Future Value

In this episode of Future Value, Robert Wesley sits down with Philip Rothaus to explore what happens to brands, loyalty, and customer relationships when AI agents begin making decisions on our behalf. They unpack the rise of Agentic AI through the lens of consumer agency—the paradox of “more convenience, less control”—and the philosophical questions that come with intermediated decision-making. Th...

In this episode of  Future Value , Robert Wesley sits down with  Michael Ros , founder and CEO of  Sleep.io , to explore what’s real (and what’s hype) at the intersection of  Web3 and travel . They unpack how blockchain can change the travel user journey—from  crypto payments  and on-chain booking experiences to new models of  ownership  through NFTs and  fractionalization . Michael explains where...

In this episode of  Future Value , Robert Wesley sits down with  Khang Nguyen Trieu , former APAC CEO and Group Chief Technology Architect at Accor, where he oversaw technology across  40 brands and more than 5,500 hotels worldwide . They unpack the reality of hotel technology today—from fragmented legacy systems and manual operations to the rise of  AI, automation, and robotics  transforming hosp...

In this episode of Future Travel, Robert Wesley hosts Brett Catlin (VP Alaska Air Group). They delve into the concepts of customization and personalization in the travel industry, exploring the role of cohorts, earning loyalty rewards, communities, data collection, strategic tie-ins, co-branding, agent-based bookings, and the future of airline loyalty programs. The discussion emphasizes the distin...