The KMC University Podcast

Are you documenting differential diagnosis in your SOAP notes? In this HelpDesk episode, Dr. Richard Mason explains why differential diagnosis is critical for improving clinical certainty, guiding treatment decisions, supporting referrals, and protecting your practice from medical-legal risk. Learn how to think through complex cases and document your clinical reasoning effectively. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Wat...

Is your case management helping or hurting your bottom line? In this HelpDesk episode, Dr. Erin explains why chiropractic case management documentation is critical for proving medical necessity, avoiding audit risk, and improving patient retention. Learn how documenting functional goals, tracking progress, and recording clinical “pivot points” can protect your revenue and strengthen your practice....

Are you using 97140 manual therapy instead of chiropractic manipulation (CMT) for Medicare patients? In this HelpDesk episode, KMC explains the key differences between CMT and manual therapy coding, when each service is appropriate, and why manual therapy should never be used as a workaround to avoid billing Medicare. Learn how proper documentation, diagnosis selection, and treatment planning prot...

Did you know patients can legally ask you not to bill their health insurance? In this HelpDesk episode, Rachel from KMC University explains how HIPAA allows patients to request restrictions on the disclosure of their Protected Health Information (PHI) to a health plan. Learn when providers must honor these requests, what documentation is required, and why PHI restrictions cannot be used as a worka...

Are you billing roller table traction correctly? In this HelpDesk episode, Rebecca explains the compliance risks of using CPT 97012 for roller table or auto traction. Learn how payer medical review policies are changing, why AMA guidance matters, and when to consider CPT 97039 as a self-pay option. Protect your practice from deceptive coding risks and audit exposure. ⁠⁠⁠⁠⁠⁠⁠⁠ Watch the full video...

Are you using Outcome Assessment Tools (OATs) correctly in your chiropractic documentation? In this HelpDesk episode, Dr. Erin explains how OATs serve as navigational checkpoints in the patient journey. Learn how to align assessments with patient complaints, strengthen medical necessity, improve ADL documentation, and avoid common compliance mistakes, including copyright concerns. Clear documentat...

The recent federal enforcement deadline of February 16, 2026 requires all healthcare providers, including chiropractic clinics, to update their Notice of Privacy Practices (NPP) to reflect new rules surrounding 42 CFR Part 2 substance use disorder (SUD) records. ⁠⁠⁠⁠⁠⁠ Watch the full video on KMCUniversity.com!

What do you do when a new patient says, “I don’t want an exam, I just want an adjustment”? This HelpDesk episode tackles a situation chiropractors and CA's face all the time. Learn why patients don’t get to set clinical rules, how to confidently uphold your standard of care, and how to navigate these conversations professionally, without confrontation. We also share practical scripting for your fr...

Insurance verification is more than checking if coverage exists, it’s about confirming how chiropractic services are covered, who can render them, and what rules apply. In this HelpDesk episode, KMC University explains the critical difference between eligibility and proper insurance verification, including Medicare, Medicare Advantage, and QMB patients. Learn how accurate verification protects cas...

A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant. From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, thi...

Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible. ⁠⁠⁠ Watch the full vi...

The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance. ⁠⁠ Watch the...

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared. ⁠ Watch the full video on KMCUniversity.com!

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.” You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and obje...

Strengthen Your Chiropractic Documentation Before an Auditor Does Struggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation. Whether you’re refining your...

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance. Watch the full video on KMCUniversity.com!

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice. Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA a...

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on...

Get real-world answers from the chiropractic compliance and reimbursement experts. Each episode features KMC University specialists tackling documentation, billing, Medicare, and HIPAA challenges that real practices face every day. Learn how to simplify compliance, reduce denials, and keep your chiropractic office running smoothly and confidently, one episode at a time.

In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the difference between medically necessary care and clinically appropriate care in chiropractic. Learn how to determine when treatment is billable under insurance and when it’s simply appropriate for patient well-being but not reimbursable. Dr. Erin breaks down the four components of medical necessity — patient complaint, obje...

This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries. ⁠⁠ Watch the full video on KMCUniversity.com!

Thinking about replacing paper sign-in sheets with an iPad kiosk? Before you do, make sure it’s HIPAA compliant. In this HelpDesk episode, Jill with KMC University explains how to secure your digital check-in process. Learn the essentials of HIPAA compliance for iPad sign-in kiosks, from setting up a business Apple ID to enabling Guided Access and understanding shared responsibility with your EHR...

Thinking of delegating services to your staff? Before you do, make sure you’re following your state board regulations, malpractice carrier guidelines, and payer policies. Not all services can be delegated, and failing to check these requirements could lead to compliance risks and reimbursement issues. Learn what you need to look for, what key terms to search in payer policies, and how to ensure yo...

Sometimes the smartest billing move is letting patients take the lead. In this HelpDesk episode, KMC explains the chiropractic superbill billing process, when to use it, how to complete it correctly, and why it helps reduce administrative stress. By providing patients with a clear, detailed superbill, chiropractors can empower them to pursue out-of-network reimbursement independently, stay complia...

Ever had a CO-16 denial on your Medicare EOB? Or you got a denial that said your diagnosis codes didn’t match the CPT code? All of this may be because of a lack of proper diagnosis coupling. This HelpDesk episode sheds some light on what’s necessary! ⁠⁠⁠ ⁠⁠ ⁠ Watch the full video on KMCUniversity.com!