New Patients Now

What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth.  You’ll learn:  How to create an experience patients want to talk about The small details that turn patients into referrers How to build a culture that dr...

Bill Dorfman has built one of the most remarkable careers in dentistry, helping build Discus Dental into a business with more than $1.3 billion in sales. In this episode of New Patients Now, Dr. Bill sits down with Flint to share the decisions, opportunities, and lessons that took him far beyond the operatory. From the smartest business deal he ever made to what he learned from some of Beverly Hil...

September is historically a slower production month, but that doesn’t mean it has to be for your practice. In this episode, Flint breaks down the 7 Deadly Sins of September and how to avoid the behaviors that can derail production and put you behind heading into the fourth quarter.  You’ll learn:  Why coasting into September can put your production goals at risk  How pride and desperation can impa...

What if the biggest thing holding your practice back isn’t a lack of knowledge, strategy, or opportunity but the way you see what’s possible? Flint challenges owner doctors to think differently about their potential and the future of their practice.  You’ll learn:  The one decision that can change what’s possible for your practice Why the way you see yourself matters more than you think What succe...

Do you know what each new patient is actually worth to your practice? In this episode, Flint breaks down the math behind new patients and revenue so you can see how many additional patients it would take to reach a specific revenue goal and what that growth could mean for your practice.    You’ll learn:  How to calculate what one new patient is worth to your practice  How to work backward from a r...

New patient volume is the single greatest indicator of practice growth—whether you're a private practice or a DSO. Flint breaks down what it really takes to create a healthy, consistent flow of new patients and the three things every growing practice gets right.  You’ll learn:  Why new patient volume is the clearest predictor of practice growth  One shift that makes it easier for patients to choos...

Are hidden blind spots holding your practice back?  In this episode of New Patients Now, Flint Geier explains why successful doctors often become blind to the habits that quietly repel the patients, team members, and opportunities they want most.  You'll discover a simple three-step framework to identify those blind spots, break out of complacency, and take action that drives real practice growth....

Taking a practice to the next level requires more than clinical skill. It requires leadership, team alignment, and the ability to navigate change.    Dr. Zach Rifkin stepped into Rifkin Dental Group after his mother, Dr. Susan Rifkin, spent more than 30 years building the practice. Flint sat down with Zach to discuss what it took to lead through transition, earn trust, and continue growing a succe...

Most practices think the fix for slow new patient growth is more marketing spend. This week's conversation says that's the wrong place to look.  Flint sat down with Marc Wagner, founder and host of the DentalBytes podcast, for a wide-ranging conversation covering front desk performance, AI, leadership, and the patient experience.  They get into what a missed call actually costs a practice, where A...

What if the biggest reason your practice isn't growing isn't your marketing but what happens after the new patient walks in the door? In this episode of the New Patients Now Podcast, Flint breaks down why most new patients never come back, and the simple shift that turns a one-time visit into a lifetime patient relationship. From a restaurant's red napkin rule to the real math behind patient reten...

He was out of the country for 10 clinic days. His practice still doubled its new patient goal. Flint sits down with Dr. Brice Gilliam of Elevation Orthodontics to find out what changed when he stopped setting goals alone and finally brought his whole team into the process, and why pre planning his calendar became one of the most important things he did all year.    Take the 5-Star Challenge

This week Flint shares a conversation recorded in the field with Bobbie-Jo Van Ruskenveld of Patterson Dental British Columbia and Machelle Williams from his team, hosted by Dental Bytes' Marc Wagner. They traveled through Western Canada visiting practices firsthand, and what they found was the same problem showing up in every room.   You'll hear what nearly 45 mystery calls revealed about practic...

This week Flint sits down with Dr. Mike Jin, a practice owner who spent three years inside 16 different offices, from Beverly Hills cosmetic practices to community clinics, figuring out exactly what he wanted to build and why. He opened his own practice at the end of 2019, got hit by a pandemic a few months later, and still built something that now runs at more than three times the productivity of...

