The KMC University Podcast

Is your patient's shoulder pain actually coming from the shoulder, or could the cervical spine be the source? In this KMC University HelpDesk episode, Dr. Richard Mason shares practical clinical clues that can help chiropractors differentiate cervical-origin symptoms from primary shoulder conditions. Dr. Mason discusses Spurling's test, cervical distraction, Bakody's sign, painful arc,...

How far behind are you on your chiropractic documentation? If unfinished notes are piling up and your billing team is waiting for completed records, it may be time to rethink your documentation workflow. In this KMC University HelpDesk episode, we discuss why timely, or contemporaneous, documentation matters, what to consider when signing and amending records, and practical ways busy chiropractors...

Are the X-rays you're taking medically necessary, and does your documentation prove it? In this KMC University HelpDesk episode, Dr. Erin Stubblefield discusses why routine imaging protocols can create reimbursement and compliance concerns when there isn't an individualized clinical reason for taking the films. Learn how findings from the patient's history and physical examination shou...

Does your EHR make every patient visit look exactly the same? That convenience could be creating a documentation problem. In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the important differences between documenting the beginning of a new episode of care and documenting a routine chiropractic office visit. You'll learn why "initial" doesn't necessarily mea...

How can you recognize a lumbar disc herniation before ordering an MRI? In this KMC University HelpDesk episode, Dr. Richard Mason reviews the clinical history, orthopedic examination findings, neurological assessment, and red flag symptoms that help chiropractors develop an accurate working diagnosis of lumbar disc herniation. Learn how to distinguish disc herniations from disc bulges and muscular...

Can chiropractors bill insurance for treating family members? In this KMC University HelpDesk episode, we answer one of the most frequently asked compliance questions in chiropractic practices. Learn what Medicare says about treating spouses and other family members, why professional courtesy policies matter, and how improper billing can lead to audits, recoupments, and network participation issue...

What does it really mean to build a cash-based chiropractic practice? Contrary to popular belief, it doesn't mean giving up insurance. It means creating a practice that isn't dependent on insurance reimbursement to thrive. In this episode of the KMC University Interview Series , host Kathy Weidner sits down with Holly Jensen , Chief Operations Officer at Cash Practice Systems , for an insightful c...

Is your Electronic Health Record (EHR) helping your practice, or quietly costing you time and money? In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains how inefficient documentation systems create hidden financial leaks inside chiropractic practices. Learn why repetitive charting, incomplete intake forms, and poorly optimized workflows reduce productivity, increase compliance...

At the end of a busy day, it's tempting to leave balancing for tomorrow, but that small decision can create costly financial problems. In this KMC University HelpDesk episode, Rebecca explains why end-of-day balancing is one of the most important daily habits for every chiropractic practice. Learn how just five to ten minutes each day can help prevent missing payments, inaccurate deposits, bil...

Are your patients fully committed to the care you recommend, or are they leaving with unanswered questions? In this KMC HelpDesk episode, Kathy Weidner (KMC) explains why the chiropractic Report of Findings remains one of the most valuable patient education tools in your practice. Learn how a thoughtful ROF helps improve treatment acceptance, strengthens patient understanding, increases case compl...

Cranial techniques are becoming more common in chiropractic practice, but are you billing them correctly? In this HelpDesk episode, Dr. Erin Stubblefield discusses why routinely billing cranial work as CPT 98943 can create compliance risks. Learn why reviewing each payer's medical review policy is essential and discover when an unlisted code or a cash-pay model may be the better option. Watch...

Getting paid today does not guarantee you'll keep the money tomorrow. In this HelpDesk episode, Dr. Erin Stubblefield explains why documentation audits are one of the most important tools for protecting your practice's revenue. Learn how self-audits, external reviews, and stronger medical necessity documentation can help you avoid denials, recoupments, and costly compliance issues before a...

