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Terms of Use and Service Agreement for Replaio Radio

Effective date: 2018-10-21
Last updated: 2025-04-24

I. Introduction

Thank you for using our services, which we provide guided by the idea of ensuring convenient access to websites, radio stations and podcasts.

This Terms of Service constitutes an agreement for the provision of services by electronic means by the Provider. It is concluded when the User accepts the Terms of Service for the provision of services by electronic means (hereinafter referred to as: the Terms) via the Replaio Radio application, Replaio Blog and other services listed in the section: Types and scope of services provided electronically by Replaio.

The content of the terms applies to users using the services: Replaio Application, Replaio Browser, Replaio Search, Replaio Blog and Replaio Newsletter described below.

II. Replaio Services Provider

  1. The provider of Replaio Services is Replaio spółka z ograniczoną odpowiedzialnością with its registered office in Krosno (Poland), ul. Tysiąclecia 14a, NIP 6842650730, REGON number 381340090, entered into the National Court Register by the District Court in Rzeszów, XII Commercial Division of the National Court Register, under KRS number 0000749616, Dun & Bradstreet D-U-N-S®: REPLAIO SP Z O O, 14 a Ul. Tysiąclecia, 38-400 Krosno, D-U-N-S® Number: 850661868 (hereinafter referred to as: Replaio).

  2. The provider can be contacted via email: support@repla.io

  3. Replaio Services are provided and maintained by the provider.

  4. Replaio operates on the basis of legal conditions in force in Poland. The use of Services in other locations may be subject to other local regulations. Users who decide to access or use Replaio Services in locations other than Poland do so at their own risk.

  5. Replaio is a brand of Replaio sp. z o.o. All other names, trade names, brands and trademarks that may appear in the Replaio application, on the Google Play page and on other Replaio pages belong to their owners and are used for informational and identification purposes. Replaio and the services we provide are not in any way associated with these entities.

III. Users of Replaio Services

Replaio Services can be used by individual users who have reached the age of majority specified in their country of origin,

IV. Types and scope of services provided electronically by Replaio, called Replaio Services

Definitions regarding services

Public URL address — hyperlink, i.e. a reference to a website publicly available on the internet or hyperlink, reference directing to websites and audio content (including internet radio stations, podcasts) publicly available on the internet. The URL address always remains under the full and exclusive control of its owner.

Replaio Application — a mobile application providing Replaio services available through the Google Play store — available Here.

Replaio Browser — a service available from the Replaio application of an internet browser with a built-in audio content player, e.g. radio stations or podcasts.

Replaio Search — a service available, among others, from the Replaio application of a search engine for public URLs of websites with particular emphasis on URLs leading to publicly available audio content, including internet radio and podcasts.

Replaio Blog — an internet service with information from the world of music, radio, culture and technology, available at: blog.repla.io.

Replaio Newsletter — a service for delivering messages with information related to Replaio Services.

1. Replaio Browser Service

1.1. Replaio Browser is a service of a specialized internet browser with a built-in, expanded audio content player, which enables, among others, convenient listening to internet radio available publicly on the internet and podcasts.

1.2. The Replaio Browser allows browsing websites and playing publicly available content including radio stations and podcasts, to which URL addresses available in the Replaio Search service lead.

1.3. The service is directed at individual users, exclusively for personal and non-commercial use.

1.4. The operation of the Replaio Browser is based on the same mechanisms that are used in popular, widely available on the market browsers and internet search engines.

1.5. The Replaio Browser allows browsing websites and playing publicly available audio content (radio stations, podcasts), to which URL addresses found by the Replaio Search service lead.

1.6. The Replaio Browser allows users to reach content publicly available on the internet and add their URLs to the favorites list. This allows for quick and convenient access to your favorite content.

1.7. Replaio Radio users have the ability to independently enter an internet URL address (similar to other internet browsers), and then display the content of the website and listen to audio content available at the entered address.

1.8. The specialized Replaio Browser also allows the use of a built-in, advanced audio content player.

1.9. Replaio Browser, acting like a typical internet browser, allows playing audio content. Additional, built-in functions facilitate content reception, e.g. improving sound quality through an equalizer integrated with Replaio.

