The Pharmacy Operators Pod

In this episode of Pharmacy Operators Podcast, Eesha Sharma sits down with Ryan Johnson, founder and CEO of Float Health, to explore one of the most overlooked bottlenecks in specialty pharmacy: nursing infrastructure for home infusion. Drawing on his experience as an ER nurse - and as the son of a specialty pharmacy patient who depended on IVIG therapy - Ryan shares how Float Health was built to...

Most pharmacy leaders know AI is coming - but very few understand what it actually takes to apply it in real operations without getting lost in hype, complexity, or vendor noise. In this episode of the Pharmacy Operators Podcast , Eesha Sharma sits down with Harry Travis - former executive at Aetna, CVS Caremark, and Accredo, and a 40-year veteran of pharmacy operations. Harry has seen every major...

In this episode of Pharmacy Operators, Eesha sits down with Jessica Ciccolella-Kahl, CEO of AcariaHealth , to explore how specialty pharmacies can build truly patient-centered care within a complex healthcare ecosystem. Drawing on experience across both the payer and specialty pharmacy sides, Jessica shares how AcariaHealth works to reduce friction for patients, support providers, and deliver high...

Most people see a specialty prescription as a script and a shipment. Operators know it is an infrastructure problem. In this episode of Pharmacy Operators, Eesha sits down with Scott Hughes, VP of Strategy at CareMetx, to unpack the hidden “paper infrastructure” behind specialty pharmacy access - the fragmented systems, manual touchpoints, and operational dependencies that ultimately determine how...

Turnover in pharmacy operations can hit ~40% industry-wide. But at Nufactor, teams stay - and performance scales. In this episode of Pharmacy Operators Podcast , Eesha sits down with Leslie Vaughan (COO, Nufactor) to unpack what actually drives retention and operational excellence in specialty pharmacy: Invest in operations like an asset, not a cost center Hire ahead of demand so training is real,...

Specialty pharmacies are transforming healthcare, but navigating the complex intersection of patients, payers, pharma, and cutting-edge therapies is no easy task. In this episode of Pharmacy Operators Podcast, we sit down with Gaurang, a veteran pharmacist and leader with experience across some of the largest payers (Centene, Evernorth), specialty pharmacies (Polaris), GPOs (Premier), and pharma c...