Robert Wesley

Future Value

Business EN ↓ Odcinki: 4

Where loyalty, travel, and retail meet cutting-edge technology. Hosted by serial entrepreneur Robert Wesley , Future Value looks ahead to how brands will engage customers in the next era. From AI-powered personalization to tokenized rewards, Robert speaks with innovators and leaders building tomorrow's customer experiences.

Koniecznie odwiedź stronę podcastu i wesprzyj twórcę: www.robertwesley.io

Autor

Robert Wesley

Kategoria

Business

Strona podcastu

www.robertwesley.io

Ostatni odcinek

9 kwi 2026

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Odcinki

When AI Agents Choose for You: Loyalty, Rewards & the New Customer Touch Points | Philip Rothaus 09.04.2026 34:03

In this episode of Future Value, Robert Wesley sits down with Philip Rothaus to explore what happens to brands, loyalty, and customer relationships when AI agents begin making decisions on our behalf. They unpack the rise of Agentic AI through the lens of consumer agency—the paradox of “more convenience, less control”—and the philosophical questions that come with intermediated decision-making. Th...

Web3 Travel Is Back: Crypto Payments, Ownership & Fractionalized Stays | Michael Ros (Sleep.io) 19.03.2026 28:17

In this episode of Future Value , Robert Wesley sits down with Michael Ros , founder and CEO of Sleep.io , to explore what’s real (and what’s hype) at the intersection of Web3 and travel . They unpack how blockchain can change the travel user journey—from crypto payments and on-chain booking experiences to new models of ownership through NFTs and fractionalization . Michael explains where...

The Future of Hotels: AI, Robots & the Hidden Tech Behind Hotels | Khang NGUYEN TRIEU 05.03.2026 29:45

In this episode of Future Value , Robert Wesley sits down with Khang Nguyen Trieu , former APAC CEO and Group Chief Technology Architect at Accor, where he oversaw technology across 40 brands and more than 5,500 hotels worldwide . They unpack the reality of hotel technology today—from fragmented legacy systems and manual operations to the rise of AI, automation, and robotics transforming hosp...

The Future of Airline Loyalty: Customization, Communities, Partnerships | Brett Catlin 17.02.2026 26:36

In this episode of Future Travel, Robert Wesley hosts Brett Catlin (VP Alaska Air Group). They delve into the concepts of customization and personalization in the travel industry, exploring the role of cohorts, earning loyalty rewards, communities, data collection, strategic tie-ins, co-branding, agent-based bookings, and the future of airline loyalty programs. The discussion emphasizes the distin...