Women in Customer Success Podcast

Text us your questions and thoughts! In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy helping organisations to develop top-performing customer success programs.  Kristen has years of experience in running sales and customer success teams. Before starting her own business, she held VP positions in Customer Success and decided to lever...

Text us your questions and thoughts! In today's episode, I'm talking to Rupal Nishar - a Customer Success Leader at Conga, a Real Estate Entrepreneur, Churn Crusher and a Mentor. Rupal is dedicated to developing CS strategies and leading global teams, especially in a start-up environment. Her most recent projects are related to her passion for AI and ML research and the implications of d...

Text us your questions and thoughts! Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for most of her career, starting as a Customer Success Coach and moving up to leadership positions, leading global Customer Success teams. She is also an active member of the customer success community, leading CSM London Meetup, and speaking at various...

Text us your questions and thoughts! Today I'm talking to Kate Forgione, the founder and CEO of Customer Success Network - a global community for customer success managers run by over 100 volunteers who are hosting events and keep the community active.  This community is very close to my hear as it helped me get to know the world of Customer Success, connect with some amazing individuals and...

Text us your questions and thoughts! In this episode, I am talking to Katrina Coakley, Director of Customer Success at TalentReef.  Katrina has extensive experience in leading customer success teams, spinning teams up from the ground and creating strong relationships with the Product organisation to drive a data-driven roadmap and memorable client experiences. In this episode, you'll learn ab...

Text us your questions and thoughts! In this episode, I am talking to Effie Mansdorf, Global Head of Customer Success at Illusive Networks.  As a CS leader, Effie operates in a typically male-dominated cyber security industry, and she leads an all-male CS team. In this episode, you'll hear about:  Building up a Customer Success team in startups Tips for succeeding in a male-dominated industry...

Text us your questions and thoughts! In this episode, I am talking to Sydney Strader, Head of Customer Success at Catalyst. Sydney is sharing her unique story, what makes her tick and how she found herself in the customer success industry. In this episode, you'll hear about: Sydney's career journey Career Lessons  Tip on authentic leading  How to create your executive presence Syd's...

Text us your questions and thoughts! In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value. In this m...

Text us your questions and thoughts! Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award. Kristi has been involved in hundreds of dif...

Text us your questions and thoughts! Today's episode shows just what 2020 looked like for some families. I am talking to Angela Guedes - Head of Customer Engagement at Typeform and Advocate for Working Parents.  This conversation is a reflection of the journey Angela went through - she was pregnant, gave birth to her second child, went on maternity leave, and came back to work - just to actua...

Text us your questions and thoughts! Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversa...

Text us your questions and thoughts! In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common.  Lisiane is also dedicated to creating social media content that can teach l...

Text us your questions and thoughts! In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform. As a long-term remote employee, Jo is sharing her experience on managing the team, yourself and your career - remotely. One of the best tips I got from Jo is - declaring c...

Text us your questions and thoughts! In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex.  Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions, two different clients have asked when Katie will be made CEO of Intelex.  She is regularly rocking clients' feedback and her...

Text us your questions and thoughts! I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers.  A leader, an influencer and - at least for me - the CS Queen of LinkedIn. Diana has built her online presence and thought leadership during the last year, and today she is sha...

Text us your questions and thoughts! In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk. Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings...

Text us your questions and thoughts! In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award! Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic.  In this episode, you...

Text us your questions and thoughts! In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times.  Elodie has such a unique story and in this episode, she shares her journey from having a good career in a home country to leaving her life behind, moving to a new country and building everything from the very beginning.  In this episode, you'll learn...

Text us your questions and thoughts! In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot.  Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking.  In this episode, you will hear about Daphne&apos...

Text us your questions and thoughts! In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yours...

Text us your questions and thoughts! In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly. Cybele describes herself as a highly sensitive person and we explored what it means and how it manifests in the workplace. I...

Text us your questions and thoughts! This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault. Interestingly, Jill is sharing her predictions fo...

Text us your questions and thoughts! In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries.  Minna is a passionate customer success leader with the most recent role as VP of Customer Success at Pace Revenue Management. With such a broad experience as an ex-pat, Minna is sharin...

Text us your questions and thoughts! Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being absolutely cool and awesome, Michal is very passionate about building and managing global teams with high employee retention.  In this episode, you will learn about:  Michal’s career journey (including exciting stories!)  Challenges that women face in bu...

Text us your questions and thoughts! In today's episode, I am talking to Shanta Bodhan, Customer Success Manager at SupplyShift.  In this episode, you will learn about:   How to leverage your background in starting a Customer Success career  How to lead cross-functional learning about Customer Success  How to maintain your CSM happiness  Have you ever heard about your CSM happiness? What is i...