CXG
The Luxury Edit
Welcome to The Luxury Edit, where luxury meets insight! Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry. Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership. Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground. Luxury is evolving. Tune in to hear how!
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Episodios
Decoding CX with Clément Barthélémy featuring Maryam Djavadi: Building Emotional Connections in Luxury Automotive 11.06.2026 54:34
Clément Barthélémy , EVP of Measurement at CXG , sits down with Maryam Djavadi , Vice President of Business Excellence at Porsche, to explore how one of the world's most iconic automotive brands is rethinking customer experience in a rapidly evolving luxury landscape. Drawing on her unique perspective across both fashion and automotive, Maryam shares how luxury principles can be translated int...
Unpacked with Silvia Coleman ft. Christophe Caïs: Two Decades of Redefining Luxury Customer Experience 28.04.2026 38:09
In this episode of The Luxury Edit, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, sits down with Christophe Caïs, Founder & CEO of CXG, a global customer experience powerhouse serving over 220 luxury Maisons across 85 countries, to celebrate 20 years of redefining what excellence looks like in luxury retail. Together, they trace the remarkable journey from a France-b...
Unpacked with Silvia Coleman ft. Michael Zakkour: Supporting Luxury DTC Brands Scaling Through CX Transformation 11.12.2025 1:07:51
In this episode of Unpacked, Silvia Coleman , VP of Market Intelligence & Strategic Growth at CXG , is joined by Michael Zakkour , Founder & CEO of 5 New Digital, Managing Director at SellSide Group M&A, bestselling author, and globally recognized strategist in digital commerce and consumer behavior. Together, they explore how premium and luxury DTC brands can scale without losing what...
Decoding CX with Clement Barthelemy featuring Gaelle Devins: The Intersection of Retail, Customer Experience and Leadership 28.10.2025 52:13
In this first episode of our Decoding CX series, Clement Barthelemy , EVP of Measurement at CXG, sits down with Gaelle Devins , Chief Customer Officer & Executive Board Member at Breitling, and author of Flow Leadership: Unleash the Power of People, Purpose, and Performance. Together, they explore what modern leadership looks like in the evolving world of luxury retail, where client excellence...
Unpacked with Silvia Featuring Ron Thurston: The Future of Talent in Luxury Retail 16.07.2025 44:59
What if the future of luxury leadership isn’t about keeping up with tech, but about doubling down on human connection? As the luxury industry navigates AI, automation, and rapid transformation, one question rises to the top: How do we lead with purpose when everything is evolving? In this episode, Silvia Coleman , VP of Market Intelligence & Strategic Growth at CXG, sits down with Ron Thurston...
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