New Patients Now

Taking a practice to the next level requires more than clinical skill. It requires leadership, team alignment, and the ability to navigate change.    Dr. Zach Rifkin stepped into Rifkin Dental Group after his mother, Dr. Susan Rifkin, spent more than 30 years building the practice. Flint sat down with Zach to discuss what it took to lead through transition, earn trust, and continue growing a succe...

Most practices think the fix for slow new patient growth is more marketing spend. This week's conversation says that's the wrong place to look.  Flint sat down with Marc Wagner, founder and host of the DentalBytes podcast, for a wide-ranging conversation covering front desk performance, AI, leadership, and the patient experience.  They get into what a missed call actually costs a practice, where A...

What if the biggest reason your practice isn't growing isn't your marketing but what happens after the new patient walks in the door? In this episode of the New Patients Now Podcast, Flint breaks down why most new patients never come back, and the simple shift that turns a one-time visit into a lifetime patient relationship. From a restaurant's red napkin rule to the real math behind patient reten...

He was out of the country for 10 clinic days. His practice still doubled its new patient goal. Flint sits down with Dr. Brice Gilliam of Elevation Orthodontics to find out what changed when he stopped setting goals alone and finally brought his whole team into the process, and why pre planning his calendar became one of the most important things he did all year.    Take the 5-Star Challenge

This week Flint shares a conversation recorded in the field with Bobbie-Jo Van Ruskenveld of Patterson Dental British Columbia and Machelle Williams from his team, hosted by Dental Bytes' Marc Wagner. They traveled through Western Canada visiting practices firsthand, and what they found was the same problem showing up in every room.   You'll hear what nearly 45 mystery calls revealed about practic...

This week Flint sits down with Dr. Mike Jin, a practice owner who spent three years inside 16 different offices, from Beverly Hills cosmetic practices to community clinics, figuring out exactly what he wanted to build and why. He opened his own practice at the end of 2019, got hit by a pandemic a few months later, and still built something that now runs at more than three times the productivity of...

In this episode, Flint Geier sits down with Danielle Haase, Call Center Team Leader at a thriving multi-specialty dental practice in Terre Haute, Indiana, to pull back the curtain on what a $15 million practice is actually built on.  What makes Danielle's story remarkable is where it started. She was hired as a chart puller, literally pulling paper files off the wall, and grew into leading a six-p...

In this episode, Flint sits down with Dr. Brad Hughes, owner of Vision Dental Partners and a Scheduling Institute alumni, to talk about what it actually takes to grow from a single-chair practice in Leo, Indiana to ten locations and what most doctors get wrong before they ever get started.    Brad is a great example of what happens when a doctor doesn't just go through the program but actually exe...

In this episode, Flint Geier sits down with Ryan Corby, CEO of Smile Advantage, to explore how dental membership plans can become one of the most powerful tools for growth in private practice when implemented with intention. They break down the most common misconceptions around membership models and highlight what separates the practices that fully leverage them from those that only scratch the su...

For most of 2025, this North Carolina dentist was telling herself the same stories every practice owner falls back on: it’s the economy, my market is saturated, we’re fee-for-service so growth is hard.  She was averaging 11 new patients a month.  She had taught her team everything she knew, and the numbers had stalled out. Five months later (without spending one extra dollar on marketing) her prac...

Most of us have made a commitment and immediately started looking for the out. The diet that "doesn't count on weekends."  The 90-day challenge with a Mexico wedding exemption built in. If you've ever done that—congratulations, you're human. But it's also exactly the pattern that keeps practices plateaued.  In this episode, Flint Geier shares what happened when he committed to 100 days without alc...

What happens when someone has listened to more new patient phone calls than almost anyone on the planet — and then retires? You sit her down and ask her to tell you everything she knows.  Ginger Foretich spent 17 years at The Scheduling Institute, starting as an auditor making mystery calls to dental and orthodontic practices across the country. Over time, she evaluated thousands of practices and...

