Service Industry Success

Each of us have drivers that make us better. Those same traits and drivers can also be detrimental to our success if left unchecked. Recently, I discovered I had been ignoring an obvious symptom of this which was making things unnecessarily hard. There is no escaping. The problem within me is still very present. Tune in to see what I mean and how knowing about this can help you! Open enrollment fo...

One of the harder things we have to do is to stop bench marking and pursuing success like an employee, and begin looking at things and taking action like a business owner. In this episode I share two very specific things we can do, both of which I learned from my greatest mentor, which can help us in our endeavor to stop acting like an employee in our own company. Learn more about Brian's training...

I don’t know many service providers pursuing customers who predominantly make buying decisions based on price. In fact, every service provider I know explicitly says they prefer not to attract those customers. They want to be the Nordstrom of their industry. Offer premium service, and collect premium dollars. And I get that. And yet, their messaging to their employees is about providing value to t...

An obvious goal for building a business is to generate profits And I’m frequently asked, “How much profit should we take for our company?” While I can’t just blurt out a number, I can walk you through how to easily figure it out for you, your company, and your situation. Tune in to hear how. Check out the new page on my website, at www.successgoodies.com . Here you will find short videos, each jus...

It’s 2023, and many of us are setting out to reach the goals we have established for this year. For us to have the best chance to achieve our goals, there is one thing we need to talk about right away. And that is the number one reason goals are not achieved. The sooner we get out in front of this, the more likely and easier it will be for us to achieve the goals we have established. What is it? T...

One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us...

One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us...

One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.” We say or think things like – nobody could understand what I’m going through. Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us...

Today I’ll talk about the key to freedom from our business. The key to trusting our employees. The key to developing a compelling marketing message. The key to customer retention. The key to increased sales.   The door to just about everything we want is opened with this key. In my case, figuring this out literally changed everything overnight! What is it? Tune in to find out! You can learn more a...

I don’t think I know of a single business owner who hasn’t said these words: “I don’t know what happened. We fixed the problem, and then a few months later, it’s like we didn’t fix anything. And we were dealing with the same thing all over again. I can’t explain it, but it’s super frustrating.” In this episode, I’ll tell you what I changed to stop facing the same problems over and over again. I'm...

There are two rules about financials that I was taught early in my career, which honestly, I didn't understand the significance of at the time. But now as I've seen the consequences of not following those rules, I understand perfectly why they were emphasized so much. Not following these particular rules are the two most common and dangerous mistakes I've seen business owners make when it comes to...

Marketing has taken a back seat to recruiting and hiring for the last few years. But, as it always does, that is going to change. Having an effective marketing message is going to be vital. So how do we create marketing that is compelling? Stay tuned to find out the key element that changed everything for me! We are very excited to announce that Brian has just finished developing three new mini-co...

Once a company is big enough where the business owner doesn’t have time to run the company in a big picture sense, AND keep track of the day-to-day business, AND generate sales, the business owner will figure out that there is not enough of them to go around. And for many, this is where they decide they need to hire a salesperson. If this is you, you won’t want to miss this episode. For free resou...

We all know we will eventually need to document all our processes and procedures. This can feel like one of the most daunting and seemingly massive projects we will ever take on. But it doesn’t have to be like that. It can actually be quite simple - even easy! And take less time than we think. How? Tune in to hear my approach! If you are a member of an industry association, you probably know that...

We all know that we need to motivate our team to perform – sometimes more than others. But what does that actually look like? Aside from the rah-rah speech that impacts only a fraction of the team, and which produces results that are short-lived… Besides using bonuses and other monetary means, which are expensive and only resonate with employees that are driven by money… How exactly can we motivat...

When it comes to increasing sales, we generally talk about marketing generated opportunities, close rates, add on sales, and follow up – all of which are obviously important Today, I will talk about a way to maximize sales opportunities that I rarely hear discussed - but personally saw the benefits of in my own company. Tune in to hear what it is! Also: Brian's MySuccessWorx group coaching program...

One of the more troubling questions we find ourselves as business owners asking is, “Why don’t they get safety, risk, or liability concerns?” In almost all cases, effectively addressing our biggest risks, safety and otherwise, is absolutely critical to the company surviving – let alone growing and thriving. One major blunder could bring the whole thing down. So, why don’t employees prioritize them...

Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work.   In the conclusion of this two-part series, Brian discusses the simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more. Brian's M...

Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work. In part one of this two-part series, Brian discusses a simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more. Brian's MySuccessWo...

For many business owners, diving into their financials is daunting, overwhelming, and scary. There is a lot at stake and there are a lot of numbers. Not to mention, there are plenty of people who just plain don’t like working with numbers all that much. It doesn’t have to be scary and tedious. Here’s a way to get started that – at least for me – helped make a molehill out of a mountain. If you are...

You’d probably never admit this to your team... but, deep down you really would rather just make the critical decisions yourself. You don’t want to offend anyone, but trusting your team is just not realistic for you right now.. The problem is, you can’t go on like this. It limits your ability to grow your company. It’s not sustainable. Something’s going to to give..   So how do we fix this inabili...

It’s so frustrating to put the time, energy, and oftentimes money, into solving a problem, only to face the same problems a few days, weeks, or months from now – as if we had never solved this problem at all!   So how can we overcome this frustrating, but common problem from happening? Tune in to find out. You can learn more about Brian's training and coaching at: https://www.serviceindustrysucces...

It’s very difficult to achieve an undefined goal, and decision making gets much easier once we know what we are aiming for. But often, business owners don’t have a method to determine exactly what they are trying to build, or what they want their company to look like in the future Here’s how I’ve taken this on with people I work with. You can learn more about Brian's training and coaching at: http...

We all know that we need to hold people accountable if are going to have a reasonable expectation that we will have consistent performance. But why are some things easy to hold people accountable to and others are quite difficult? Today I'll discuss the number one reason. Check out my updated website where you can learn about everything I offer, get lots of free resources, and keep up with what we...

Figuring out the role we want our employees to ultimately play in the company is critical if we want to get the most benefit from specific strategies, tactics, and ideas we want to implement. And I cover all the great lessons we learned about managing a team from Patrick Swayze's character called Dalton in the movie Roadhouse. Also, if you would like some specific tips, strategies, and tactics to...