The Ops Authority

What if the reason certain business strategies never worked for you has nothing to do with effort, and everything to do with design? In this episode of The Ops Authority Podcast, I'm joined by my longtime business bestie, Melissa Froehlich, a strengths-based business strategist and Kolbe Certified consultant, to explore how Human Design can transform the way you build and run your service-based bu...

Saying yes to the wrong client can cost you far more than money. In this episode of The Ops Authority Podcast, I sit down with Raquel Castillo, founder of The Online Integrator, to talk about one of the most uncomfortable lessons in business: how to fire a client, and how to avoid ever needing to. Raquel shares the story of an engagement that looked perfect on paper but unraveled over misaligned v...

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that co...

Ever poured time or money into a big program that promised the world and delivered very little? In this solo episode of The Ops Authority Podcast, I'm taking you behind the scenes of a major shift we've made to our Director of Ops Certification program, and the philosophy that drove every part of it: confidence comes after evidence, never before. I'm sharing why we separated our signature work int...

Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the eight strategic steps that every operator needs in place before handing in their notice. From getting proof of concept to building your network behind the scenes, this is the calculated, confident roadmap I wish I had w...

What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually working right now, and what is not. In this special episode of The Ops Authority Podcast, I am sharing a roundtable conversation recorded by my friend Dr. Destini Copp after the New Media Summit in Austin. Alongside Kelly Snyder,...

Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal development for operations professionals. We tackle three community-sourced questions: the real difference between a DOO and a COO, how to handle video require...

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaini...

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information bec...

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that co...

What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the same chaos? That is exactly the story Lauren Duke, founder of CoreOps Collective, is here to share. In this episode, we are going deep into the operational business foundations that real estate agents desperately need but rarely have...

Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning o...

Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the surface but share the same heartbeat: strong operations. In this first episode, I'm sitting down with Thais Saenz, Founder of Saenz Global, to explore the world of roofing contractors. From managing chaotic job sites to leveraging...

Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Authority Podcast, I'm joined by Carol Burgard, a graduate of our 27th Director of Operations Certification round. Carol shares her journey from feeling scattered and uncertain to building a confident, structured mentorship business gr...

For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together, there is always massive learning, growth, and innovation. In this second part, we're looking ahead to 2026 and dis...

For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This year, we're reflecting on 2025 and discussing the mo...

What if the strategies you needed to finish 2025 strong were already being proven by operators just like you? In this final episode of the year, I'm pulling back the curtain on the three approaches that are generating the most momentum for our community right now. These aren't theories or trends; they're real-world tactics that service providers are using to land clients, increase revenue, and bui...

If you're wondering how to scale with stability in your business without burning out or overcommitting, Episode 292 is tailor-made for you. I'm walking you through the exact five-step framework that I used, and that I continue to teach others, to build and grow a lean, profitable service-based business. This is not about chasing volume or investing in complex ad funnels. It's about creating the ki...

In this episode, Lynette Robinson and I dive deep into three real-world scenarios that DOOs often face when it comes to team dynamics, leadership communication, and managing project integrity. From addressing uncomfortable feedback loops to maintaining authority in hiring processes and leading remote teams, we're talking through the tough but necessary conversations that help you grow as a strateg...

What happens when you gather 16 sharp, mission-driven operators in one room for a few days of deep strategy, candid conversation, and real-time feedback? Magic. In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the 10 biggest mastermind topics that surfaced during our recent DOO retreat in Austin. From pricing shifts to client fit, agency models to visibility, these are...

In this Ops Edition of The Ops Authority podcast, I'm joined once again by the incredible Lynette Robinson for a real-time Q&A session packed with actionable insight. We tackle your most pressing questions around managing a side business while keeping career integrity intact, negotiating salary expectations for Director of Operations roles, and recovering from rejection with grace and resilience....

In this solo episode of The Ops Authority Podcast, I'm walking you through the one strategy that has consistently helped my clients bounce back from low-revenue months and uncertainty: conversations. I'm sharing two real-life scenarios where clients saw immediate turnaround by implementing simple, organic prospecting practices. Whether you're feeling defeated or just want to avoid a dry pipeline,...

In this episode, I'm joined by Dr. Raymona Lawrence to explore how the DOO Certification helped her transition from academia to a deeply fulfilling operations leadership role. We talk about the power of naming your skill set, the frameworks that drive real ROI, and why community and support make all the difference. If you're wondering whether this path is for you, Raymona's story will inspire you...

What if you could grow your list, connect with your ideal audience, and gain more visibility, all by asking a few fun, strategic questions? That's exactly what my guest, Linda Sidhu, helps entrepreneurs do with high-converting quiz funnels. In this episode, Linda pulls back the curtain on her proven process for creating quizzes that don't just entertain but actually attract qualified leads and gui...

Ever wish you could build your business without constantly posting online? In this episode of The Ops Authority Podcast, I'm chatting with my friend Kate Kordsmeier about why social media is not the only (or even the best) way to grow. If you're running a service-based business and feel burned out by the pressure to show up all the time, this episode will be a breath of fresh air. Kate has been of...