In this episode, Flint Geier sits down with Danielle Haase, Call Center Team Leader at a thriving multi-specialty dental practice in Terre Haute, Indiana, to pull back the curtain on what a $15 million practice is actually built on.  What makes Danielle's story remarkable is where it started. She was hired as a chart puller, literally pulling paper files off the wall, and grew into leading a six-p...

In this episode, Flint sits down with Dr. Brad Hughes, owner of Vision Dental Partners and a Scheduling Institute alumni, to talk about what it actually takes to grow from a single-chair practice in Leo, Indiana to ten locations and what most doctors get wrong before they ever get started.    Brad is a great example of what happens when a doctor doesn't just go through the program but actually exe...

In this episode, Flint Geier sits down with Ryan Corby, CEO of Smile Advantage, to explore how dental membership plans can become one of the most powerful tools for growth in private practice when implemented with intention. They break down the most common misconceptions around membership models and highlight what separates the practices that fully leverage them from those that only scratch the su...

For most of 2025, this North Carolina dentist was telling herself the same stories every practice owner falls back on: it’s the economy, my market is saturated, we’re fee-for-service so growth is hard.  She was averaging 11 new patients a month.  She had taught her team everything she knew, and the numbers had stalled out. Five months later (without spending one extra dollar on marketing) her prac...

Most of us have made a commitment and immediately started looking for the out. The diet that "doesn't count on weekends."  The 90-day challenge with a Mexico wedding exemption built in. If you've ever done that—congratulations, you're human. But it's also exactly the pattern that keeps practices plateaued.  In this episode, Flint Geier shares what happened when he committed to 100 days without alc...

What happens when someone has listened to more new patient phone calls than almost anyone on the planet — and then retires? You sit her down and ask her to tell you everything she knows.  Ginger Foretich spent 17 years at The Scheduling Institute, starting as an auditor making mystery calls to dental and orthodontic practices across the country. Over time, she evaluated thousands of practices and...

Running 314 new patient appointments a month would make most practice owners break into a sweat.  Luke, COO of Access Endodontics in Maine, does it while preaching something his team calls the Chill Factor.    Luke joined New Patients Now to share how his high-volume endodontic practice grew from around 260 new patients a month to consistently averaging 314 — without burning out the team or sacrif...

In this solo episode, Flint Geier gets honest about something that rarely gets discussed in the private practice world: the role your energy, attitude, and daily mindset play in how your practice actually performs. Not just in patient care or call conversion — but in the culture of the building, the engagement of your team, and the experience every new patient has when they walk in or call for the...

Dr. Daniel Funk grew up watching his father practice dentistry in Delta, Utah — and spent most of his early career trying to do something different.  After dental school, he headed to Texas and spent years working for a DSO, mastering his craft without worrying much about the business side of things.  Then he came home.  Eighteen months into co-owning a private practice with his partner Dr. Bloomf...

What if the biggest growth lever in your practice isn’t marketing… but how your patients feel?  In this episode of the New Patients Now Podcast, Flint sits down with Brad Kirch, managing partner of Sequel Coffee and Roam coworking spaces, to unpack the real meaning of hospitality—and why it’s the missing link in most practices today.  From Chick-fil-A’s $10M-per-location model to Disney’s “peak-en...

***SPECIAL EDITION PODCAST***    Brought to you by the Dentistry Uncensored podcast, hosted by the knowledgeable and always humorous Howard Farran, CEO of Dentaltown. If you’re not already listening, you should be.    In this special episode, Howard sits down with our Founder, Jay Geier, and President, Flint Geier, for a powerful conversation on what separates stagnant practices from scalable ones...

You think you provide a great patient experience. But have you actually walked through it yourself?  In this episode of New Patients Now, Flint Geier shares a real-life experiment: calling three dental offices to schedule a simple cleaning. All three had strong reputations. All three had nice offices. All three likely believe they provide an exceptional patient experience.  And yet… two of them lo...