1.10. Playing audio content, including internet radio stations publicly available on the internet at specific URL addresses, takes place through a direct connection between the user's device and the servers (services) used by the owners of audio content.

1.11. The Replaio Radio browser, at the user's request, establishes a connection between the user's device and audio content available at specific URL addresses in the public internet.

1.12. The website address is always displayed (similar to any other typical browser) in the bar at the top of the screen, after maximizing the browser window.

1.13. Replaio does not guarantee the possibility of browsing and listening to all audio content to which publicly available URL addresses direct.

1.14. If the URL address is available in a given country, then the Replaio Browser, like other internet browsers, will display and play content that is published on it.

2. Replaio Search Service

2.1. Replaio Search — is a service that provides a search engine for public URL addresses, with particular emphasis on URL addresses leading to publicly available content, including internet radio and podcast content. It allows users to search for URL addresses by means of a query, by providing keywords. The service is directed at individual users, exclusively for personal and non-commercial use. The Replaio Search service is free of charge.

2.2. All URL addresses available in Replaio Search are publicly available on the internet.

2.3. Replaio is not a broadcaster, does not transmit and does not mediate in audio transmission. It does not retransmit and does not interfere with the audio stream available at specific public URL addresses.

2.4. Replaio Browser connects the user's device directly to the server used by the URL owner solely for the purpose of displaying or playing content from the source location on the internet, located at a specific public URL address.

2.5. Replaio in no case changes the content available at specific URL addresses.

2.6. The owners of the respective URL addresses are responsible for all intellectual property rights to the content contained at the URL addresses. Replaio is not responsible for the legality of content available at public URL addresses.

2.7. Replaio does not index URL addresses that have safeguards preventing content playback directly from a specific URL address or (e.g. security in the form of a temporary access key).

3. Replaio Blog

3.1. Replaio Blog is an internet service available at: blog.repla.io. As part of Replaio Blog, informational content on various topics is presented, including interesting facts from the world of music and broadly understood entertainment. Replaio Blog also provides promotional and advertising content regarding products and services of Replaio and third parties.

3.2. The use of the Replaio Blog Service is free of charge.

3.3. All content published on Replaio Blog pages, including photos, graphics and films, is subject to legal protection, in particular under the Act on Copyright and Related Rights.

3.4. Intellectual property rights to content made available on Replaio Blog pages belong to their authors, publishers, distributors or other entitled entities. Any use of these materials requires obtaining consent from each of these entities and cannot violate applicable law, in particular in the field of intellectual property.

3.5. Content available as part of Replaio Blog may contain names and trademarks belonging to other entities - third parties. The use of them on Replaio Blog pages serves only to identify the described products or services.

3.6. On Replaio Blog pages, promotional, marketing or advertising content may be published, including URL addresses leading to websites or services made available by other entities.

3.7. When using the Replaio Blog service, it is forbidden to:

  • Copy, reproduce and distribute content, including placing them on websites of other internet services or other distribution in whole or in part.
  • Make translations and reproduce and distribute translations of content made available on Replaio Blog pages.
  • Make and distribute summaries and modifications of content available on Replaio Blog.
  • Use URL addresses to Replaio Blog pages in such a way that it is difficult or impossible to know the source of the content.
  • Content and materials made available on Replaio Blog pages are intended for adults. Due to the specificity of services provided electronically, we cannot provide full protection of minors against access to such content.

4. Newsletter

4.1. A user of Replaio Services may consent to the provision of the Newsletter service.

4.2. The Newsletter service consists in delivering to the email address provided by the user messages about new content made available on Replaio Blog pages, including marketing content from Replaio, as well as from our partners.

4.3. Newsletter subscription is made by filling out the Newsletter order form.

4.4. Newsletter subscription is free of charge and voluntary. It is provided for an indefinite period.

4.5. The user may at any time resign from the Newsletter subscription by filling out the resignation form or sending a message about the desire to resign to: newsletter@repla.io. The address of the resignation form is in the footer of each message sent to the user as part of the Newsletter service. Resignation consists in filling out and accepting the form.

