The KMC University Podcast

What does it take to transform a chiropractic practice while staying true to your values? In this episode of the KMC University Podcast, Kathy Weidner (KMC) sits down with Dr. Carey Girgis and Sally Girgis of Back Pain Relief Ohio to discuss nearly two decades of partnership with KMC University and the evolution of their practice. Starting as a traditional insurance-based chiropractic office, Dr....

Are you coding based on the service you provided, or based on what the patient's insurance covers? In this HelpDesk episode, KMC discusses a growing compliance concern: practices selecting CPT codes based on coverage rather than the actual service performed. Learn why coding accuracy matters, how medical review policies can guide documentation and billing, and what every chiropractic office sh...

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Medicare claim denials can quickly drain cash flow from your practice, but many of the most common denials are preventable. In this HelpDesk episode, Rebecca breaks down the top 10 Medicare Part B chiropractic claim denials, including documentation deficiencies, modifier errors, ABN mistakes, medical necessity issues, and claim submission problems. Learn what causes these denials...

What happens after a patient completes active treatment? In this HelpDesk episode, KMC discusses how chiropractic practices can successfully transition patients into maintenance or wellness care without awkward conversations or patient confusion. Learn how better communication, financial clarity, and early education can improve patient retention and help your practice keep more cash. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

In this special KMC University Member of the Month episode, leaders from the Northeast College of Health Sciences Community Health Centers share how their partnership with KMC University has helped strengthen clinical education, compliance, documentation, coding, billing, and practice readiness. Learn how Northeast College has integrated real-world business, compliance, and patient care training i...

Using vague or “unspecified” diagnosis codes can quietly drain your practice through denials, delays, and audit risk. In this HelpDesk episode, Dr. Erin Stubblefield explains why ICD-10 specificity matters and how stronger documentation leads to stronger coding. Learn how clear assessment findings help support medical necessity, improve reimbursement, and protect your bottom line. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

Proper documentation is critical when treating whiplash and cervical injuries in chiropractic practice. In this HelpDesk episode, Dr. Richard Mason explains the key elements that should be included in your notes to support medical necessity, improve clinical clarity, and reduce audit risk. Learn common documentation mistakes that can trigger denials and how to create stronger, more defensible reco...

Want to keep more cash in your practice? Start by keeping more patients. In this HelpDesk episode, KMC breaks down key chiropractic patient retention strategies, including tracking visit averages, improving scheduling systems, and helping patients commit to their treatment plans. Learn how simple changes can prevent patient drop-off and improve long-term practice growth. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the f...

Are you keeping up with payer bulletins? In this HelpDesk episode, Rachel explains why reviewing payer newsletters is essential for chiropractic billing success. Learn how policy changes, coding updates, and coverage changes can impact your claims, and how staying informed can help you prevent denials and keep your cash flow steady. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video on KMCUniversity.com!

Incomplete intake forms can create serious problems for your practice, both clinically and financially. In this HelpDesk episode, Dr. Erin Stubblefield explains why chiropractic intake forms are the foundation of proper documentation, medical necessity, and cash flow. Learn how missing or vague patient information can trigger audit red flags and how your team can prevent issues before the patient...

Want to improve patient retention and keep more cash in your practice? In this HelpDesk episode, KMC breaks down core relationship management and why the first 30 days of care are critical. Learn how clear clinical and financial communication can reduce patient drop-off, improve engagement, and strengthen long-term relationships in your chiropractic practice. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video on K...

Thinking about offering payment plans, prepaid visits, or memberships in your chiropractic practice? In this HelpDesk episode, Dr. Colleen Auchenbach explains how to structure these options compliantly, starting with your fee schedule, understanding time-of-service discounts, and avoiding common mistakes that can create billing and legal risk. Learn how to build flexible patient payment options wi...

Are you documenting differential diagnosis in your SOAP notes? In this HelpDesk episode, Dr. Richard Mason explains why differential diagnosis is critical for improving clinical certainty, guiding treatment decisions, supporting referrals, and protecting your practice from medical-legal risk. Learn how to think through complex cases and document your clinical reasoning effectively. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Wat...

Is your case management helping or hurting your bottom line? In this HelpDesk episode, Dr. Erin explains why chiropractic case management documentation is critical for proving medical necessity, avoiding audit risk, and improving patient retention. Learn how documenting functional goals, tracking progress, and recording clinical “pivot points” can protect your revenue and strengthen your practice....

Are you using 97140 manual therapy instead of chiropractic manipulation (CMT) for Medicare patients? In this HelpDesk episode, KMC explains the key differences between CMT and manual therapy coding, when each service is appropriate, and why manual therapy should never be used as a workaround to avoid billing Medicare. Learn how proper documentation, diagnosis selection, and treatment planning prot...

Did you know patients can legally ask you not to bill their health insurance? In this HelpDesk episode, Rachel from KMC University explains how HIPAA allows patients to request restrictions on the disclosure of their Protected Health Information (PHI) to a health plan. Learn when providers must honor these requests, what documentation is required, and why PHI restrictions cannot be used as a worka...

Are you billing roller table traction correctly? In this HelpDesk episode, Rebecca explains the compliance risks of using CPT 97012 for roller table or auto traction. Learn how payer medical review policies are changing, why AMA guidance matters, and when to consider CPT 97039 as a self-pay option. Protect your practice from deceptive coding risks and audit exposure. ⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video...

Are you using Outcome Assessment Tools (OATs) correctly in your chiropractic documentation? In this HelpDesk episode, Dr. Erin explains how OATs serve as navigational checkpoints in the patient journey. Learn how to align assessments with patient complaints, strengthen medical necessity, improve ADL documentation, and avoid common compliance mistakes, including copyright concerns. Clear documentat...

The recent federal enforcement deadline of February 16, 2026 requires all healthcare providers, including chiropractic clinics, to update their Notice of Privacy Practices (NPP) to reflect new rules surrounding 42 CFR Part 2 substance use disorder (SUD) records. ⁠⁠⁠⁠⁠⁠ Watch the full video on KMCUniversity.com!

What do you do when a new patient says, “I don’t want an exam, I just want an adjustment”? This HelpDesk episode tackles a situation chiropractors and CA's face all the time. Learn why patients don’t get to set clinical rules, how to confidently uphold your standard of care, and how to navigate these conversations professionally, without confrontation. We also share practical scripting for your fr...

Insurance verification is more than checking if coverage exists, it’s about confirming how chiropractic services are covered, who can render them, and what rules apply. In this HelpDesk episode, KMC University explains the critical difference between eligibility and proper insurance verification, including Medicare, Medicare Advantage, and QMB patients. Learn how accurate verification protects cas...

A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant. From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, thi...

Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible. ⁠⁠⁠ Watch the full vi...

The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance. ⁠⁠ Watch the...

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared. ⁠ Watch the full video on KMCUniversity.com!