The Ops Authority

If you've ever wondered if there's a way to find a better fit for your business future while also creating an incredible experience for your clients, I've got good news.    Today I am interviewing one of my rockstar students, Claire Grace. She will be talking about her journey and how her life has been impacted since joining the Director of Operations (DOO) certification program. She shares how th...

What's wrong with finding a guru, and following their business-in-a-box model? Today we are talking about why it's important to build a business that fits both your personality and your skills. We are opening up a new series for the next few weeks that will help you to create a vision for the types of business models that are available to you.    Two things you must remember: No 2 business are the...

What do you do when a client relationship goes south? How do you go about ending a client relationship on good terms?   Today, we are talking about a part of business that can be scary and intimidating; how to break up with a client. All of us will eventually come across a situation we need to get out of, and I'm going to give you a 10-step process on how to escape a relationship that is no longer...

When you decide to join an online course, what convinces you to invest? How do you determine if you're going to get that precious return on investment?    Today we are talking about how the best online programs are obsessed with results. There are a lot of different things we can look at as consumers of online products, courses, coaches, or masterminds… but the thing you need to do the most active...

Do you want to hear more about the Director of Operations (DOO) certification program from someone who has gone through the program?   My guest today is certified DOO Sarah Khan, who has come through our Director of Operations certification program . Sarah has the ability to help people with leadership and business development, and I know you will enjoy her wisdom! For the full show notes, visit t...

Do you have trouble communicating honestly with your clients? Do you wonder what piece of the puzzle you are missing when it comes to building healthy, long-lasting client relationships?   Today we are talking about my #1 essential ingredient to having healthy mature client relationships. This is what so many people dream of, because their experiences are the exact opposite. They are used to unhea...

Do you find it hard to establish and communicate boundaries with your clients?   Today, we are going to talk about why you need to set boundaries with your client or employer. The most successful relationships that I've had are those in which I've been able to show up as my true self, and have established boundaries. Not only did I have to do the work to define the boundaries, but I had to effecti...

Have you had to deliver hard news to your client before? Do you shy away from being the bearer of bad news?    On today's episode, we are going to be talking about the 5 Ps to deliver an unexpected message to the leader of a business you are supporting. It is inevitable that throughout the course of a client relationship you are going to run across a situation that needs to be addressed. As a Dire...

Could a development program such as the Director of Operations certification benefit an employer or client you are already working with?    Today we are answering a question that we are frequently asked: How can I leverage my leader to financially assist with the cost of the Director of Operations (DOO) certification program (or another professional development program)?   Present Conditions Neede...

Have you mastered time management? If you're not sure, ask yourself if you have set aside enough time to work on your own business (hint: you need more than you think).   My guest today is Amanda Warfield, who is here today to talk about the realities and the struggles of time management as a service provider.    Meet Amanda Amanda is a simplicity-focused time management & business strategist, and...

Does video scare you? Do you shy away from this amazing marketing tool because you don't feel comfortable going live?   Alicia Henderson is my guest today, and we are talking all about video marketing. She has been in this business for a long time, and she knows that marketing and visibility can be a struggle for operators.   Meet Alicia Alicia helps women entrepreneurs leverage live video as high...

Do you get stuck in a state of comparison? Do you suffer imposter syndrome often?    Today we have Kelly Ruta, a dear friend, peer, and mentor who I am constantly learning and developing beside. Kelly is going to be sharing about leadership and mindset as this is her background. She has built a phenomenal business off the back of her experience.  Meet Kelly Kelly Sullivan Ruta is a former clinical...

Do you feel like your business is taking an emotional toll on you?   Today we are talking about what to do when you are burned out in your business.    Tips to Combat Burnout Business is a grind, especially when you are starting out, establishing a name for yourself, and working to get clients. You are doing your best to deliver at your very best and it is a lot to manage. Most of us are doing thi...

Do you make a habit out of buying courses? Do they accumulate because you never have time to finish one before another comes along that you absolutely need?   Today we are talking about one of our seven strategic objectives, which is growth and development.    Growth & Development Growth and development means learning, so today we are going to talk about how to balance our natural inclination to l...

Are you a natural visionary, or do you have difficulty dreaming big? Today we are talking about how to dream big when you aren't wired to be a big visionary thinker. Dreaming Big How do you dream big when you're wired to plan small? I want to dream bigger, but I'm wired to be a support system and a servant of other people and it often leads me to dream small. Maybe you are the same way, and you ar...

Are you looking for long term clients? Most of us are, but how do you keep clients for the long haul? I think you are going to love this interview today, with my peer and friend Hallie Agostinelli. Our experiences are so similar, and they possibly mirror many of your experiences as well.   Hallie Agostinelli is the founder of Virtual Matters, a company serving the online business community through...

What has changed at The Ops Authority over the last two years since the podcast began?    Today we are celebrating episode 100!  It has been two years of creating content and sharing our hearts and vision with you. It has been quite a journey and that's what we are focusing on today!   The Evolution Through 100 Episodes I want to share the changes we have made since we started in July 2019 and jus...

Are you struggling to figure out how to serve more than one client in an efficient way?   Today we are talking about how to build a predictable schedule that allows you to serve multiple clients.   If you are a service provider you are probably doing fractional work. Working in a fractional capacity means that you spend a fraction of your time working with multiple clients. Think in terms of a pie...

Are you curious about the change that certified Director of Operations have experienced in their careers before and after their certification? Today I am with Rachel Kempf, who has come through round 7 of the Director of Operations (DOO) Certification Program. I want you to learn what it is like to go through the journey and the transformation that takes place before and after the certification pr...

Are you interested in becoming a Director of Operations, but unsure if you have the skill set that is required? Today, I'm sharing the 11 different career paths that Director of Operations (DOOs) have been on before they get to the certification program. These types of professions make excellent DOOs, and it's likely that you have many of the skills that are acquired from these different careers....

Have you evaluated your service offerings lately? And do you know if they are helping you reach your financial goals?   Today we are talking about how to evaluate your current offers. I'm going to help you determine if your service offerings are serving you… and if they are serving your bottom line.    You are invited to our upcoming Masterclass ! We will be spending two 2-hour training sessions c...

As a service provider, do you struggle with financial goals? Today we are talking about setting realistic financial goals for service providers. We are all in business to make a profit and to do something that comes natural to us. I believe that we can marry these two things together and reach real fulfillment that can lead to a legacy life.    It starts with creating true financial goals, rather...

What are your favorite resources when it comes to business growth and development? If you have listened to the last two episodes, we have been talking about mentors and the types of people you need in your business as you continue to grow and scale. Today I'm wrapping up by sharing what I have been doing as the CEO of The Ops Authority over the last year to continuously grow and develop.   Areas o...

With so many coaches and mentors to choose from, how do you choose one that is right for you?    Today, we are talking about how to find a mentor who is right for you in your stage of your business; one who will help you progress to the next level. Mentorship has had a profound effect on me, and has been a theme throughout my professional journey.    If you listen to episode 92 , about the 4 diffe...

Who are the people who help you grow and flourish in your business?  Today, we're talking about a topic that will hopefully be beneficial as you grow your service based business. Because we are service providers we tend to be the servant type, but today we are talking about the four people you need in your business as it grows.  Four Types of People You Need In Your Business A common question I'm...