The KMC University Podcast

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.” You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and obje...

Strengthen Your Chiropractic Documentation Before an Auditor Does Struggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation. Whether you’re refining your...

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance. Watch the full video on KMCUniversity.com!

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice. Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA a...

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on...

Get real-world answers from the chiropractic compliance and reimbursement experts. Each episode features KMC University specialists tackling documentation, billing, Medicare, and HIPAA challenges that real practices face every day. Learn how to simplify compliance, reduce denials, and keep your chiropractic office running smoothly and confidently, one episode at a time.

In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the difference between medically necessary care and clinically appropriate care in chiropractic. Learn how to determine when treatment is billable under insurance and when it’s simply appropriate for patient well-being but not reimbursable. Dr. Erin breaks down the four components of medical necessity — patient complaint, obje...

This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries. ⁠⁠ Watch the full video on KMCUniversity.com!

Thinking about replacing paper sign-in sheets with an iPad kiosk? Before you do, make sure it’s HIPAA compliant. In this HelpDesk episode, Jill with KMC University explains how to secure your digital check-in process. Learn the essentials of HIPAA compliance for iPad sign-in kiosks, from setting up a business Apple ID to enabling Guided Access and understanding shared responsibility with your EHR...

Thinking of delegating services to your staff? Before you do, make sure you’re following your state board regulations, malpractice carrier guidelines, and payer policies. Not all services can be delegated, and failing to check these requirements could lead to compliance risks and reimbursement issues. Learn what you need to look for, what key terms to search in payer policies, and how to ensure yo...

Sometimes the smartest billing move is letting patients take the lead. In this HelpDesk episode, KMC explains the chiropractic superbill billing process, when to use it, how to complete it correctly, and why it helps reduce administrative stress. By providing patients with a clear, detailed superbill, chiropractors can empower them to pursue out-of-network reimbursement independently, stay complia...

Ever had a CO-16 denial on your Medicare EOB? Or you got a denial that said your diagnosis codes didn’t match the CPT code? All of this may be because of a lack of proper diagnosis coupling. This HelpDesk episode sheds some light on what’s necessary! ⁠⁠⁠ ⁠⁠ ⁠ Watch the full video on KMCUniversity.com!

ICD-10 annual code changes are just around the corner! Each October, chiropractors must review, update, and prepare their systems for new, deleted, or revised ICD-10 codes. In this HelpDesk episode, Dr. Erin Stubblefield explains how to get ready for these updates, from checking Chapter 13 codes and training your staff to refining documentation for compliance. Stay proactive and keep your claims c...

The concept of "Cash is King" in chiropractic practices offers benefits such as reduced administrative work and greater autonomy, but it's essential to understand that cash-only practices still face regulatory responsibilities. Ultimately, compliance is tied to being a licensed healthcare provider, regardless of payment methods.  ⁠⁠Watch the full video on KMCUniversity.com!

Very often, chiropractors and teams are confused about what can be charged to Medicare patients when it comes to the Limiting fee. In this helpful video, KMC explains the ins and the outs of the limiting fee…and why it’s not so limited for our offices in this profession. ⁠ Watch the full video on KMCUniversity.com!

Good documentation is more than a requirement—it’s an art that protects your practice and serves your patients. In this HelpDesk episode, Dr. Erin Stubblefield from KMC University breaks down the key principles that make patient documentation clear, consistent, and defensible. Learn why specificity, consistency, accurate tracking, and personalization transform your daily notes into powerful tools...

Yes, we have a set of codes that AMA CPT has allowed for use in “consultations”. But hold it! They are not the same kinds of “consultations” we refer to in our profession, such as the initial consultation for a new patient, or that often “free” consultation or, as we like to call it, Pre-Acceptance Interview” for potential new patients. Follow along with this quick Help Desk episode to help you be...

In this HelpDesk episode, Dr. Erin Stubblefield breaks down why the chiropractic profession continues to face scrutiny from the Office of Inspector General (OIG). From billing errors and missing documentation to the misuse of codes, we explore the four main reasons chiropractic Medicare claims are often denied — and what you can do to protect your practice. ⁠⁠ ⁠⁠ ⁠ Watch the full video on KMCUnive...

Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk session, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity. ⁠⁠ ⁠⁠ ⁠ Watch the full video...

Compliance doesn’t have to be scary. In this HelpDesk session, Kathy explains how chiropractic compliance programs—whether for HIPAA, OIG, or Medicare—can be scaled to fit practices of any size. Instead of worrying about overwhelming regulations, learn how small, practical steps can protect your practice, reduce risk, and keep you compliant without the stress. ⁠⁠ ⁠⁠ ⁠ Watch the full video on KMCUn...

Patient retention isn’t just about great adjustments—it’s about compliance, documentation, and building trust. In this HelpDesk podcast, Dr. Rachel explains how accurate records, clear communication, and administrative processes all work together to keep patients engaged in care. Learn practical steps for doctors and staff to improve retention, protect compliance, and maintain strong patient relat...

Professional courtesy discounts can be a nice gesture—but without a written policy, they can create big compliance risks. In this HelpDesk podcast, Rebecca explains when these discounts are appropriate, who commonly qualifies, and why waiving co-pays or deductibles is never okay. Learn how to protect your practice with clear policies while still extending courtesy care where it makes sense. ⁠⁠ ⁠⁠...

E/M coding for chiropractors doesn’t have to be complicated—or costly if you get it wrong. In this HelpDesk video, Dr. Erin Stubblefield explains how to choose the right Evaluation and Management (E/M) codes for new patient visits using Medical Decision Making (MDM) or Total Time. Too often, providers under-code, especially for pediatric patients, because they assume complexity is low. But coding...

Confused by talk of a “new HIPAA Security Rule”? You’re not alone. In this HelpDesk session, Jill from EasyTech Compliance joins KMC University to separate fact from fiction and walk you through what’s actually changing. Learn the difference between a proposed rule (NPRM) and a final rule, what’s currently required for breach notifications, and what your real responsibilities are when it comes to...

Dealing with personal injury cases can be confusing for chiropractors — especially when attorneys and insurance get involved. In this HelpDesk episode, KMC explains why you should never act like a bank for your patients, how to handle PIP, med pay, and third-party claims properly, and what to watch for when attorneys try to control the money. Protect your practice and get paid fairly for your care...