V. Audio content in Replaio Radio

  1. Replaio Radio does not transmit, broadcast, rebroadcast, retransmit, distribute or store any audio content.

  2. Replaio is not a hosting service and does not store any audio or video files.

  3. Replaio Search indexes only URL addresses to publicly available content, including audio content.

  4. Replaio in no way breaks the safeguards that may be used by content owners to prevent playback in external players and in blocked locations.

VI. Copyright of audio content

  1. Replaio has no technical and legal possibilities to verify or resolve who owns the copyright to the content available at publicly available internet addresses.

  2. It is forbidden to use our services to infringe copyright. We do not consent to adding URL addresses to content that violates copyright to Replaio Search, even if they are publicly available addresses on the internet.

  3. Replaio displays and plays only content that is publicly available on the internet. For the content, and in particular for the resulting copyright infringements, industrial property rights and personal rights, third parties, i.e. the owners of URL addresses, are responsible.

VII. Other content — advertising

  1. Replaio may display advertisements for goods and services of entities not related to Replaio.

  2. Replaio in no way represents these entities.

  3. Thanks to advertisements, Replaio with basic options, remains free for its users. They allow us to continuously develop the application, ensure its quality and proper operation on various devices and different versions of systems.

  4. We also provide paid additional options without advertising banners in the application, but the basic function of Replaio — playing content available at public URL addresses is free.

  5. Replaio respects the law and acts in accordance with the law regarding content that cannot be promoted and advertised.

  6. Displaying advertisements and video banners in Replaio takes place based on cooperation with external partners including Google. Replaio uses automatic tools that integrate our services with partners' services. Ad display is based on mechanisms for sharing advertising space.

  7. We only cooperate with partners who deliver advertisements while caring for and complying with the law regarding the content presented in advertisements. We cooperate with partners who act in accordance with EU law and respect international regulations regarding the emission and content of advertisements. Most of our advertising partners are certified IAB Europe vendors.

  8. Our partners use compliance enforcement technologies that help protect users and ensure their safety.

  9. According to our partners' guidelines, the following advertisement is prohibited:

  • counterfeits of products,
  • dangerous products or services including: recreational drugs; psychoactive substances; accessories facilitating drug use; weapons, ammunition, explosives and fireworks; instructions for manufacturing explosives or other harmful products; tobacco products,
  • products or services enabling dishonest conduct: software or instructions related to hacking; services aimed at artificially increasing traffic on websites or traffic from advertisements; false documents; services enabling academic fraud,
  • inappropriate or offensive content: harassment or intimidation of other people or groups; racial discrimination; accessories for hate groups; drastic photos of accidents or crime scenes; cruelty to animals; murder; self-harm; extortion or blackmail; trade in animals or plants from endangered species; advertisements containing vulgar language.
  1. According to our partners' guidelines, advertisements that violate the law, including local law, law related to age and cultural restrictions, particularly regarding:
  • sexual content,
  • promoting alcohol, gambling, financial and political services contrary to local regulations,
  • violating copyright or industry standards,
  • related to healthcare and medicines without required certificates.
  1. Details regarding the principles and methods of their enforcement related to advertisements displayed as part of cooperation with our partners can be found here: Google Advertising Policies Center

  2. As part of Replaio Services, we have implemented a tool for managing consents in the field of personal data processing, in particular for processing Cookies or similar technologies - CMP (Consent Management Platform). Users of the Replaio application in the Privacy Settings have the ability to control how our partners process data.

  3. Replaio is not a broadcaster, is not a hosting service; does not rebroadcast, store or retransmit radio stations. Replaio has no influence on audio advertisements broadcast by radio broadcasters. It does not limit them in any way. Their presence is not dependent on fees for additional options in Replaio, e.g. Premium.

VIII. Responsibility for content — disclaimer

  1. The Replaio Browser enables users to access public content, including audio content available at specific URL addresses, belonging to third parties.

  2. The user acknowledges and accepts that all information, data, content, including audio content, graphic elements and video are the responsibility of their owners.

