Service Industry Success

What is the cost of procrastination? Procrastination is literally a dream killer. Ultimately, the cost is the life you could have had..   How do we overcome it? Tune in to find out! If you are ready to take my 90-day course and solve your people, process, and profitability challenges, go to https://www.facebook.com/serviceindustrysuccess and send me a DM that says, "I'm in on the course!".

We have all heard the saying, “The Devil is in the Details”, which of course means we should either focus on the nitty gritty of every idea, process, and action.   But we’ve all also heard, that we should just make progress – imperfect, rough around the edges, not fully thought out, progress.   So which is true? And if they are both true, when does each apply?   Tune in to find out! If you are rea...

Failure sucks. And it's inevitable. Telling ourselves to just brush ourselves off, get back up, and get going again sounds good in theory. But, in real-life sometimes a little more is needed. What can we do to overcome failure? Tune in to find out! If you are ready to take my 90-day course and solve your people, process, and profitability challenges, go to https://www.facebook.com/serviceindustrys...

Why does a business owner in a particular industry seem to have a much more free time and less anxiety than a different business owner in the same industry, running a company of roughly the same size? Why is it that your efforts towards being more productive, and more efficient, do not translate to growth in your company? The answer is counter-intuitive, which is also why it's generally only adopt...

In this episode, what we will talk about will literally save you hundreds or even thousands of hours over the course of your business ownership journey; never mind countless instances of frustration, aggravation, and disappointment. Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about?   Go to www.servi...

Ever wish your employees were more proactive? Ever wonder how to get your employees to think and act like a winner? Someone who is capable of doing great things... Of course, there are many ways. Stay tuned and I’ll tell you about one of them Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about? Go to w...

You can feel things changing. Some industries, and individual companies, are experiencing more dramatic changes than others. But we can all see that the economic situation has changed. What does this mean for you? Tune in to find out! Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about? Go to www.servi...

No doubt you’ve heard somebody say “Insanity is doing the same thing over and over again and expecting different results”   Of course that is true. But, more importantly, how do we stop doing the same thing over and over again once we’ve figured out we aren’t getting the results we want?   In this episode, we will talk about one of the key things we can work on to over come this particular phenome...

You ever feel like your employees just don’t get it? Like it just seems they don’t understand why you want or need things done a certain way, or why certain things cannot be done in a particular fashion? Of course you have. Tune in to learn one major thing you can do to solve this problem. Also... If you are ready to have an easier time building the business you imagine in your mind – the one that...

With costs going up like crazy right now, many business owners have figured out that they need to increase revenue. But there are many way to go about this, and sifting through all the possibilities can be confusing. What's the best method for you? Tune in to find out! Many business owners are feeling a lot of stress because it seems that they must choose between absorbing all the higher costs we...

Before our business can thrive, it must be stable. To achieve stability, we must eliminate or mitigate risks - to the degree possible. So how do we do that? Tune in to find out! Many business owners are feeling a lot of stress because it seems that they must choose between absorbing all the higher costs we are seeing in 2022, which will dramatically reduce their profitability – or even stability,...

How can you speak about - or teach your sales and/or service professionals to speak about - providing your customers a solution in a way that really addresses the customers' needs, and is compelling? How can we sound competent, without crossing the line to making the sales call all about us, our abilities, and our knowledge - which we know will completely turn the customer off? Tune in to find out...

Some people in your life are going to say things which can support your existing negative thoughts about your ability to achieve success, or your worthiness of finding success. Why does this happen, and what can we do about it? Tune in to find out!

There are basically four types of conflict resolution. Which one does your company's culture embrace? Also, if you're looking for more in depth, comprehensive information on the topics we cover in this podcast, in an easy to follow, step-by-step format, check out my Business Owners' Freedom Blueprint course by going to www.siscourse.com today! It covers everything from processes and procedures to...

One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives. Why is it so hard to get buy-in? Based on my experience, what feels like reluctance from our employees really comes down to only six things. This is part four of a four-part series, where...

One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives. Why is it so hard to get buy-in? Based on my experience, what feels like reluctance from our employees really comes down to only six things. This is part three of a four-part series, where...

One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives. Why is it so hard to get buy-in? Based on my experience, what feels like reluctance from our employees really comes down to only six things. This is part two of a four-part series, where w...

One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives. Why is it so hard to get buy-in? Based on my experience, what feels like reluctance from our employees really comes down to only six things. This is part one of a four-part series, where w...

Your employees are going to call for help, or ask you questions in the office or in a meeting. That’s a given. What is not a given is how you approach those questions.  How you handle these questions can be the difference between one day having freedom, or building a business that owns you. Is your approach working towards giving you freedom, or is it giving you job security as the permanent help...

We all know that the skills and abilities that got us to the point we are at today are not likely to be the same skills and abilities to get us to our ultimate goal. At this moment, none of us would argue that. But what do we do in those moments where we must take on one of these unpleasantries, and just don't have the energy or desire? Tune it to find out! Send a question you would like answered...

You know your company really does offer better quality, better service, and/or better value than your competitors. And you’re very proud of this. But why don’t your customers, or potential customers, believe you? More importantly, how you can you fix this? Are you trying to hire, but are just not currently getting the results you want? Have you almost given up on the idea that you really recruit t...

A question we have all, no doubt, asked aloud or just to ourselves hundreds of times is “How can I motivate this particular employee?”  That’s exactly what we talk about in this episode. Are you trying to hire, but are just not currently getting the results you want? Have you almost given up on the idea that you really recruit the talent you need to grow your team? What if I told you that the reas...

A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrating. Just like clockwork, I think the problem is solved, and before I know it, the same problem becomes an issue again. We have tried everything to fix this problem. It’s been going on for so long that I feel like we have been addres...

Why do some projects or initiatives get stuck, or don’t really take off? Why do we end up facing some of the same challenges over and over again? What can we do to make sure we don't lose sight of projects or initiatives that are supposed to make our lives easier? Tune in to find out! Also, if you have a question or topic you'd like Brian to address, shoot him a DM at on his Facebook page: https:/...

Listener 'MP' asked, "Brian, I am heavily focused on writing procedures for my business. What do you suggest I do to make sure the procedures I write will be effective?" There are key elements every procedure must contain to be effective. What are they? Tune in to find out! Thanks for your question 'MP'! If you have a question you'd like me to answer, or a topic you'd like me to cover, please send...