself into places that scared him. And perhaps most interesting of all… what happens after you accomplish the giant thing you thought would change everything?...

What if one small word is quietly making your communication less powerful? In this episode of  The YES Show , I'll share a game-changing lesson she learned at the National Speakers Association Influence Conference from legendary speaker Patricia Fripp. Whether you're leading a hotel team, serving guests, presenting on stage, or simply communicating with your family, the words you choose sh...

What if one small word is quietly making your communication less powerful? In this episode of  The YES Show , I'll share a game-changing lesson she learned at the National Speakers Association Influence Conference from legendary speaker Patricia Fripp. Whether you're leading a hotel team, serving guests, presenting on stage, or simply communicating with your family, the words you choose sh...

What if one great question could change the way you lead, communicate, serve, or even live? In this special episode of The YES! Show, I'll take my One Question Cards to the National Speakers Association Influence Conference, where I sit down with some of the world's top keynote speakers, leadership experts, and customer experience legends. Jeannie Walters, Bonnie Davis, Alison Jones, Mike...