  3. Replaio does not monitor, control, approve, exercise any editorial or programming control over content available at public URL addresses belonging to third parties.

  4. Third parties, i.e. the owners of URL addresses, are responsible for any violations of copyright, industrial property rights and personal rights.

  5. The user acknowledges and accepts that while using Replaio, they may be exposed to objectionable content, including unreliable, false, offensive and indecent content.

  6. Replaio is not responsible for third-party content, in particular for presenting content prohibited by law, including those described in the paragraph: "Adding URL addresses to Replaio Search".

  7. Replaio in no way promotes, supports or finances content, including audio content available at specific URL addresses belonging to third parties.

  8. Replaio Search results may contain hyperlinks to other websites not belonging to Replaio or not controlled by Replaio. Replaio has no control over the content, privacy policies or practices used on third-party websites. Replaio is not responsible for them.

  9. As a Replaio user, you acknowledge and agree that Replaio is not responsible for the availability of external websites or resources and does not endorse the advertisements, products or other materials available through such websites or in such resources.

  10. By using Replaio Services, you acknowledge and agree that Replaio is not responsible for losses or damages that you may incur in connection with the availability of external websites or resources, or in connection with relying on the completeness, accuracy of information or the existence of any advertisement, products or other materials on such websites or in such resources.

  11. To the extent permitted by applicable law, Replaio is not liable to users for losses and damages incurred as a result of:

  • users entering into any relationship with an advertiser or concluding a transaction with an advertiser whose advertisements are presented as part of Replaio Services,
  • deletion, damage or non-preservation of content and data processed as part of the user's use of Replaio Services.

IX. Reporting violations, including illegal content specified under the Digital Services Act (DSA)

  1. Replaio respects the law, including the law related to publishing information and intellectual property law. Replaio does not tolerate any form of law violation.

  2. A Replaio user has the possibility to report any case of law violation, including the presentation of prohibited content described under the Digital Services Act (DSA) and intellectual property law by contacting us at the email address support@repla.io.

  3. Additional forms of reporting violations are filling out and sending forms:

  • URL removal request form
  • form for reporting content violating legal provisions under the Digital Services Act (DSA).
  1. Each report of a violation may involve legal consequences. Please carefully analyze the case of violation before making a report.

  2. If Replaio is notified that any Content available via a URL address violates the law, including copyright, Replaio may remove these addresses from Replaio Services or take other steps it deems appropriate, without prior notice.

  3. In the case of finding multiple violations by users who add URL addresses to content that violates applicable law and the principles of these Terms, Replaio may delete the account and block access to services.

  4. If there are reasons to suspect that the user's content violates the Terms of Use of Replaio Services or violates applicable law, or could harm other users or third parties, we reserve the right to remove part or all of this content.

X. Terms of service provision by Replaio

  1. The use of our services is subject to these Terms. Please carefully read these terms, our Privacy Policy and Cookies Policy for Replaio Services and any other terms indicated in this document. If you do not understand the Agreement or do not accept any part of it, you cannot use Replaio Services.

  2. The user, before starting to use Replaio services, confirms that they have read the content of these Terms of Use of Replaio Radio and the Privacy Policy and Cookies Policy for Replaio Services.

  3. The content of this Agreement applies to all users, including users representing content owners using Replaio Services.

  4. Replaio Radio allows access to content available at public URL addresses only for private purposes not related to commercial activity.

  5. Replaio introduces a ban on delivering content that violates applicable law, content that violates personal rights or other rights of third parties, classified content, offensive, vulgar or discriminatory content, content inciting to commit a crime or content inconsistent with good manners.

  6. The use of Replaio Services may involve fees for internet access and data transmission charged by external companies — internet or mobile operators. The payment of these fees is the responsibility of the User.

  7. Access to Services provided by Replaio and their use in the form in which they have been made available is possible provided that the provisions of these terms and applicable law are observed.

  8. Under this agreement, Replaio grants Users only the right to use Replaio Services for the purpose of searching and playing content, including audio content for private (non-commercial) use. Further use of Replaio Services, in particular duplication, distribution, public sharing and decompilation is prohibited.