Running 314 new patient appointments a month would make most practice owners break into a sweat.  Luke, COO of Access Endodontics in Maine, does it while preaching something his team calls the Chill Factor.    Luke joined New Patients Now to share how his high-volume endodontic practice grew from around 260 new patients a month to consistently averaging 314 — without burning out the team or sacrif...

In this solo episode, Flint Geier gets honest about something that rarely gets discussed in the private practice world: the role your energy, attitude, and daily mindset play in how your practice actually performs. Not just in patient care or call conversion — but in the culture of the building, the engagement of your team, and the experience every new patient has when they walk in or call for the...

Dr. Daniel Funk grew up watching his father practice dentistry in Delta, Utah — and spent most of his early career trying to do something different.  After dental school, he headed to Texas and spent years working for a DSO, mastering his craft without worrying much about the business side of things.  Then he came home.  Eighteen months into co-owning a private practice with his partner Dr. Bloomf...

What if the biggest growth lever in your practice isn’t marketing… but how your patients feel?  In this episode of the New Patients Now Podcast, Flint sits down with Brad Kirch, managing partner of Sequel Coffee and Roam coworking spaces, to unpack the real meaning of hospitality—and why it’s the missing link in most practices today.  From Chick-fil-A’s $10M-per-location model to Disney’s “peak-en...

***SPECIAL EDITION PODCAST***    Brought to you by the Dentistry Uncensored podcast, hosted by the knowledgeable and always humorous Howard Farran, CEO of Dentaltown. If you’re not already listening, you should be.    In this special episode, Howard sits down with our Founder, Jay Geier, and President, Flint Geier, for a powerful conversation on what separates stagnant practices from scalable ones...

You think you provide a great patient experience. But have you actually walked through it yourself?  In this episode of New Patients Now, Flint Geier shares a real-life experiment: calling three dental offices to schedule a simple cleaning. All three had strong reputations. All three had nice offices. All three likely believe they provide an exceptional patient experience.  And yet… two of them lo...

Most practice owners want more new patients — but very few have a realistic, repeatable system for achieving consistent new patient growth. In this episode of New Patients Now, Flint Geier breaks down a proven framework for setting a new patient baseline your team will understand, believe in, and execute against. You’ll learn how to calculate a realistic starting point, account for seasonality, an...

Podcast Description  Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different.  In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity,...

New Year’s resolutions are broken by Valentine’s Day — and deep down, you already know why. In this episode, we dismantle the myth that real change comes from making a list on January 1st. Instead, we walk through a practical, no-nonsense framework for attracting better results in your practice and your life — without relying on motivation, wishful thinking, or “throwing it out to the universe.” Y...

In this episode of the New Patients Now Podcast, Flint Geier shares a powerful lesson on how the way you handle crises in your practice can define your reputation with patients. Drawing from a surprising personal experience in Italy, Flint walks through the importance of maintaining high standards of service, even when things go wrong. The episode explores strategies for over-communicating with pa...

Most practices say they want more new patients… but almost none are willing to do the one thing that guarantees change: train their team. After completing almost 36,000 in-office trainings, patterns become impossible to ignore — not just in the teams themselves, but in the beliefs doctors carry into the process. This episode gives a behind-the-scenes look at what really happens when a practice com...

In Episode 14 of the New Patients Now Podcast, Flint Geier breaks down the often-overlooked leadership skill that determines whether your practice grows or stalls: accountability. In this powerful episode, Flint explains why most people naturally resist being held accountable, the difference between micromanaging and true leadership, and the four essential pillars every practice owner must master—...

In this episode of New Patients Now, host Flint Geier sits down with Dr. Larry Black, a South Georgia dentist whose practice has undergone a massive transformation since joining the Scheduling Institute in 2021.    Dr. Black shares how his team grew from seeing 18 new patients per month to over 70, all without adding staff or operatory space. He credits the breakthrough to on-site team training, c...