Property Management Business

Are you feeling guilty about taking time off? Does the day-to-day grind keep you from thinking about big-picture growth? In this episode, roles are reversed as Pablo Gonzalez joins us to ask Marc the questions. Marc opens up about his unconventional philosophy that helped him scale Grace Management to over 1200 doors. Revealing why reading the Wall Street Journal is a good use of his time, how he...

In this episode, Ben Burnett, Grace Property Management's VP of Property Management, shares how he manages a team of 15 high performing property managers, his journey from being a PM to a VP, and the challenges he's overcome. He discusses his approach to leadership, emphasizing the importance of one-on-one meetings, and how he handles owner leads. This conversation offers valuable insights for com...

In this episode, Jessica Kampa VP of Operations at Grace Property Management, joins us to pull back the curtain on how their property management company runs. Jessica shares her journey from being hired to her current role, discussing the importance of delegation, why she's a firm believer in weekly one-on-ones, and how she's learned to manage a growing team. She offers invaluable advice to other...

In the current volatile market, property managers face a number of complex issues, from rising maintenance costs to longer days on market and shifting rent dynamics. On this episode, Marc sits down with Jesse Lederman, a senior analyst from Zelman & Associates, to dissect the latest single-family rental survey from Zelman. They discuss the critical trends impacting your business, including occupan...

Have you ever made a bad hire? Finding the right people is a frequent challenge for property management companies. Many struggle with hiring processes that lack structure, leading to less-than-ideal hires and high performers leaving. The key to building a strong team and allowing owners to step into more of a CEO role is to implement a consistent, values-driven hiring process. This episode gives p...

Discover the ten toughest states for landlords, uncovering the strict laws, high taxes, and lengthy eviction processes that make property ownership challenging. Marc reveals how anti-landlord legislation and rent control impact your bottom line. Crucially, learn about the rise of "accidental landlords" and how this growing market segment presents a major opportunity for property management busines...

Marc shares his takeaways from attending the "Housingwire" event, where the speakers were the CEOs of top publicly traded real estate sales companies. Marc shares his reflections  revealing surprising details about brokerage profitability, the constant challenge of retaining quality agents, the overemphasis on 'culture', and the real impact of technology on the industry. Discover why focusing on l...

What are the biggest mistakes property managers make when it comes to preventative maintenance? In this episode, Marc and former NASCAR driver Blake Koch, CEO of Filtertime, reveal the secrets to a proactive maintenance strategy (and what NOT to do!)  that protects your properties and saves money.   Blake, drawing on his unique background, shares insights into essential preventative measures for c...

Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, and the follow-up strategies that truly resonate.  ...

Struggling with the time-consuming utility setup for new tenants? Discover a game-changing solution with Zac Maurais of Utility Profit. In this episode, Marc Cunningham explores how Utility Profit streamlines and even monetizes the utility transfer process for property managers. Learn how their platform automates tenant communication, confirms utility transfers, and provides a clear dashboard for...

The most effective way to move your property management business forward is to practice periodic strategic thinking. Marc shares how his company practices strategic thinking and the specific tactics to achieve long-term success. Marc Cunningham guides you through the key business areas of growth, pricing, owner communication, and marketing.    Learn how to develop a proactive approach instead of c...

Do you want your owner clients to see you as more than just someone who handles repairs? To truly be an asset advisor, property managers need a solid understanding of property loans. In this episode, Marc chats with Josh Heinz of LendingOne, to demystify the world of property loans and lending.    They discuss the critical differences between individual and portfolio loans, and why this matters to...

Do you ever dream of selling your property management business one day? Or just curious about its current value? In this insightful episode, Marc chats with property management consultant Deb Newell about the ins and outs of selling a property management business. This conversation dives deep into key factors that influence a company's valuation, including EBITDA multiples and contract terms.    D...

Revolutionize Your Resident Experience with group rate internet for your single family home rentals! In this special bonus episode, Marc welcomes Thad Tarkington, co-founder and CEO of Second Nature, to unveil a groundbreaking product: group rate internet. Discover how this innovative offering provides FAST internet to residents at a discounted rate, while also generating revenue for property mana...

Marc takes open questions from property managers on a variety of topics including effective strategies for handling disrespectful tenants, creating DIY repair videos, and qualifying potential owners. Learn how to respond to negative reviews, implement a welcome gift strategy, and navigate the complexities of credit repair recommendations.   This episode is packed with valuable insights and actiona...

Feeling Anxious About the FTC Lawsuit Against Greystar? The recent FTC lawsuit against Greystar has sent shockwaves through the property management industry, leaving many property managers feeling uncertain and anxious about the future. In this episode, Marc Cunningham provides clarity and guidance on navigating the evolving landscape of fee transparency and compliance.   Discover the potential im...

Want to grow your property management business by 100+ doors per year without a dedicated BDM? In this crossover episode with Stephen Fox from Upkeep Media, Marc Cunningham shares Grace Property Management's unique approach to growth.    Learn how Grace Property Management leverages executive property managers as independent contractors, focusing on relationships and education rather than traditio...

Are you struggling to show your expertise to your owner-clients and show yourself as a true real estate investment advisor rather than just a property manager? If so, the solution may be to hold annual risk-assessment meetings with your owner-clients.  Marc Cunningham explains what the conversations sound like and why they are crucial for building strong owner relationships and showcasing your exp...

How much should you tell your property owners to expect to spend on property maintenance? In this episode, you will learn how to set realistic expectations with owners and optimize your maintenance processes for lease renewals. Joining us is Ray Hespen of Property Meld to discuss maintenance costs, common mistakes property managers make, and the importance of tenant satisfaction.    Plus, hear a h...

Are your vacant rental properties taking longer to rent? If so, you are not alone - but there are things you can do to reduce your vacancies and speed up your rental process. In this episode, you will learn how to set realistic renting expectations with owners, price properties more effectively, what types of move-in specials to offer, and leverage your vacant property marketing to attract new own...

Should you use AI in your property management company marketing? In this episode, learn when AI will help and when it will hurt your marketing for new owner-clients. We also discuss whether Google can detect AI-generated content  and its impact on SEO. Joining us in this episode is Marie Tepman of Fourandhalf to discuss the pros and cons of AI for attracting new owner clients.    Discover the impo...

Want to hear a few of our scathing one-star Google reviews? Marc Cunningham shares real one-star reviews Grace Property Management has received and reveals his strategies for responding effectively.    Marc explains how to remain "unoffendable", avoid online arguments, maintain professionalism, and why a delayed response is essential. Discover the five essential steps to follow when crafting your...

How do you accurately determine a property's rental rates in a fluctuating market? Joining Marc and Nathan Jackson of RentFinder.ai to discuss the complexities of property pricing. Witness a hilarious role-playing scenario where Marc transforms into a demanding property owner, putting Nathan's expertise to the test.   You will gain valuable insights into the factors that influence rental rates, in...

Ever wondered when it's okay to break the rules and step outside your established processes? In this episode, Marc sits down with Jordan Muela of LeadSimple to explore the delicate balance between processes and judgment in property management.    Discover Jordan's entrepreneurial journey, the importance of cycles and fascination in business, and his expert advice on starting and scaling a property...

Ready to streamline your property management training process? In this episode, Marc shares Grace Management's proven 11-step system for training new property managers. Learn how to instill a "We Don't Sell" philosophy, focusing on education and relationships rather than a transaction mindset - and why that is necessary for long term success.   Discover the importance of understanding your ideal c...