  9. The user is responsible for all forms of use related to playing audio content that go beyond ordinary playback.

  10. All further rights to elements and content of Replaio Services are reserved and require a separate license from Replaio and / or other holders of these rights. This applies in particular to local storage, duplication, distribution and public sharing of any element of the Services or any materials derived from it.

  11. To use Replaio services, you must download the Replaio Radio application from the Google Play store, then install the application on a compatible device and accept the terms of these Terms.

  12. As part of using the Replaio Browser service, as a user you can use the application anonymously. The use of key functions does not require creating an account.

  13. The lack of a user account in no way limits the main function of Replaio Radio — access to content, including audio content publicly available on the internet.

  14. A user account is necessary only if you want to use additional functions of the application — cloud storage and synchronization between devices of favorite URL addresses.

  15. In order to create an account, the user must use the function: "Login".

  16. A user account can be created by providing an email address and defining a new password or using your own Google or Facebook account.

  17. When creating an account using an email account, in order to ensure account security, the user must take care of the confidentiality of the password. The password for the Replaio account should be unique, difficult to guess, properly protected. We absolutely advise against using this password in services and applications of other entities.

  18. By providing your data, including email address, you agree to the collection and use of this data in accordance with the Privacy Policy available at: https://legal.repla.io/privacy.

  19. If it is necessary to change the password, use the option: "Change password" in the Your account tab. The procedure for recovering a lost password is available from the login window after selecting the option: "Continue with Email".

  20. A user who has created a Replaio account can send a request to delete it at any time.

20.1. Sending a request to delete a Replaio user account from the application level

  • Log in to your Replaio account.
  • Go to Menu and select Account.
  • Click the more icon (three dots) and select the Delete account option.

20.2. Sending a request to delete a Replaio user account from a web browser level

  • Go to the website https://account.repla.io/delete-account, read its content.
  • Click "Log in" and log in to your Replaio account.
  • Select the "Delete account" option and confirm the deletion of the Replaio account.

Rules regarding free services

  1. All Replaio services in versions with basic options are provided free of charge.

  2. When using free services, graphic advertisements (advertising banners) and video advertisements may be displayed.

  3. The agreement regarding the use of free services is concluded between the User and Replaio when starting to use the service.

  4. The agreement for the use of free services is concluded for an indefinite period.

  5. The user may terminate the agreement for the use of free services at any time by ceasing to use Replaio Services.

  6. Replaio has the right to terminate the agreement, the subject of which are free services, at any time without giving a reason.

Rules regarding paid services Replaio Premium

  1. In the Replaio application, we offer access to additional features as part of the Premium plan in the one-time payment or subscription model ("Subscription").

  2. Details regarding the Premium plan and prices can be found in the Replaio application.

  3. Replaio reserves the right to modify the features included in the Premium plan, change their prices, including organizing special promotional campaigns reducing prices.

  4. Replaio will notify users in advance of any change in subscription fees to give the user the opportunity to cancel the subscription before such a change takes effect.

  5. Continued use of services covered by the subscription after the price changes take effect means consent to pay the new amount for the subscription.

  6. Subscription is a cyclical service for which the user pays a fee at a specified, selected time interval in exchange for access to additional features as part of the Premium plan. Details regarding the time variants of the subscription and their prices can be found in the Replaio application.

  7. The subscription is automatically renewed for the next billing period, unless the user cancels it at least 24 hours before the end of the current billing period.

  8. The Replaio application does not allow direct cancellation of the subscription. Cancellation of the subscription must be done by the user on their Google Play account (Payments and subscriptions > Subscriptions > Replaio). More about how to cancel a subscription in Google Play can be read here [https://support.google.com/googlenews/answer/7018481]

  9. Subscription management (including plan change) is possible from the Replaio application: Menu > (Subscription/Plan) Premium > Manage subscription. At this point, there is also a link facilitating the start of the subscription cancellation process in Google Play.

