Level Up Claims

The 2026 Level Up Claims Summit is almost here — and in this special episode, Parker Logan flips the script by putting Galen Hair in the guest seat.   From AI and tech stacks to appraisals, legislation, documentation standards, and industry consolidation, Galen breaks down the pressures contractors, public adjusters, restoration professionals, attorneys, and claims leaders are facing right now — a...

This week on the Level Up Claims Podcast, Parker sits down with leadership strategist, speaker, and HR expert Traci Austin to talk about one of the biggest hidden problems in the trades and claims industry: leadership.   Why do good employees really leave? Is turnover actually a labor problem… or a leadership problem? Traci breaks down the hard truths about accountability, toxic work environments,...

Most companies don't fail because of bad technology—they fail because they're using the wrong technology, the wrong way.   In this episode of the Level Up Claims Podcast , host Parker Logan sits down with technology strategist and RB Consulting founder Rob Broadhead to break down what's really holding businesses back. With over 30 years of experience, Rob has seen firsthand how "simple" tech proje...

Most business owners think they know what their company is worth. They don't.   In this episode, Galen sits down with Dave Bookbinder—business valuation expert, author, and corporate finance executive—to break down what drives value… and why most owners are looking at the wrong metrics.   Highlights: ·       Why valuation is about the future—not the past ·       The shift from tangible assets to i...

Most businesses don't have a marketing problem — they have a workflow problem.   In this episode of the Level Up Claims Podcast, Sam Ryan, CEO and co-founder of Flocksy, breaks down how companies can scale high-quality creative work without the headaches of hiring, freelancers, or bloated agencies.   Highlights: ·       Why most businesses fail to scale creative work ·       The shift from freelan...

  In this episode of the Level Up Claims Podcast, Galen Hair sits down with Drew Thompson, founder of Signal & Scale, to unpack what it really takes to perform at a high level in today's AI-driven world—without burning out.   Drew shares how he scaled and sold his agency, how AI is completely reshaping operations, and why most entrepreneurs are thinking about "hustle" all wrong.   Highlights : How...

Hiring isn't an HR task — it's a revenue driver.   In this episode of the Level Up Claims Podcast, Galen sits down with Molly McGrath, founder of Hiring & Empowering Solutions and author of Fix My Boss, to break down why most companies are still stuck in outdated hiring models — and how it's quietly costing them talent, time, and money.   Highlights: ·       Why "hope-based hiring" leads to bad hi...

New legislation in Louisiana could change the game for contractors—and not in a good way.   In this episode, Galen Hair sits down with Jonathan Davis of Gator Roofing to break down House Bills 924 and 388, two proposals that could severely restrict how contractors operate, especially after major storms.   While these bills are framed as "consumer protection," the reality is far more complicated—an...

What if AI didn't replace your team… but made them 10x more valuable? In this episode of the Level Up Claims Podcast, Galen Hair sits down with James Lang , founder of OverLang Venture Partners, to break down how businesses can use AI the right way without sacrificing control, security, or the human side of their operation.   James brings a unique perspective, combining executive leadership, start...

In this episode of the Level Up Claims Podcast, host Galen Hair is joined by veteran public adjuster Jack Hanks to discuss a controversial piece of legislation that could dramatically reshape the public adjusting industry.   Kentucky Kentucky House Bill 568 proposes sweeping changes, including a freeze on new public adjuster licenses, a strict 5% fee cap, and limitations on what adjusters are lega...

Success isn't just about strategy — it's about mindset.   In this episode of the Level Up Claims Podcast , Galen Hair sits down with bestselling author and global speaker Randy Gage to talk about the deeper forces shaping entrepreneurial success.   Highlights • From jail at 15 to global prosperity expert • Why personal responsibility is the turning point for success • The concept of the "prosperit...

Most business owners have no idea what their company is really worth. They chase revenue, watch their bank balance, and assume growth equals value — until it's time to sell.     In this episode of the  Level Up Claims Podcast , Galen Hair sits down with Rafael Pinho, CPA and co-founder of TD Pinho Advisors, to break down how founders can turn financial data into real, transferable business value....

