Level Up Claims

AI is everywhere, and businesses are feeling the pressure to adopt it. But what happens when technology decisions are driven by fear of falling behind instead of actual business needs? On this episode of Level Up Claims, Galen Hair sits down with Ema Roloff, digital transformation expert and co-founder of Roloff Consulting, to discuss why AI-first isn't a strategy and what effective digital leader...

You've spent years building your business. But have you taken the steps to protect everything you've worked for? On this episode of Level Up Claims, Galen Hair sits down with Matthew Meredith, founder of Meridian Legal Advisors, to discuss why asset protection needs to be part of every business owner's long-term strategy. Highlights: Matthew's journey from equities trading and financial advising t...

What if the biggest obstacle to growing your business isn't money, strategy, or the market, but you? On this episode of the Level Up Claims Podcast, Galen Hair sits down with David Ask, entrepreneur, inventor, speaker, author, and leadership coach, to talk about the mindset behind building a business and leading through adversity. In this episode: Why the biggest obstacle in business may be the pe...

What happens when your business grows, pressure builds, and the problems you've been ignoring become impossible to avoid? On this episode of the Level Up Claims Podcast, Galen Hair sits down with Chrissy Myers, third-generation business owner, CEO of AUI and ClarityHR, and author of Reluctantly Resilient , to discuss the leadership challenges that can make or break a business. In this episode: Why...

A former firefighter, paramedic, and assistant fire chief, Tina brings an emergency-response mindset to property claims. She explains how systems, documentation, continued education, and honest communication help her team navigate complicated claims while setting realistic expectations for homeowners who may be facing the most difficult experience of their lives. In this episode, they discuss: Why...

Ronnie Cantin joins Galen Hair for a conversation about relationship-building, trust, business development, and why genuine connections matter so much in the property claims industry. In this episode: Why relationships should be built before you need them How Ronnie approaches networking without making it transactional Why trust takes time How to build relationships during a slow hurricane season...

AI has spent the last few years helping people do their jobs faster. The next phase is different. What happens when AI doesn't just recommend what to do, but actually does the work? David Pourquery joins Galen Hair to talk about the shift from AI assistant to autonomous AI operator. David built GROAS after teaching himself Google Ads while running e-commerce businesses, eventually turning a basic...

Growing a business is supposed to create more freedom. So why do so many owners end up working more, making more decisions, managing more problems, and carrying more of the business on their shoulders? Kenneth Kollasch joins Galen Hair to break down the difference between growing a business and actually building one that lasts. Kenneth is a third-generation entrepreneur, certified business coach,...

What happens when the person who knows how everything works suddenly walks out the door? A growing business can look successful on the outside while quietly depending on undocumented processes, individual employees, and systems that were never built to scale. Josh Troche joins Galen Hair to talk about what happens when growth exposes those weaknesses, and what leaders can do about it. From documen...

What happens when an insurance adjuster realizes the estimates he's working on are being changed without his knowledge? For Shaun Markwardt, better known as the Claims Cowboy , that moment changed everything. After more than 20 years on the insurance side, including time as both a staff and independent adjuster, Shaun says Hurricane Ian exposed practices he could no longer ignore. He ultimately le...

What if the biggest obstacle to growing your business isn't your competition, your strategy, or the market, but the beliefs and subconscious patterns influencing your decisions every day? On this episode of the Level Up Claims Podcast , Galen Hair sits down with business growth coach and author Joseph Drolshagen to explore the hidden patterns that cause entrepreneurs and leaders to self-sabotage,...

Success is supposed to create freedom. So why do so many successful leaders feel more trapped than ever? On this episode of the Level Up Claims Podcast , Galen Hair sits down with executive coach and former Broadway tour producer Michael Ian Cedar to talk about the hidden cost of ambition, burnout, leadership, and what it takes to build a successful career without losing yourself along the way. Hi...

What happens when the founder becomes the person holding everything together? In this episode of the Level Up Claims Podcast, Galen Hair sits down with serial entrepreneur and workflow automation expert Alane Boyd , who built a social media agency to 600 clients and 125 employees before selling the company in 2018. Alane shares the systems and mindset shifts that helped her build a business that c...

