Women in Customer Success Podcast

Text us your questions and thoughts! Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named a top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals...

Text us your questions and thoughts! Today, I have the privilege of talking to Irit Eizips, CEO of CSM Practice, a global customer success management consulting firm. Some call her ‘CSM Guru’ as she’s consistently voted top Customer Success influencer and he has just been named a Top Global Customer Experience Thought Leader by Surveysensum. Irit is frequently featured as a speaker at conferences...

Text us your questions and thoughts! Today I am talking to Sue Walsh, a Customer Success and Sales talent specialist, with more than 20 years of experience in recruitment. In recent years she focused on customer experience talent acquisitions. No surprise I wanted to hear Sue’s take on the customer success job market: different types of roles, skills and salaries. We also talked about job negotiat...

Text us your questions and thoughts! In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She started her career as a teacher and combined that experience with leadership and technology to find herself in Customer Success Role. Teaching and coaching are still at the very core of who she is. As previously with students, Shirley is now focusing on he...

Text us your questions and thoughts! In this episode, I’m talking to Georgia Harrison – Director of Customer Success EMEA at Braze. Georgia started her Braze journey as a Customer Success Manager, was promoted almost every year and progressed to Customer Success Leader of the EMEA organisation. That’s a great story of internal promotions and career progression. This episode is completely packed wi...

Text us your questions and thoughts! In the second episode, I'm talking to Sue Nabeth Moore – a remarkable lady whom I call a serial Customer Success entrepreneur - she is the founder of Success Track Enterprise, a CS consultancy company; and a co-founder of Customer Success Mastermind, a CS training and on-going career development program.  Also, she is an absolute influencer in the field, b...

Text us your questions and thoughts! In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four week...

Text us your questions and thoughts! Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.  In each episode, I am bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed...