Women in Customer Success Podcast

Text us your questions and thoughts! What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce.  We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence per...

Text us your questions and thoughts! How can you, as a leader, truly empower your team to reach their full potential?  In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations. My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others. Nieves shares with us...

Text us your questions and thoughts! What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships. Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to custom...

Text us your questions and thoughts! Ever feel like you’re not good enough, even when you know you’ve earned your spot? My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-back...

Text us your questions and thoughts! Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast. She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges...

Text us your questions and thoughts! Are you saying 'yes' to opportunities that come your way? I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the impo...

Text us your questions and thoughts! What does it take to create great customer experiences globally?   Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions. We talk about her journey from aspiring journalist to a key player in customer success, the imp...

Text us your questions and thoughts! How can empathy be a game-changer in leadership?  In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in lea...

Text us your questions and thoughts! Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City. Charlotte Jupp is the VP of Customer Succes...

Text us your questions and thoughts! Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company.  My guest, Rebecca Wallace, is the Senior Director of Customer Success & Supp...

Text us your questions and thoughts! My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc. Parul is a Cu...

Text us your questions and thoughts! Are you ready to transform your career and achieve your career goals? With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her caree...

Text us your questions and thoughts! Are you part of customer success communities? Are you curious about the power of communities in career growth? In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits...

Text us your questions and thoughts! How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey. Fallon Relay is the Global Director of Customer Success...

Text us your questions and thoughts! Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically.   Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creat...

Text us your questions and thoughts! Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work...

Text us your questions and thoughts! What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi. Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer s...

Text us your questions and thoughts! Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping. Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. Wit...

Text us your questions and thoughts! Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success manag...

Text us your questions and thoughts! How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford. Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by exploring your...

Text us your questions and thoughts! Is your CS team transitioning into commercial roles? Then this video is for you!  Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team. Throughout her professional career, Therese has been the face of v...

Text us your questions and thoughts! Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances. Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one.  You’ll also hear about: How can you help customers achieve their goals? What to in...

Text us your questions and thoughts! Are you looking for ways to boost your career growth and master the art of building a personal brand?  Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. N...

Text us your questions and thoughts! In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships.  In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her jour...

Text us your questions and thoughts! In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global team...