  10. After cancelling the subscription, the user retains access to Premium features until the end of the paid billing period. After its expiry, access to Premium features will be automatically blocked, and the application will be available only in the basic version (without Premium plan features).

  11. Subscription fees are charged automatically using the user's Google Play account at the time of purchase confirmation, and then cyclically in each subsequent subscription period.

  12. Replaio is not a payment operator and does not accept direct payments from users for additional features as part of the Premium plan.

  13. Payment handling is carried out by Google Play using payment forms configured on the user's Google Play account. Each purchase is assigned to the user's account in Google Play.

  14. We reserve the right to suspend or terminate the provision of the Premium features access service in the event that: a) Payment is not made - e.g. due to lack of funds in the account, technical error, expiration of the payment card or refusal of the transaction by the payment operator; b) Payment is not made on time - e.g. due to delay or problems with automatic subscription renewal.

  15. The Premium subscription may be offered with a free trial period. After the trial period ends, if the user does not cancel the subscription, a fee will be automatically charged according to the current price list.

  16. The price of the Premium subscription may change - the User will be informed about any price changes in advance. If the User does not accept the price change, they can cancel the Subscription before the new billing period begins.

  17. The user is not entitled to a refund of the fee for the started subscription period - in accordance with Art. 38(1)(13) of the Consumer Rights Act and in the light of Art. 16(m) of Directive 2011/83/EU. this also applies to cases of non-use of the service by the User or its cancellation before the end of the subscription period.

  18. Replaio has no influence on the content available on the internet. Audio advertisements that the user may hear before or during listening to some radio stations come from broadcasters, not from Replaio. The application works as an internet browser that connects you directly to broadcasters' servers, playing publicly available content.

  19. Premium subscription fees do not include a radio subscription and do not exempt from paying it, if such requirements are set by the law in the user's country.

  20. The user can use Premium features on multiple of their devices provided they use the same Google Play account on each of these devices.

  21. The agreement regarding the use of paid services is concluded between the User and Replaio when starting to pay for the service.

  22. The agreement for the use of paid services is concluded for an indefinite period.

  23. The user may terminate the agreement for the use of paid services at any time by using the procedure: "Cancel subscription" on the user's account in Google Play and ceasing to use Replaio Services.

  24. Purchases are made through the Google Play "In-app purchases" service and therefore are not available in the Google Play Family Library. This is due to a limitation of this service, which is managed by Google.

  25. Fees for features as part of Premium are a valid form of support provided by users for the maintenance and development of the application. This support directly translates into the possibility of access to the application, which is regularly updated, supplemented with new features and capabilities, compliant with the latest requirements regarding security and design of modern mobile applications.

XI. Technical requirements for Replaio services

  1. To use the Replaio application, which is based on Replaio Browser and Replaio Search services, it is required to have a device with the Android system with access to the internet and active Google Play Services.

  2. The use of the Replaio application can take place using devices with parameters and properties specified on the application page: Replaio Radio in Google Play.

  3. To use the Replaio Blog service, a device with a modern internet browser (e.g. Chrome, Microsoft Edge, Firefox, Opera) and internet access is required.

  4. The quality of Services may depend on the parameters of internet connections, their quality and the configuration of end devices used by the user.

  5. The user undertakes to use all information obtained during the use of Replaio Services in good faith and will refrain from using this information in order to harm third parties.

  6. The user undertakes to release Replaio from all claims of third parties that are put forward against Replaio in connection with the violation of third party rights by the User. This also includes reasonable costs of legal representation. Further legal claims of Replaio remain unaffected.

  7. A user using Replaio Services while driving a car or other vehicle undertakes to maintain such a level of caution that will ensure them, as well as other road users, the highest level of safety. The user undertakes to comply with road traffic regulations regarding the use of electronic devices while driving a car or other vehicle.

  8. The user undertakes to read and follow the manufacturer's recommendations regarding the use of the device they use while driving vehicles.

XII. Prohibited actions while using Replaio Services

  1. Copying, redistributing, duplicating, copying to hard drive, recording, transmitting, public playback or broadcasting of any fragment of content, including audio content obtained while using Replaio services.

