Women in Customer Success Podcast

Text us your questions and thoughts! Are you friends with your customers? Should you be? Would you take your customer out for a coffee?  If you are wondering what's the right approach, you're not the only one. Sumitra was also wondering...and then started writing about it.  In #Episode57, Sumitra is sharing her tips on your relationship with customers: getting out of the 'customer&a...

Text us your questions and thoughts! I want to wish a Happy New year to all the amazing listeners and followers of the Women in Customer Success Podcast! Thank you for your continuous support! New Year is an amazing opportunity for stepping into new roles and advancing your career. And what better way to start the year than with this episode with Morika Georgieva, the Manager of Customer Success E...

Text us your questions and thoughts! In today's episode, it's a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpanel.  Although we focus on metrics in customer success, Apoorva is such an interesting woman and I'm grateful we also talked about the work-life balance, customer success as an 'unconventional' career; and the tips for achieving happi...

Text us your questions and thoughts! ' Our lives are all about data.' Marieke How can anthropology guide your customer success behaviours and decisions?  I'm talking to Marieke Smits - Sr Enterprise Customer Success Manager at Pluralsight, and the recipient of the 'Lean on Me' Pluralsight award. She's an aspiring anthropologist and we are exploring what are the lesson...

Text us your questions and thoughts! This episode is a mini-masterclass on growing in the Customer Success role - from a manager's perspective.  Sindy Brücher-Sharma, the Manager of Enterprise Customer Success at Adobe shares some practical tips on: Hiring for Customer Success 80 / 20 Rule in Career Growth mindset Personal Development Plan Although we wanted to explore how to hire for potenti...

Text us your questions and thoughts! Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search? Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and...

Text us your questions and thoughts! In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020. Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatab...

Text us your questions and thoughts! In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of...

Text us your questions and thoughts! Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up.  When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European...

Text us your questions and thoughts! Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way. We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course...

Text us your questions and thoughts! Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience. Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, e...

Text us your questions and thoughts! Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor,  blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success. When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating va...

Text us your questions and thoughts! Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, passionate leader, extremely active on a global customer success scene.  She is involved with so many different initiatives, communities, events, that are hard even to keep track of, and not only being involved. But, as you will hear from this conversat...

Text us your questions and thoughts! Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously...

Text us your questions and thoughts! Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been named as a Product Builder of the 2020  Inspiring Fintech Females list for her contributions to technology adoption with the organization. Laura is sharing the inspiring story that brought her into customer success and her experiences of being the fir...

Text us your questions and thoughts! Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS community that you should be part of! We already spoke with Kate in Episode 29 about its beginnings. In today's episode, we are continuing the conversation with Violaine, the CEO of Customer Success Network, and a Senior Manager of Customer Success a...

Text us your questions and thoughts! In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily. We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry.  In this episode, you'll hear about the following:  Brag sheet - what is...

Text us your questions and thoughts! Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as being recognized for building and executing an international customer success strategy, Charlie has also been named ChurnZero's 10 Customer Success Leaders to Watch in 2021. Indeed, we kept an eye on her work and it is a pleasure to bring this...

Text us your questions and thoughts! Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While Megan is sharing her career story, great successes, and accomplishments, she's also making a point about how the biggest learning and growth come from the hard moments of your career.  This conversation is raw, vulnerable, and therapeutic. You...

Text us your questions and thoughts! If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, co...

Text us your questions and thoughts! In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woman of colour in Tech. Stacey is such an inspiring woman with a wealth of business and cultural background and experiences, having lived and worked on three continents (Asia, Europe, USA). In this episode, we talk about:  What does it look like, to be...

Text us your questions and thoughts! Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we're discussing a few epiphanies that Ronni shared with her CS community, which I am sure will be very valuable for you.  Ronni got furloughed in the...

Text us your questions and thoughts! In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humble leadership. Karolina has been in the customer success industry for a few years already and she is very passionate about helping young customer success enthusiasts secure their first job in the industry. In this episode, we talk about: Karolina&ap...

Text us your questions and thoughts! Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top 25 Customer Success Influencers 2021. With all the initiatives she is involved in the global customer success community, Emilia still finds the time for speaking at conferences, being a board member of educational institutions, and coaching other pr...

Text us your questions and thoughts! This episode features Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow. Prior to her current role, Tanya worked at Gainsight, at the forefront of creating customer success as a category, alongside Allison Pickens and Nick Mehta. So, surely we are talking about Tanya's time at Gainsight and the whole experience of working fo...