Women in Customer Success Podcast

Text us your questions and thoughts! March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally. Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building....

Text us your questions and thoughts! What if the fastest way to elevate your career is to get more human as you get more technical?  We sit down with Tamara Kempf, Regional Director, EMEA Customer Success at AppDynamics (a Cisco company), to unpack her career built on curiosity, grit, and the kind of EQ that technology can’t replace.  We trace her journey from science student to landing a first jo...

Text us your questions and thoughts! What does the Renaissance have to do with customer success? More than you think. Caroline Lambie, Manager of Customer Success EMEA at Contentful, joins us to connect Renaissance breakthroughs with today’s AI rush, showing how a creative mindset can humanise products, shape better journeys, and protect the soul of the work. We explore how a creative mindset can...

Text us your questions and thoughts! What happens when you move your CS career from London to Dubai and rebuild your playbook from the ground up?  We talk about that with Jomilsa Sousa, Customer Success and Account Management consultant & coach, and the Founder of The Success Studio, where she helps Customer Success professionals and businesses unlock their full potential. Currently, she also...

Text us your questions and thoughts! What's Next for Customer Success in 2026? That’s the question we’re answering today. Welcome back to another PowerUp Masterclass in partnership with our friends at Gainsight where we’re going beyond the Pulse Europe conference recap and into what really matters: where Customer Success is heading in 2026. Together with Tori Jeffcoat, Director of Product Mar...

Text us your questions and thoughts! Sometimes the fastest way to grow your influence isn’t chasing a bigger title,  it’s expanding your understanding of how the business actually works. In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partn...

Text us your questions and thoughts! What if the smartest move in your forties is starting over as an intern?  In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership....

Text us your questions and thoughts! What does it take to leap from vineyards to tech—and thrive?  In this episode, we sit down with Dimple Athavia, a former winemaker (now, Customer Success Manager at Mimecast) who turned her love of chemistry, nature, and craft into a high-impact career in Customer Success. Her path is curiosity in motion: from studying microbiology and viticulture, to traveling...

Text us your questions and thoughts! WE ARE BACK with another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we’ll explore how Agentic AI is reshaping CS roles and workflows, why it will not replace humans but instead change how we scale, and the practical steps you can ta...

Text us your questions and thoughts! We’re excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts.  From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pit...

Text us your questions and thoughts! We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinations in customer success. Drawing from her...

Text us your questions and thoughts! What makes a truly exceptional customer success leader? In this conversation with Cynthia Taylor, Senior Vice President, Customer Experience at Culture Amp, we explore how strategic branding, international perspective, and a shoulder-to-shoulder leadership style can transform customer success teams. Cynthia’s journey spans continents and industries, from high s...

Text us your questions and thoughts! Leadership doesn't require a title but emerges when you inspire others, lead by example, and deliver value. We’re excited to welcome Stephanie Robinson, Global Account Management Leader at Maze, to the show. In this inspiring conversation, she shares insights from her career journey from Toronto to Amsterdam, highlighting how remote work, cultural awarenes...

Text us your questions and thoughts! In this episode of the Women in Customer Success Podcast, we sit down with Liz Starling , Head of Customer Success at Anthropic , to explore her fascinating career journey from environmental scientist to business consultant to customer success powerhouse.  Liz is a seasoned customer success leader with a unique career path and a strong vision for what great cus...

Text us your questions and thoughts! We sit down with Lara Barnes, Chief Customer Officer at Crownpeak and a champion of authentic leadership, to unpack the true meaning of goal setting, resilience, and growing your career with purpose. With over 25 years of experience in high-growth, customer-centric tech companies, Lara has led global Customer Success teams at Microsoft, Facebook, Oracle, and Si...

Text us your questions and thoughts! How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience? We kick off Season 5 with Melissa Garcia , Senior Director of Member Success at Chief . Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to br...

Text us your questions and thoughts! Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to mitigate risk, personalize at scale, and dri...

Text us your questions and thoughts! NEW! NEW! NEW! We’re kicking off Season 5 of the Women in Customer Success Podcast! That means: - Elevating the voices of more remarkable women in CS - More inspiring conversations, unique career stories and actionable tips - And a brand new spin we’re bringing to our show this season Hear from WiCS Founder & Host, Marija Skobe-Pilley, and discover what&apo...

Text us your questions and thoughts! Can you believe it’s been five years since we launched the Women in Customer Success Podcast? What started as a conversation in your earbuds has grown into a global movement. Now, after hundreds of episodes, bringing these discussions into the physical world feels like coming full circle. We hosted our second Women in Customer Success live podcast recording in...

Text us your questions and thoughts! Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in. Don’t miss this chance to transform Customer Suc...

Text us your questions and thoughts! In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US. Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she he...

Text us your questions and thoughts! In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes. Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, sha...

Text us your questions and thoughts! In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust. She’s the Manager of Client Success at ITGL and a passionate...

Text us your questions and thoughts! How can the skills you’ve learned in one job help you succeed in a completely different field?  My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success. Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and cus...

Text us your questions and thoughts! How can a background in psychology and neuroscience shape a career in customer success? I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development.  Emma is a fr...