  2. Using Replaio Radio to import or copy any local files that the user does not have the right to import or copy in such a way.

  3. Bypassing or blocking advertisements.

  4. Using Replaio Radio's IT systems to commit a prohibited act.

  5. Improperly using procedures established for the purpose of reporting claims, including by sending unfounded and untrue information.

  6. Using Replaio Services to display or listen to audio content for purposes other than personal or non-commercial, e.g. it is forbidden to publicly broadcast audio content using Replaio Services.

  7. Using Replaio Services to spread content prohibited by law, including audio content.

  8. As a user of Replaio Services, you accept the principle that the only remedy in case of problems or dissatisfaction with Replaio Services will be uninstalling the Replaio application and ceasing to use the tools made available as part of Replaio Services.

XIII. Complaint procedure

  1. Replaio was created and is operated by a small group of people. We love radio. We are fans of radio, good music and new technologies. Everything we do, we try to do with due diligence and using our skills. Bearing in mind the technological complexity of the matter in which we operate, we are aware that our services will not always and everywhere fully meet the expectations of our users. Therefore, we kindly ask for understanding, and we also count on openness in case of problems and difficulties. We are always open to questions and ready for cooperation and dialogue.

  2. When using Replaio Services, you have the right to submit a complaint in matters related to the functioning of Replaio Services.

  3. Complaints should be submitted electronically to the address: support@repla.io

  4. Replaio will consider the complaint within 14 days from the date of its receipt.

  5. The response to the complaint will be sent to the address provided by the User in the complaint.

  6. Replaio reserves the right to extend the deadline specified in point 3 above - by no more than 10 days - in the event that the recognition of the complaint requires unusual, special actions and findings or encounters obstacles independent of Replaio. Moreover, we stipulate that the consideration of the complaint may require obtaining additional explanations from the User - the time of providing explanations by the User each time extends the period of complaint recognition. In the above situations, the Service Provider within the time limit specified in sec. 3 informs the User about the reasons for the delay, as well as the expected date, which is necessary for Replaio to consider the complaint.

  7. Based on Art. 38 of the Consumer Rights Act, the Provider informs the User who is a Consumer (i.e. a natural person performing a legal action not directly related to their business or professional activity) that they are not entitled to withdraw from the Agreement when the Service Provider has fully performed the service with the express consent of the Consumer. Thus, after using one of the Replaio Services, you will lose the right to withdraw from the contract.

  8. In relation to Users who are entrepreneurs, pursuant to Art. 558 of the Civil Code, liability under the warranty is excluded.

XIV. Limitations of liability

To the extent permitted by applicable law, Replaio is not liable for:

  1. Any losses or damages resulting from Replaio's breach of the Agreement, which could not have been foreseen when concluding the Agreement.

  2. Losses and damages incurred by the user as a result of changes that may be introduced to Replaio Services, temporary or permanent cessation of Services, or resignation from elements and functions of Replaio Radio.

  3. Losses and damages incurred by the user, using Replaio Services while driving a vehicle, especially if using a phone while driving a car is contrary to traffic regulations.

  4. Problems in accessing Replaio Services resulting from, among others, lack of access to the internet, other problems, errors, network failures, or problems, errors on the side of the network provider's infrastructure, telecommunication, electronic, or computer problems, and limitations in using Replaio Services caused by infrastructure overloads or similar errors and problems.

XV. Privacy, user data

  1. Replaio undertakes that during the processing of personal data in connection with the provision of Replaio Services, as well as after their completion, it will comply with the relevant and applicable provisions in the field of personal data protection, including in accordance with the General Data Protection Regulation (Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC GDPR).

  2. In our Privacy Policy and Cookies Policy for Replaio Services, we explain in detail how we process data and how we protect users' privacy when using Replaio Services.

  3. We inform you that while using Replaio Services, cookies may be saved on users' devices. Additionally, other technologies necessary for the proper provision of services may be used. In particular, they may serve to adapt content to the user's interests. More information on this topic can be found in our Privacy Policy and Cookies Policy for Replaio Services.