What if becoming a better leader isn't about gathering more information, analyzing more possibilities, or thinking harder? In this episode of the Level Up Claims Podcast , Galen sits down with Steve Barton , high-performance executive coach and creator of the Game of Ten , for a conversation about the things that can quietly hold high achievers back: overthinking, fear, self-doubt, guilt, shame, a...

Technology is supposed to make business easier. So why does it sometimes feel like it's making everything harder? In this episode of the Level Up Claims Podcast , Galen sits down with Lara Hamilton , a multifamily IT and software support leader, to talk about the intersection of technology, AI, leadership, and operational efficiency. Lara shares her unconventional path from banking operations to m...

What if the biggest challenge facing your team isn't a lack of talent, but rather it's a lack of leadership that encourages people to think?   In this episode of the Level Up Claims Podcast, Galen Hair sits down with Dr. Katie Trowbridge, educator, leadership export, and author of Lead Boldly, Think Deeply, to discuss why today's workplaces are producing more compliance than creativity… and what y...

Marketing has never been more accessible… or confusing.   In this episode of the Level Up Claims Podcast, Galen Hair sits down with Joshua Ramsey, Fractional Chief Marketing Officer and marketing strategist, to discuss what business are getting wrong about marketing, and how to build a strategy that drives growth.   Highlights: ·       What a Fractional CMO actually does ·       Marketing strategy...

Success shouldn't come at the expense of your health, relationships, or identity.   In this episode of the Level Up Claims Podcast, Galen Hair sits down with Tiffanie Janowitz, CEO of Limitless Society, executive coach, and leadership strategist, for a conversation about what it really takes to build a sustainable business and become the kind of leader others want to follow.   Highlights: ·      ...

What separates great leaders from everyone else?   In this episode of the Level Up Claims Podcast, Galen Hair sits down with executive leadership coach Eric Nitzberg of Sierra Leadership to discuss the communication habits, mindset, and executive presence that inspire trust and influence.   Highlights: ·       What executive presence truly means ·       Why communication is every leader's most imp...

Success in the claims industry isn't built on one great storm. It comes from building systems, relationships, and leadership that continue long after the next claim is closed.   In this special session recorded at the Level Up Claims Summit 2026, Galen Hair sits down with Jack Hanks of VPA Public Claims Adjusting to discuss what separates professionals who simply survive from those who build lasti...

Most business owners focus on getting more leads. The best businesses focus on becoming the obvious choice.   This week on the Level Up Claims Podcast, Galen Hair sits down with Jeffro, founder of FroBro Web Technologies, to discuss how SEO, authority, content, and trust are changing in the age of AI. Jeffro explains why traditional marketing tactics are becoming less effective, how business owner...

This special episode of the Level Up Claims Podcast was recorded live at the 2026 Level Up Claims Summit. While most businesses focus on marketing and growth, few talk about what happens after the leads arrive. In this candid conversation, Galen Hair sits down with Insurance Claim HQ COO Ashley Bickford to pull back the curtain on the operational challenges that come with catastrophe events, rapid...

As we ready for the new year, tune into this special episode of the "Level Up Claims Podcast" with host Galen Hair, featuring powerful insights from industry experts. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to "level up." Perfect for anyone in the storm restoration industry ready to embrace new challenges!   Highlights Cont...

In a world flooded with AI-generated content, standing out has never been harder; or more important.   This week on the Level Up Claims Podcast, Galen Hair sits down with Kelly Schuknecht, founder of Two Mile High Marketing, author of Unlocking Your Authority X-Factor , and a leading expert in thought leadership, personal branding, and visibility strategy.   Highlights: ·       Why expertise alone...

Most businesses obsess over getting the next client… but completely neglect what happens after the sale.   In this episode of the Level Up Claims Podcast, Galen Hare sits down with Bradley Rausch, founder of Level Up Influence, to break down why onboarding, client success, referrals, and retention are the real profit multipliers most companies ignore.   Highlights : ·        Why your onboarding pr...