Headaches are one of the most common conditions seen in chiropractic practice, but not all headaches are created equal. In this HelpDesk episode, Dr. Richard Mason explains how to properly diagnose and document tension headaches, migraines, cluster headaches, and cervicogenic headaches. You'll also learn the key objective findings that support each diagnosis and discover important red flags th...

What does it take to transform a chiropractic practice while staying true to your values? In this episode of the KMC University Podcast, Kathy Weidner (KMC) sits down with Dr. Carey Girgis and Sally Girgis of Back Pain Relief Ohio to discuss nearly two decades of partnership with KMC University and the evolution of their practice. Starting as a traditional insurance-based chiropractic office, Dr....

Are you coding based on the service you provided, or based on what the patient's insurance covers? In this HelpDesk episode, KMC discusses a growing compliance concern: practices selecting CPT codes based on coverage rather than the actual service performed. Learn why coding accuracy matters, how medical review policies can guide documentation and billing, and what every chiropractic office sh...

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Medicare claim denials can quickly drain cash flow from your practice, but many of the most common denials are preventable. In this HelpDesk episode, Rebecca breaks down the top 10 Medicare Part B chiropractic claim denials, including documentation deficiencies, modifier errors, ABN mistakes, medical necessity issues, and claim submission problems. Learn what causes these denials...

What happens after a patient completes active treatment? In this HelpDesk episode, KMC discusses how chiropractic practices can successfully transition patients into maintenance or wellness care without awkward conversations or patient confusion. Learn how better communication, financial clarity, and early education can improve patient retention and help your practice keep more cash. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

In this special KMC University Member of the Month episode, leaders from the Northeast College of Health Sciences Community Health Centers share how their partnership with KMC University has helped strengthen clinical education, compliance, documentation, coding, billing, and practice readiness. Learn how Northeast College has integrated real-world business, compliance, and patient care training i...

Using vague or “unspecified” diagnosis codes can quietly drain your practice through denials, delays, and audit risk. In this HelpDesk episode, Dr. Erin Stubblefield explains why ICD-10 specificity matters and how stronger documentation leads to stronger coding. Learn how clear assessment findings help support medical necessity, improve reimbursement, and protect your bottom line. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

Proper documentation is critical when treating whiplash and cervical injuries in chiropractic practice. In this HelpDesk episode, Dr. Richard Mason explains the key elements that should be included in your notes to support medical necessity, improve clinical clarity, and reduce audit risk. Learn common documentation mistakes that can trigger denials and how to create stronger, more defensible reco...

Want to keep more cash in your practice? Start by keeping more patients. In this HelpDesk episode, KMC breaks down key chiropractic patient retention strategies, including tracking visit averages, improving scheduling systems, and helping patients commit to their treatment plans. Learn how simple changes can prevent patient drop-off and improve long-term practice growth. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the f...

Are you keeping up with payer bulletins? In this HelpDesk episode, Rachel explains why reviewing payer newsletters is essential for chiropractic billing success. Learn how policy changes, coding updates, and coverage changes can impact your claims, and how staying informed can help you prevent denials and keep your cash flow steady. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video on KMCUniversity.com!

Incomplete intake forms can create serious problems for your practice, both clinically and financially. In this HelpDesk episode, Dr. Erin Stubblefield explains why chiropractic intake forms are the foundation of proper documentation, medical necessity, and cash flow. Learn how missing or vague patient information can trigger audit red flags and how your team can prevent issues before the patient...

Want to improve patient retention and keep more cash in your practice? In this HelpDesk episode, KMC breaks down core relationship management and why the first 30 days of care are critical. Learn how clear clinical and financial communication can reduce patient drop-off, improve engagement, and strengthen long-term relationships in your chiropractic practice. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video on K...

Thinking about offering payment plans, prepaid visits, or memberships in your chiropractic practice? In this HelpDesk episode, Dr. Colleen Auchenbach explains how to structure these options compliantly, starting with your fee schedule, understanding time-of-service discounts, and avoiding common mistakes that can create billing and legal risk. Learn how to build flexible patient payment options wi...