  4. Replaio undertakes to exercise due diligence to the extent justified by technical or economic considerations when securing data sets.

XVI. Software in the Service

  1. In order to provide services, we make the Replaio Radio application available to users.

  2. Replaio allows access to its services from an application legally downloaded through the services of official sellers and suppliers.

  3. The sellers and suppliers of Replaio Radio are:

Google Play Store Google Commerce Ltd. 70 Sir John Rogerson's Quay Dublin 2, Ireland

and

AppGallery Store Huawei Device Co. Ltd

  1. Replaio is not responsible for the operation of applications downloaded and installed from sources other than those indicated in point 3.

  2. Installing applications from sources other than those indicated in point 3. may involve the risk of malfunctioning, and even infecting the device with malicious software from third parties.

  3. As a user of Replaio Services, you grant permission to automatically update software on your device when a new version or feature is available, depending on your device settings.

  4. Replaio provides a personal, worldwide, free, non-transferable and non-exclusive license to use the software provided as part of the Services provided.

  5. This license is intended solely to enable users to use the Services provided by Replaio in a manner consistent with these Terms.

  6. The user may not copy, modify, distribute, sell or lease any part of Replaio software, nor may they reverse engineer or attempt to extract its source code.

  7. Replaio software contains features that may use integration with third-party services.

  8. Third-party services are subject to their own terms or privacy policies, so using them is subject to these terms and privacy policies.

  9. By using Replaio Services, you acknowledge and accept that Replaio Radio does not support third-party services or transactions that the user may enter into with the provider of such services and is not responsible for them.

XVII. Changes to Replaio Services

  1. Replaio may, at its sole discretion and at any time, modify, add or remove content and features made available as part of Replaio Services without notice.

  2. Replaio may terminate or cease support for any version of the application, regardless of whether it was offered for free or for a fee.

  3. Replaio also reserves the right to cease providing some or all of the features as part of Replaio Services, at any time and at its sole discretion, including providing software updates and support for various devices or platforms.

  4. As a user of Replaio Services, you acknowledge and accept that Replaio will not be liable to users and third parties for any modifications, suspension or cessation of providing Replaio Services.

  5. In the event of termination or cessation of providing any paid Replaio Service, refunds are not available.

XVIII. Change of Terms

  1. We may modify these Terms to reflect changes in our Services, in the event of changes in legal, regulatory or security regulations.

  2. Replaio will notify users using our services in advance of modifications to the provisions of the Terms of Use.

  3. Changes regarding new features made available in Replaio Services or introduced for legal reasons take effect immediately.

  4. When introducing significant changes to these terms, Replaio will notify users, e.g. by displaying a clearly visible information in Replaio Services or by sending an email message.

  5. All changes to the Terms become effective at the time of their publication.

  6. After the information about changes in the Terms appears, the User is obliged to immediately read the changes.

  7. If you do not accept the modified Terms, you should stop using Replaio Services.

  8. If you continue to use Replaio Services after being notified of changes, we will treat this as your acceptance of the new content of the Terms.

XIX. Other provisions

If any of the provisions of these Terms is invalid, the invalid provision will be replaced by a provision that comes closest to the intended legal purpose of the invalid provision.

Courts in Poland have exclusive jurisdiction to resolve any disputes that may arise from these Terms of Use or in connection with them.

These Terms of Use are subject to and will be interpreted in accordance with Polish law, excluding conflict of laws rules.

If you do not comply with the provisions of these Terms, and Replaio does not immediately take appropriate action, this does not mean that we waive any of our rights, e.g. the right to take action in the future.

Thank you and we wish you excellent experiences

Thank you for reading our Terms of Use of Replaio Radio. We hope that using Replaio Radio will be a pleasure for you.

If you have any questions about Replaio services or Agreements, contact us by sending a message to: support@repla.io

Replaio sp. z o.o.
¿Preguntas? support@repla.io
Consola para Emisoras Términos de Uso Privacidad
Replaio sp. z o.o. ¿Preguntas? support@repla.io
Consola para Emisoras
Términos de Uso
Privacidad