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with business attorney Matthew Fornaro, a commercial litigation and business law attorney who left Big Law to help small and mid-sized businesses prevent legal disasters before they start.   Matthew shares what business owners get wrong about contracts, compliance, and professional budgeting—and why DIY agreements, AI-genera...

In this episode of the Level Up Claims Podcast, Galen Hair sits down with Sonny Grappone, co-founder of Precision Accounting Consulting, to break down how contractors and small business owners can gain financial clarity through job costing, strategic tax planning, and fractional CFO guidance.   Highlights: • Why 70–80% of contractors don't know their true profit margins • The difference between bo...

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with EA Clarke, founder of Pivot + Edge, to unpack why most hiring strategies fail—and how storytelling, culture alignment, and employer branding can completely change the way companies attract and retain talent.   Highlights: EA Clarke's background in startups and high-growth companies Why traditional recruiting models are...

In this episode of the Level Up Claims Podcast , host Galen Hair sits down with Dennis "DM" Meador , owner of the Legal Podcast Network , to break down how professionals—especially attorneys—can escape commoditization, build real authority, and attract better clients through strategic podcasting. With decades of experience in legal marketing and positioning, DM explains why many professionals stru...

In this episode of the Level Up Claims Podcast , host Galen Hair sits down with Matthew Carlyon , attorney at Insurance Claim HQ , to explore the intersection of ethics, communication, and effective case management in property insurance claims. Matthew brings a rare perspective to the conversation, drawing from his background as a former State Bar ethics prosecutor , insurance defense attorney, an...

In this episode of the Level Up Claims Podcast , host Galen Hair sits down with Austin Holmes , CEO of Signal Raptor and President of Publicity for Good , to break down how storytelling, earned media, and authentic communication help businesses stand out in an increasingly noisy, AI-driven world. Austin shares how his background in the military shaped his leadership and communication style, why mo...

In this episode of the Level Up Claims Podcast , host Galen Hair sits down with Marie Torossian , CPA, former CFO, and founder of The Profit Lab , to discuss how business owners can scale smarter, increase valuation, and build systems that attract investors. Marie explains why true business modernization goes far beyond technology and into mindset, leadership, and financial strategy. She breaks do...

In fast-moving industries like insurance, legal services, and contracting, clear communication is often the difference between growth and dysfunction. In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Ben Baker—author, public speaker, podcast host, and communication strategist with 25+ years of experience—to unpack what truly makes internal and external communication w...

As we ready for the new year, tune into this special episode of the "Level Up Claims Podcast" with host Galen Hair, featuring powerful insights from industry experts. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to "level up." Perfect for anyone in the storm restoration industry ready to embrace new challenges!   Highlights Cont...

In this episode, host Galen Hair sits down with creative entrepreneur and author Aurora Winter to explore the power of storytelling in business, leadership, and sales. Aurora explains why expertise alone is no longer enough in a crowded, AI-driven world—and how the right message can dramatically multiply impact and revenue. Drawing from neuroscience, real-world case studies, and her book Turn Word...

In this episode of the Level Up Claims podcast, host Galen Hair welcomes Andrew Hinkelman of Priority-1 Group, former CTO turned leadership coach, to discuss the evolution of effective leadership. With over 25 years in technology and corporate management, Andrew shares insights on how to move beyond systems and processes to focus on what truly drives success: building trust and fostering strong hu...

After more than 25 years running one of Florida's fastest-growing remodeling companies, Fabian Videla found himself facing the same nightmare every contractor knows too well: permitting delays, inconsistent city processes, and mountains of paperwork that slowed projects, and profits, to a crawl. Instead of accepting that bottleneck as "just how it is," Fabian decided to rebuild the system from the...

In this episode of the Level Up Claims Podcast , Galen Hair sits down with Jon Buehler , founder of Buehler Business Brokers , to break down the realities of valuation, risk, transferability, and how to plan for a successful exit, whether or not you want to sell in 3 years or 30. Jon has worked on deals ranging from small home-service companies to $100M+ transactions. Highlights Why most owners wi...