The Luxury Edit

Clément Barthélémy , EVP of Measurement at CXG , sits down with Maryam Djavadi , Vice President of Business Excellence at Porsche, to explore how one of the world's most iconic automotive brands is rethinking customer experience in a rapidly evolving luxury landscape. Drawing on her unique perspective across both fashion and automotive, Maryam shares how luxury principles can be translated int...

In this episode of The Luxury Edit, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, sits down with Christophe Caïs, Founder & CEO of CXG, a global customer experience powerhouse serving over 220 luxury Maisons across 85 countries, to celebrate 20 years of redefining what excellence looks like in luxury retail. Together, they trace the remarkable journey from a France-b...

In this episode of Unpacked, Silvia Coleman , VP of Market Intelligence & Strategic Growth at CXG , is joined by Michael Zakkour , Founder & CEO of 5 New Digital, Managing Director at SellSide Group M&A, bestselling author, and globally recognized strategist in digital commerce and consumer behavior. Together, they explore how premium and luxury DTC brands can scale without losing what...

In this first episode of our Decoding CX series, Clement Barthelemy , EVP of Measurement at CXG, sits down with Gaelle Devins , Chief Customer Officer & Executive Board Member at Breitling, and author of Flow Leadership: Unleash the Power of People, Purpose, and Performance. Together, they explore what modern leadership looks like in the evolving world of luxury retail, where client excellence...

What if the future of luxury leadership isn’t about keeping up with tech, but about doubling down on human connection? As the luxury industry navigates AI, automation, and rapid transformation, one question rises to the top: How do we lead with purpose when everything is evolving? In this episode, Silvia Coleman , VP of Market Intelligence & Strategic Growth at CXG, sits down with Ron Thurston...